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  • Posted: Oct 18, 2024
    Deadline: Not specified
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  • Rand Water previously known as the Rand Water Board is a South African water utility that supplies potable water to the Gauteng province and other areas of the country and is the largest water utility in Africa. The water is drawn from numerous sources and is purified and supplied to industry, mining and local municipalities and is also involved in sanitatio...

     

    Service Desk Officer (M -Band)

    Minimum Requirements

    • Qualifications & Experience: Bachelor's degree in business, computer information systems, or a related field.
    • At least 4 years’ experience in a services desk unit.
    • Some experience in a volume driven processing centre environment will be an advantage
    • Must have working knowledge of service desk operations to fulfil the respective roles or assist as and when required

    Primary Duties

    • Customer query handling
    • Issue resolution
    • Change request processing
    • Follows and complies with defined processes for the environment
    • Identifies and escalates requests and exceptions where necessary
    • Communicate policies to the client with regards to support
    • Allocates all logged service requests to the correct support group/person.

    Knowledge

    • Good organizationalskills
    • Integrity & Honesty
    • Interpersonal skills
    • Computer Literate (Outlook, Internet, MS Office - Word, Excel, PowerPoint)

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Rand Water on randwater.erecruit.co to apply

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