Service Engineer- JHB at Bruker

Overview

Bruker AXS designs and manufacture analytical X-ray systems for elemental analysis, materials research, and structural investigations. Our innovative solutions enable a wide range of customers in heavy industry, chemistry, pharmaceutical, semiconductor, life science and nanotechnology to make technology advancements and to accelerate their progress.

You will enjoy operating in a team environment with our highly skilled staff, supporting customers in high technology laboratories, in a variety of industries, and academic environments. The function of a Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault finding, and customer support of Bruker AXS products as required.

Responsibilities

• Provide onsite installation of XRF, XRD, SC-XRD, and XRM systems or accessories at customer facilities and ensure full functionality according to specifications.
• Provide basic customer training, instrument familiarisation, basic software training and support.
• Secure customer acceptance following successful installation, training, and repair.
• Repair and maintenance of Bruker AXS products at customer´s sites and at the workshop.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Provide hotline support.
• Promote, quote, and sell service contracts.
• Periodic servicing of the product at customer´s location depending upon the service contract or ad hoc service request.
• Keep in contact with customers through phone, email, or other means of correspondence to inquire if he or she needs any additional services or consumables.
• Preparing and issuing quotations or proposals in response to customers’ requests on a timely basis on standard company products in accordance with prices and terms of company's schedules.
• Response to breakdowns and resolve any problems in a timely manner.
• Maintain records of all the field trips made and services offered in a proper documented form and according to company policies and processes.
• Complete all tasks, orders, and administration as per local ISO-accreditation protocols and requirements.
• Ensure that all SFDC and SAP documentation and processes are up to date and followed.
• Ensure high level of customer satisfaction.
• Participate in factory training courses, updates on features, software of new and existing products.
• Liaise closely with service management and sales colleagues.
• Travel on a frequent/regular basis, both domestically and internationally (African countries).

Qualifications

• Qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
• Minimum 3 years work experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to enquiries, communicate and interact with customers.
• Strong verbal, written MS Office, computer, technical data, and networking communication and presentations skills, with ability to communicate complex technical issues in an easy-to-understand manner.
• Knowledge of SAP and sales force is of advantage.
• Excellent organizational skills with ability to work independently and self-motivated, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused manner.
• Possession of a current driver’s license and passport.