Service Manager (Centurion) at MAN Automotive (South Africa) (Pty) Ltd

Description

• Achieve and exceed the workshop service turn over targets.
• Run reports to check warranty, cash sales outstanding, WIP and labour sales.
• Follow up and resolve all debtors, creditors and customer queries.
• Update and maintain dealer standards minimum requirements.
• Implement measures to improve workshop CSI and constantly monitor accordingly.
• Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales.
• Mentor and supervise all service staff in the dealership.
• Implement measures to improve workshop service quality.
• Attend customer technical liaison meetings.
• Monthly reporting on Service achievements to Head of Own Retail.
• Implement and manage the services marketing strategy.

Requirements
Qualifications:

• Grade: 12 Matric Certificate.
• Technical qualification or a comparable qualification.

Skills:

• Computer Literate Customer focused with a results driven approach.
• Analytical and strategic skills to identify problems thereafter solve them.
• High level communication, interpersonal relations and negotiation skills.
• Possess solution orientated thinking and be customer orientated.
• Pro-active, highly motivated in achieving set objective.
• Assertive and possess decision making skills Work independently though being a team player.

Experience:

• Strong technical knowledge and understanding of commercial vehicles - 1 year.
• Experience, leading and motivating a team - 7 years.
• Professional experience in the automotive industry with service experience - 5 years.