Service Manager at King Price Insurance

Purpose of the position:

• Responsible for both Broker Retentions and Broker Client Care Departments 

 Responsibilities

• Manage escalated complaints
• Management of staff – New appointments and disciplinary actions
• Managing of Client Care and Retentions team leaders
• Escalating IT issues
• Responsible for targets - managing KPI’s
• Management of Processes 
• Salaries and commissions
• Supervision of staff who are working under supervision 

Requirements:

• 3+ years experience in Short Term Insurance Industry
• Previous staff management experience
• Fully FAIS accredited & RE
• Excellent Time Management skills
• Good Excel skills

Attributes:

• Team Player
• Management Skills
• Highly Motivated
• Excellent Time Management skills