Service Offer Manager at Michael Page

About Our Client
Our client is a multinational business in the software testing and security sector for many sectors globally.

Job Description

• Plan service offer projects by defining clear timelines, work packages, and required resources, including investments and capacity needs, based on customer requirements
• Coordinate cross-functional and external project team members during the offer phase, leveraging agile project management methods and tools
• Act as the primary point of contact for all service offer-related topics
• Monitor service offer progress to ensure alignment with customer requirements, agreed conditions, timelines, and success criteria
• Support technical pre-sales activities with the objective of winning new opportunities
• Develop service solution designs, cost models, and pricing in close alignment with Field Service & Support Delivery, Service Backbone Operations, SCM Purchasing, and other stakeholders
• Schedule and lead offer reviews, ensuring transparent reporting and stakeholder alignment
• Ensure a structured handover to Field Service & Support Delivery and Service Backbone Operations after contract signature
• Identify, prioritise, and manage existing and potential risks, defining mitigation strategies and control measures
• Prepare and maintain all required technical and administrative documentation, including concepts, adaptation specifications, technical proposals, AQRs, and operational project documents
• Support and manage change requests related to assigned projects
• Ensure compliance with all relevant business processes, including Project Management and Risk Management
• Proactively identify solutions to obstacles and challenges throughout the offer phase
• Demonstrate strong attention to detail with a consistent focus on high-quality outcomes

The Successful Applicant

The ideal candidate for the Service Offer Manager must have the following:

• Be based in Johannesburg
• Degree in Electrical / Mechanical Engineering / MBA or equivalent qualification
• Project Management Professional (PMP) certification is an advantage

EXPERIENCE & BASIC REQUIREMENTS

• Minimum +5 years of project management experience in complex, multi-OEM projects, including tender responses
• Strong commercial acumen
• Solid understanding of industrial equipment service delivery concepts
• Proven experience in functional leading of large and diverse project teams in the respective region

SKILLS AND COMPETENCES:

• Strong analytical, problem-solving skills
• Analytical, detail-oriented and persistent in execution and follow-up on tasks
• Excellent communication and presentation skills
• Mature approach to business and understanding of core principals of key account management
• Fluency in written and spoken English