Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
Read more about this company
Service Relationship Consultant (12 Month Contract)
Ensure continuity and quality of service to enterprise business unit high net worth customers.
Escalation management for internal stakeholder in relation to service optimisation and improvement.
Customer name/address changes (bill to, ship to, registered office) contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals.
Manage operational governance with client, including governance contacts.
Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).
Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable).
Desired Experience & Qualification
Matric.
3 - Year Diploma.
Minimum 3 years Customer Service Management.
Minimum 5 years in Telecommunication industry, enterprise based and Fixed line opco.
Gmail
Yahoomail