Fresh Jobs at Nedbank

Job Purpose

• Group Compliance (Shared Services Compliance) is recruiting for a Senior Regulatory Compliance Specialist. The incumbent will provide a regulatory support function to ensure an efficient service to Shared Services clusters, to ensure compliance risks for applicable legislation are identified, assessed, managed and reported on. Strong knowledge of prominent banking legislation/legislative themes such as the Banks Act, Companies Act, FSRA, AML, Payments, Cybercrimes, ESG, Tax is essential. We’re looking for a proactive self-starter who thrives in a dynamic environment and is ready to make a meaningful impact at one of South Africa’s leading banks.

Job Responsibilities

• Develop a solid understanding of all core and/or high-risk legislation that applies to the Shared Services clusters.
• Keep abreast of all regulatory developments/changes that may potentially impact the clusters and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management.
• Conducting detailed impact assessments on regulatory change.
• Control Self Assessments to assess regulatory readiness.
• Compilation of ad hoc Compliance Risk Management Plans based on business requirements.
• Providing advisory services in the review of policies/frameworks to ensure alignment to applicable legislation.
• Providing advisory services during implementation of regulatory projects.
• Business as usual advisory services where SME knowledge is required
• Build and maintain strong stakeholder relationships and ensure the profile of Shared Services Compliance is both elevated and maintained.
• Develop and maintain a clear understanding of the scope and nature of the business conducted by the clusters.
• Adopt and adhere to a risk-based approach in the management of compliance risk as per the Nedbank Compliance Framework.
• Contribute to the creation of a compliance culture, training and awareness in the clusters by becoming a trusted advisor to business (whilst maintaining independence)
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
• Challenge the status quo.
• Reinforce an ethical culture.
• Understand and embrace Nedbank’s vision and values, leading by example.

People Specification

Essential Qualifications - NQF Level

• National 1st Degrees/Advanced Diplomas
• LLB

Preferred Qualification

• Admitted Attorney
• Compliance Institute of South Africa (CISA) certification preferred, not essential

Minimum Experience Level

• 3-5 years in a compliance/regulatory/legal role

Technical / Professional Knowledge

• Relevant regulatory knowledge.
• Change management
• Cluster specific operations
• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge.
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Execution
• Quality Orientation
• Stress Tolerance
• Emotional Intelligence
• Communication
• Assertiveness
• Team Player

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To  be a thought leader in both strategy and innovation with the evaluation of existing technologies, as well as the development of strategic solutions and blueprints to solve stated business challeng and  perform architectural analysis, design and deliver based on collaboration with various business stakeholders.

Job Responsibilities

• Influence and collaborate within Tribes and Portfolios to architect and Deign Software Deployment Pipelines
• Liaise with vendors to drive the selection procurement of BizDevOps enabling technologies and services.
• Lead and guide engineers in the design, building and maintenance full life-cycle of selected BizDevOps technologies.
• Lead the design and/or development, testing and evaluation of systems and infrastructure (Infrastructure as Code preferably)
• Lead the creation of BizDevOps patterns and practices for the enterprise
• Ensure understranding of  information management, data integrity, and security
• Conduct On-boarding, training and coaching for BizDevOps full stack teams
• Assess teams’ maturity in the enterprise and assist them with steps to improve their software delivery over a pre-determined period
• Manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Maintain and facilitate compliance with company, security and regulatory standards
• Foster innovation within the BizDevOps team to assist the team to continuously improve
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in computer science, math or software engineering or equivalent technical experience
• BSC Computer Science

Preferred Certifications

• One of the following certification would be advantageous: DevOps Certification, LPI, RHCE, RHCA, MCSE, MCSD,CSM,OCAJP,SCJA,OCPJP or any other technical certification
• Cloud certification is preferred above fundamentals

Minimum Experience Level

• 10+ years as a Software Developer in either or all of the following: Web Development, Windows Services Development, Mobile Development, Application Development, Back-end Development, Cloud Computing or
• 10+ years as a Systems Administrator on multiple platforms on-premise and in the Cloud
• DevOps experience in cloud deployment
• Azure and/or AWS experience

Technical / Professional Knowledge

• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Microsoft ASP.NET, .NET CORE, C#, VB.NET (Advanced)
• JavaScript Frameworks(Angular.js, React.js,Aurelia.js,Vue.js) (Advanced)
• Automation products such as Terraform, Chef, Ansible, SlatStack or Puppet (Advanced)
• Administering either of the following Linux or Unix distribubutions RedHat Linux, Suse Linux, Devian, Ubuntu, AIX, SCO,HP/UX (Advanced
• Bash and/or PowerShell scripting (Advanced)

Behavioural Competencies

• Facilitating Change
• Coaching
• Driving Innovation
• Strategic Planning
• Emotional Intelligence Essentials
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

People Specification
Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• For a specific domain or technology : pProvide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology reviews of code and design for quality assurance
• Contribute to asset health
• Adhere to and contribute to defining patterns / practices/standards in application of technology or domain
• Participate in Code Branching and Merging
• Play and advisory role to Engineering leads
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation
• Contribute into detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Contribute into the planning and implement agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating  risks and impacts on  technology or domain
• Update the asset knowledge base
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored

Job Responsibilities Continue

• Willingness to work after hours and weekends to do Support
• 5 years experience in Stratus Hardware and Maintenance
• Advanced knowledge of VMWare Hosts’ support

Essential Qualification

• Matric / Grade 12
• Diploma in IT
• VMWare Certification
• Pure Storage Certification (Advantage)

Minimum Experience Level

• 20 years in IT Enviroment
• 10 years experience in Hardware Support with knowledge of Stratus Hardware and Support
• 10 years’ experience in VMWare Hosts support preferably in Postilion environment
• Exposure to Pure Storage technology
• Exposure to Dell Brocade Switch technology

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict