Job Opportunities at Shoprite Group of Companies

Purpose of the Job    

• The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
• The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
• The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
• To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. 

Job Objectives    

• Delivering high quality customer service and continually contributing towards a culture of customer service 
• excellence – being passionate about the customer experience!
• Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
• Being proactive to urgent/emergency situations in accordance with product/service guidelines.
• Providing timely escalation of requests and updating our customers on the progress of resolution.
• Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
• Ensuring all service level goals are understood and achieved.
• Taking the necessary steps to drive up customer retention.
• Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
• Proactively seeking ways to continuously improve the customer experience.
• Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
• Supporting other responsibilities that may be assigned from time to time.

Qualifications    

Essential

• Grade 12 / Matric

Beneficial

• Degree/Diploma or Courses in Communications or a related field.

Experience    

Essential

• 1-3 years’ experience in a Customer Services environment or similar role.

Knowledge and Skills    

Essential

• Strong proficiency in Microsoft Office 365, including SharePoint Online

Desired

• Experience in a retail / contact centre environment;

Closing Date    

• 2026/03/19

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Purpose of the Job    

• House & Home, a Furniture Division of The Shoprite Group of Companies, Africa's largest retailer, currently has an exciting opportunity available for an experienced Branch Manager to join our team.
• Our ideal candidate delights in identifying and meeting customer needs, driving sales and delivering outstanding service. If ensuring that all departments within the House & Home branch function optimally and achieve results through successful people management makes your heart beat faster, then this might be the perfect role for you! 

Job Objectives    

• Our ideal candidate will be adept at
• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications    

• Matric essential
• Retail Management Diploma would be an added advantage

Experience    

• Proven Retail Furniture environment experience - 3 year minimum
• People Management Experience - 3 years minimum
• Managing successful teams of Sales Representatives - 3 years minimum

Knowledge and Skills    

• Retail systems and reports
• Computer literacy
• Understanding of how stock systems work
• Interested in household appliances and furniture

Closing Date    

• 2026/03/20

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Purpose of the Job    

• The purpose of the Junior Packaging Artwork Project Manager role is to provide end-to-end project management support to various teams across the Private Label brand.
• This position plays a crucial role in supporting cross-functional teams by coordinating activities to gather information, evaluate options, and recommend solutions to operational challenges.
• This support is essential for the successful execution of projects. The role works across the Private Label value-chain with a view on products, services, processes and systems.
• This role will initiate the Product Life Cycle Management (PLM) tool to track and manage all projects at product level and to execute the administrative tasks while liaising with internal and external stakeholders to ensure that the artwork is produced according to brand guidelines, brand style guides, compliance and regulatory requirements, sustainability and production timelines.
• The role offers the right candidate the opportunity to be part of a dynamic team where a working knowledge of Shoprite as a business will be acquired along with a practical understanding of Private Label Foods and Non-Foods Buying in a fast-moving, dynamic environment.

Job Objectives    

Operational project delivery:

• Support teams with managing the launch of new Private Label brands and products from concept to launch into store.
• Act as a brand custodian, ensure products launch in line with the brand principles and style guides to deliver on brand IP.
• Research local and international markets, competitor brands, new product categories, trends and gaps for all new projects.
• Schedule and attend regular in-store visits, including competitors, to keep abreast of the market.
• Provide thorough packaging artwork briefs for the designer to create new packaging artwork.
• Support and understand the Concept Design process on new concept designs, range extensions and design master layouts.
• Create and maintain all projects and products on excel and the online PLM tool and invite relevant stakeholders.
• Maintain the online PLM tool to manage, track and report on projects.
• Co-ordinate and drive the artwork approval process, ensuring that all stakeholders are informed and involved in the process.

Service excellence:

• Ensure that all packaging artwork is developed as per the brand style guide and in line with the brand principles.
• Ensure that all artwork is reviewed and approved by cross-functional teams before it is released for printing.
• Maintain the artwork library and archiving to ensure that all artwork is created in accordance with the to the brand style guide.
• Ensure quality control so that all artwork meets the highest quality standards.
• Provide regular reports to management on artwork-related activities.
• Maintain and track records of all artwork development and approval processes.
• Provide support to internal teams to ensure that their artwork needs are met.
• Provide support on artwork best practices and regulatory requirements.
• Support the team in buying in-store samples for benchmarking and mock-up completion.

Collaboration:

• Collaborate closely with stakeholders, to ensure that artwork is produced to the required standards and delivered on time.
• Take ownership of all project documentation and engagements ensuring that discussions points and stakeholder inputs are captured and incorporated into decision making.
• Coordinating, assigning and driving project team activities to ensure project objectives are met.
• Where possible, create efficiencies across the business by identifying cross-functional impacts and handover points that could potentially be consolidated or simplified.

Reporting:

• Create project status reports and ongoing status updates to appropriate stakeholders.
• Provide input for cross-functional teams to address issues through data and reports.
• Continuously create efficiencies by making use of data to drive quality, accuracy and timing of information to relevant stakeholders.

Qualifications    

• Diploma, degree in Marketing, Packaging Technology/ Science, Customer Science, Quality Assurance, Project Management (preferred).

Experience    

• +2 years’ artwork project management experience within a product development environment (essential).
• Project Management, studio or agency management, design trafficking or a related field (advantageous).
• Retail environment, Private Label brand experience and an understanding of the market and competitors (preferable).
• Experience in Artwork Coordination within a New Product Development space related to products as well as packaging, artwork and development from ideation to implementation (advantageous).

Knowledge and Skills    

• Proficiency in using Microsoft Suite (essential).
• Knowledge of graphic design applications such as InDesign Adobe Creative Suite (advantageous).
• Knowledge of printing processes, colour management, and digital asset management systems (advantageous).

Closing Date    

• 2026/03/19

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Purpose of the Job    

• Usave Western Cape currently has opportunities available for people with management experience in the food retail space.
• With us, as an Assistant Manager, you will be required to work in all departments.
• You will be tasked with managing stores by ensuring effective merchandising in the store, ensuring production according to system, ensuring stock availability, managing wastage in all departments, ensuring effective housekeeping, health & safety and managing staff.

Job Objectives    

Our ideal applicant will:

• Ensure effective merchandising in the store
• Monitor team productivity according to system
• Ensure stock availability
• Manage wastage in all departments
• Ensure effective housekeeping, Health and Safety
• Management our diverse staff complement

Qualifications    

Essential:

• Matric or equivalent qualification

Experience    

Essential:

• Sales
• Customer Service

Desirable:

• Retail Industry experience

Knowledge and Skills    

Desirable:

• Product Knowledge
• Leadership skills

Closing Date    

• 2026/04/11

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Purpose of the Job    

• The Reward and OE Support Specialist provides operational and administrative support to the Reward Solutions and Organisational Effectiveness teams. The role assists with both teams' activities by managing data accuracy, consolidating information, conducting research and facilitating efficient processing of business requests.
• This position also supports communication flows, maintains documentation and ensures effective execution of operational tasks across both functions. Strong organisational skills, attention to detail and the ability to collaborate with multiple stakeholders across the Shoprite Group are essential to ensure high-quality delivery and seamless support of Reward and OE initiatives.

Job Objectives    

Employee Centric Delivery:

• Apply the Shoprite Group's Rewards strategy, policies, procedures, and frameworks.
• Assist with day-to-day tasks and business-related queries to Rewards and Organisational Effectiveness teams.
• Support the Rewards Solutions and Organisational effectiveness team with managing and completing the recruitment workflow app steps related to both teams.
• Support with the coordination, logistics, and of Org Effectiveness sessions
• Collaborate with stakeholders on business queries and team responses.
• Assist in managing weekly team meetings with respect to outstanding lists, minutes, compilation of action plans.
• Contribute to the annual benchmark process of the Group.
• Coordinate activities with other teams, respond to queries, and act as co-ordinator for delivering solutions to business.

People (Self, Team & Organisational):

• Align efforts to deliver relevant Reward Solutions and OE activities to the business.
• Contribute to fostering an innovative, agile, and employee-centric culture within the Reward and OE team.
• Provide support to Reward Solutions and OE teams as needed and be a team player.
• Promote a culture of open and transparent communication.

Reporting:

• Assist the Reward and OE teams with record keeping of standard data and reports,
• Assist with administrative matters of templates and record keeping.
• Assist with compilation of necessary reporting for both teams
• Assist with maintenance of OE SharePoint site

Governance & Compliance:

• Ensure compliance with organisational and legislative governance frameworks, legislation, and standards.
• Adhere to governance structures, policies, processes, and frameworks relevant to the role.
• Maintain data management processes in compliance with privacy and legal requirements.

Future-Fit:

• Collaborate effectively with other service, solution, and business areas.
• Identify opportunities for continuous improvement in processes to enhance efficiency.

Qualifications    

• Bachelor's degree in human resources, Finance, or a related field (essential).

Experience    

• +2 years of experience in Human Resources support, or a related role, working with rewards and OE frameworks, policies, procedures, and guidelines (essential).
• Experience in the FMCG, retail sector, or similar industry (preferred).

Knowledge and Skills    

• Familiarity with HR policies, procedures, legislation, and regulations (essential).
• Practical learning experiences and relevant experiences will be considered in the absence of a degree.

Closing Date    

• 2026/03/20

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Purpose of the Job    

• The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.
• The role owns products of varying complexities, engaging, and collaborating with product management to execute the product vision, strategy, and roadmap. 

Job Objectives    

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives. 
• Continuously refine and sequence the product backlog:  
• Provide clear direction to the team.
• Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria. 
• Ensure all user stories are written and that each user story has acceptance criteria.  
• Sequence team backlog - Must prioritise work for teams' main stakeholders with demands for change from other stakeholders. 
• Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration) 
• Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration 
• Ensure the team is familiar with the features being brought into Sprint planning
• Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog 
• Keep BEM / Product Manager informed of progress in achieving team Sprint objectives 

Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities: 

• Provide clear solution direction to the agile team.
• Apply economic decision making. 
• Sequence user stories based on team PI objectives. 
• Balance PI objectives with local team requirements. 
• Ensure team backlog readiness for next iteration.
• Include the team in backlog refinement. 
• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI 
• Planning, daily stand-ups, and system demos. 
•  Participate in relevant team level events:  
• Provide vision for iteration planning and participate in iteration Planning.
• Accept completed work in iteration Demo.
• Participate in relevant Scrum ceremonies - ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos. 
• Track progress towards the release of a product.
• Help create a release plan and track progress towards the release of a product. 
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.  
• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion. 
• Actively promote and advocate product features and customer-first product design. 
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.

Qualifications    

• Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential). 
• Certified Product Owner / certified SAFe Product Owner – (essential). 

Experience    

• +4 years’ experience in a Product Owner role, working in an agile team with proven success 
• launching new product features and translating business strategy and analysis into successful  consumer products – (essential). 
• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).
• Strong understanding and experience with analytics and big data – (essential).  
• Commercial experience in digital led business development environment – (essential).  
• Customer user and loyalty experience – (essential).
• General marketing or retail experience – (desired).  

Knowledge and Skills    

• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• Exposure to the African digital market and customers – (desired).  

Closing Date    

• 2026/03/20

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Purpose of the Job    

• We are looking for an organised and commercially minded Instore Buyer to join our team at Shoprite Cash & Carry Durban. This role supports the Branch Manager with day-to-day buying activities that help drive sales, improve profitability, and meet customer needs.

Job Objectives    

Product Selection 

• Help choose and range products for the store. 
• Suggest new items based on customer requests, sales trends, and store needs. 
• Make sure all products follow company standards. 
• Load and update product information on the system. 
• Plan and prepare for promotions on time. 

Stock & Pricing 

• Monitor stock levels and in-stock percentages. 
• Place orders for promotions and daily replenishment. 
• Use sales data to assist with basic forecasting. 
• Check shelves for availability, rotation, and correct displays. 
• Report pricing issues or errors. 
• Working With Suppliers 
• Communicate with suppliers, reps, and merchandisers about deliveries and displays. 
• Give feedback on supplier performance. 
• Support promotional deals, free stock, and giveaways. 
• Negotiate markdowns or clearance for slow-moving or short-dated stock. 

Sales & Reporting 

• Analyse store sales trends and share findings with the Branch Manager. 
• Prepare weekly reports on stock movement and promotion performance. 
• Identify non-moving stock and suggest action. 
• Adjust buying decisions based on customer feedback. 

Store Support 

• Work with the store team to meet sales targets.
• Help staff understand store buying processes. 
• Assist with identifying strong promotional lines. 
• Report and escalate issues with expired or short-dated stock. 
• Support telesales when needed. 

Compliance 

• Follow company policies and ethical buying rules. 
• Avoid unauthorised or non-compliant purchasing.

Qualifications    

• Matric (essential). 
• Diploma Retail Management or related would be an added advantage.

Experience    

• Experience dealing with suppliers and basic negotiations. 
• Understanding of store buying processes and stock routines. 
• Knowledge of retail/wholesale operations (advantage).

Knowledge and Skills    

• Strong commercial awareness. 
• Good with numbers and data. 
• Organised and able to prioritise. 
• Good communication and negotiation skills. 
• Able to work well under pressure. 
• Team player who builds good relationships.

Closing Date    

• 2026/03/20

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Purpose of the Job    

• To ensure that all departments within the OK Furniture Branch function optimally and to achieve sales results through people.
• To manage sales performance of the branch.
• To control all stock management functions within the branch.
• To ensure that all branch staff are managed effectively.
• To provide excellent customer service.
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process
• To implement daily management controls
• People Management Training

Job Objectives    

• To manage sales performance of the branch.
• To control all stock management functions within the branch.
• To ensure that all branch staff are managed effectively.
• To provide excellent customer service.
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process To implement daily management controls People Management Training
• To implement daily management controls
• People Management Training

Qualifications    

• National Senior Certificate/Equivalent qualification

Experience    

• Retail Experience- 2 yr experience(Desirable)
• Branch Management Experience- 2 yr experience (Desirable)

Knowledge and Skills    

• Financial Management
• Performance Management
• Sales
• Computer Literacy
• Stock Management

Closing Date    

• 2026/03/20

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Purpose of the Job    

• To ensure that all departments within the OK Furniture Branch function optimally and to achieve sales results through people.
• To manage sales performance of the branch.
• To control all stock management functions within the branch.
• To ensure that all branch staff are managed effectively.
• To provide excellent customer service.
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process
• To implement daily management controls
• People Management Training

Job Objectives    

• To manage sales performance of the branch.
• To control all stock management functions within the branch.
• To ensure that all branch staff are managed effectively.
• To provide excellent customer service.
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process To implement daily management controls People Management Training
• To implement daily management controls
• People Management Training

Qualifications    

• National Senior Certificate/Equivalent qualification

Experience    

• Retail Experience- 2 yr experience(Desirable)
• Branch Management Experience- 2 yr experience (Desirable)

Knowledge and Skills    

• Financial Management
• Performance Management
• Sales
• Computer Literacy
• Stock Management

Closing Date    

• 2026/03/20

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Purpose of the Job    

• To control and coordinate all functions of the Fruit and Vegetable, Deli, Bakery, Fisheries and Perishable departments in a store in order to deliver retail profit by focusing on all the contributing elements impacting profit.

Key Performance Outputs:

• Profit Growth
• Product ordering and Layout
• Ranging and Merchandising
• Markdowns, Shrinkage and Administration
• People Management
• Food Safety and Hygiene Management

Job Objectives    

• Profit Growth
• Product ordering and Layout
• Ranging and Merchandising
• Markdowns, Shrinkage and Administration
• People Management
• Food Safety and Hygiene Management

Qualifications    

• Essential  Matric
• Desirable  Retail Diploma
• Essential: Valid driver's licence

Experience    

Essential

• Management experience within a Supermarket environment
• Experience within a similar work environment i.e. Fresh Foods Manager/Fresh Foods Controller/Perishable Manager
• Merchanding experience 
• Retail experience

Knowledge and Skills    

• Product knowledge (Fruit and Vegetables, Deli, Bakery, Fisheries and Perishables)
• Handling of stock
• Knowledge of OHSA
• FMCG principle
• Systems knowledge (Ordering system, i.e. ordering the Daily/Weekly catalogue)
• Merchandising standards and principles

Closing Date    

• 2026/03/20

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Purpose of the Job    

• Continuous collaboration with DC Replenishment/Operations/ Suppliers and Buying to contribute to efficient receiving of supplier goods and mitigate any potential risks.
• Work with DC replenishment/Operations/ Suppliers and Buying to efficiently plan the movement of promotional stock, while contributing to operational efficiency.
• Capture and accurately report on allocations and maintain an up-to-date allocation tracker.
• Conduct comprehensive pre, during, and post-promotion analyses to identify risks and provide actionable feedback.
• Develop detailed reports on promotional sales volume projections, while ensuring alignment with system expectations.
• Ensure that all promotions (groceries, liquor and Medi-rite) are loaded on the promotions grid.
• Report on promotional sales volume projection and ensure system alignment.
• Collaborative planning of promotional goods movement with DC operations to contribute to efficiencies.
• Communication and report on promotional activities to various stakeholders in business
• Analyze promotional feedback to ensure that branch promo out of stock remains below 1% for all promotions.
• Be adaptable and willing to work across different sites as needed by the business.

Job Objectives    

• Continuous collaboration with DC Replenishment/Operations/ Suppliers and Buying to contribute to efficient receiving of supplier goods and mitigate any potential risks.
• Work with DC replenishment/Operations/ Suppliers and Buying to efficiently plan the movement of promotional stock, while contributing to operational efficiency.
• Capture and accurately report on allocations and maintain an up-to-date allocation tracker.
• Conduct comprehensive pre, during, and post-promotion analyses to identify risks and provide actionable feedback.
• Develop detailed reports on promotional sales volume projections, while ensuring alignment with system expectations.
• Ensure that all promotions (groceries, liquor and Medi-rite) are loaded on the promotions grid.
• Report on promotional sales volume projection and ensure system alignment.
• Collaborative planning of promotional goods movement with DC operations to contribute to efficiencies.
• Communication and report on promotional activities to various stakeholders in business
• Analyze promotional feedback to ensure that branch promo out of stock remains below 1% for all promotions.
• Be adaptable and willing to work across different sites as needed by the business.

Qualifications    

• BCom Degree in Supply Chain (or related)

Experience    

• Minimum two years relevant experience

Knowledge and Skills    

• Extensive product and market knowledge, strong excel and communication skills, ability to analyse big data, ability to work in a pressurized environment and an understanding of DC operations.

Closing Date    

• 2026/03/20