Area Manager at Tsebo Solution

• EatFresh is looking for a dynamic and results-driven Area Manager to oversee multiple food service operations within a designated region. The successful candidate will be responsible for driving operational excellence, profitability, customer satisfaction, compliance, and people development across all assigned sites.

Duties & Responsibilities    

• Manage and oversee the daily operations of multiple EatFresh sites, ensuring consistent service delivery and compliance with company standards.
• Drive financial performance by achieving revenue, profitability, and cost management targets across all assigned locations.
• Develop, implement, and monitor operational plans to ensure business objectives and KPI targets are achieved.
• Conduct regular site visits, operational reviews, and quality audits to identify risks, opportunities, and areas for improvement.
• Ensure full compliance with food safety regulations, HACCP requirements, health and safety legislation, and company policies.
• Manage client relationships through regular engagement, service reviews, and proactive resolution of concerns to ensure client retention and satisfaction.
• Identify opportunities for organic growth, contract expansion, and additional revenue streams within existing accounts.
• Lead and develop Site Managers and operational teams through coaching, mentoring, performance management, and succession planning.
• Drive employee engagement initiatives and foster a culture of accountability, teamwork, and service excellence.
• Ensure recruitment, onboarding, training, and development processes are implemented effectively across all sites.
• Monitor labour productivity, scheduling, overtime, and workforce planning to optimize staffing levels and operational efficiency.
• Review and approve site budgets, forecasts, stock controls, and monthly operational reports.
• Analyze operational and financial data to identify trends and implement corrective actions where necessary.
• Ensure procurement and inventory management processes are executed effectively to minimize wastage and control costs.
• Investigate customer complaints, service failures, and operational incidents, implementing sustainable corrective actions.
• Manage supplier and vendor relationships to ensure quality products and services are delivered within agreed standards.
• Lead implementation of new business contracts, mobilizations, and operational transitions.
• Support the development and execution of marketing, promotional, and customer experience initiatives within the region.
• Ensure all company assets, equipment, and facilities are maintained and utilized effectively.
• Develop and implement business continuity and risk mitigation plans for assigned sites.
• Prepare and present operational, financial, and performance reports to senior management.
• Drive sustainability, waste reduction, and environmental initiatives in line with EatFresh and Tsebo objectives.
• Stay informed of industry trends, competitor activity, and market developments to identify opportunities for innovation and service enhancement.
• Act as the key escalation point for operational issues, client concerns, and employee relations matters within the region.

Skills and Competencies    

• Leadership & Team Management
• Customer Focus Communication Skills 
• Problem-Solving Ability 
• Operational Excellence 
• Financial Acumen 
• Time Management
• Attention to Detail 
• Adaptability 
• Conflict Resolution 
• Results-Driven Mindset 
• Integrity & Accountability
• People Development

Qualifications    

• National Diploma or Bachelor's Degree in Hospitality Management, Food Service Management, Catering Management, Business Management, Operations Management, or a related field.
• Valid South African Driver's Licence.
• Food Safety/HACCP Certification will be advantageous.
• Health and Safety Certification (SAMTRAC, NOSA, or equivalent) will be advantageous.

Deadline:25th August,2026