Service Reliability Manager at The Rank Group

Job Description

• Are you a strategic thinker with a passion for technology and seamless software delivery? We’re looking for an Service Reliability Manager to take charge of our non-prod environments, ensuring they are stable, compliant, and optimized to support our business goals and software development lifecycle (SDLC). This is a pivotal role where you’ll align technology with strategy, streamline operations, and drive efficiency across development, testing, and production environments.

What You’ll Do:

• Oversee and Optimize Environments: Manage the full lifecycle of non-production environments (development, testing, staging) to ensure stability, reliability, and alignment with production conditions.
• Ensure Compliance and Governance: Enforce policies for environment usage, access control, and data management to meet UKGC compliance and internal standards.
• Drive Readiness and Availability: Maintain known-good configurations, ensure environments are ready per release schedules, and exercise authority to approve or deny access/deployment based on compliance and standards.
• Coordinate and Mediate: Act as the central point for environment-related requests, resolving conflicts, allocating resources fairly, and fostering collaboration between development, QA, operations, and business teams.
• Champion Automation: Lead the adoption of Infrastructure as Code (IaC) to automate environment provisioning and configuration, boosting efficiency and reducing errors.
• Collaborate with Teams: Work closely with Site Reliability Engineering (SRE) and Incident Management to define SLOs, SLAs, and SLIs, while maintaining detailed documentation and reports on environment performance and usage.
• Communicate Effectively: Engage with stakeholders to ensure environments meet project needs and support strategic objectives, acting as the gatekeeper for environment access.

Qualifications

• Technical expertise: A strong understanding of software development processes, CI/CD pipelines, and cloud platforms (e.g., Azure, GCP) is essential. Experience with automation tools like Jenkins, Ansible, or Terraform is highly desirable.
• Leadership and management: The ability to motivate teams, manage competing demands, and make timely, informed decisions.
• Communication: Excellent written and verbal communication skills are necessary for explaining complex technical information to both technical and non-technical stakeholders.
• Problem-solving: Strong analytical skills are required to troubleshoot and resolve complex environment-related issues and proactively mitigate risks.
• Management: The ability to plan, execute, and deliver initiatives on time, including allocation of resources
• Strategic thinking: A successful environment manager must be able to align environment strategy with broader business and technical objectives.