Service Representative Customer Services Area (Distribution) Newcastle at Eskom Communications

Minimum Requirements
Qualification(s):

• Grade 12/N3

Related Minimum Experience:

• 3 years – Low - voltage official.

Skills and Competencies

Behavioral

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge

• Define and link the relevant knowledge components in terms of academic
• Theoretical and understanding of a subject its facts and information relevant to the KPAs.
• Indicate the required proficiency level for the role
• Criteria for updating the competency

Skills

• Relationship building skills
• Functional and technical skills
• Problem solving and analytical skills
• Negotiation skills
• Communication skills

Attributes

• Clearly define attributes such as colour blindness and physical disabilities that might hinder performance.

Assessment

• Clearly define the means through which the actual job requirement will be    measured at or after the interview. In other words, those key elements that must    be demonstrated by the individual in order to assure capability.

Key Responsibilities

• Maintain the daily customer service activity operations
• Maintain customer data
• Execute generic service activities
• Build relationships between their customer base and “eskom”
• Facilitate and enable conventional measurement and meter related tasks
• Support credit revenue and credit management processesExecute vending and prepaid activities
• Facilitate and enable the quotations and connections activities