Service Sales Specialist at GEA Group

Responsibilities / Tasks

• Drive Service Sales activities for the Valves and Pumps Division within SFT
• Reviewing RFQs and clarifying customer requirements
• Prioritize initiatives through close engagement with peers & Head of SFT Service
• Develop, implement, and utilize Service Sales tools – I-Base and CRM and other tools currently under development
• Assist with technical queries from branches and customers
• Operate in partnership with new equipment / project sales teams to identify “up-sell” and “cross-sell” opportunities, to maximize revenue and improve overall customer experience.
• Effect sales of GEA SFT equipment services for GEA Africa; representing the company in a professional manner in the fields of spare parts, repairs and field service
• Travel to potential and existing customers (iBase) - securing additional orders / agreements for spare parts, repairs, service projects, and field service.  The customer visits shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA.  These visits need to be planned on CRM and minutes included.
• Actively promote smaller scale projects (Upgrades / Modernization)
• Assist with large project spare parts / repair orders – provide quotes, follow up and ensure the sale is executed in a timely manner.
• Participate in the negotiation of offers, quotations, and contracts (T&Cs)
• Self-starter to complete tasks in a timeous manner.

Your Profile / Qualifications

• Technical or commercial qualification
• Min 5 years’ experience in technical sales role
• Sound knowledge Pumps, Valves and Plant Processes
• Fluent in the English Language (Speak, Read, and Write)
• Microsoft Office Experience Essential, in particular MS Excel & MS Word