Service Technician - Johannesburg at Impact

Objective

• A Service Technician is a highly skilled professional responsible for diagnosing, maintaining, and repairing technical equipment and systems. They work across various industries, such as automotive, engineering, or computer-related fields. Also combines technical expertise with excellent customer service to keep equipment running smoothly and efficiently.

Key Performance Outputs

Installation & Commissioning

• Performing repairs and replacing deflective parts
• Commissioning equipment
• Perform diagnosis on faults / malfunctioning of equipment and troubleshooting
• Be prepared to do a call outs and overtime as required
• Carrying out preventive maintenance to ensure high reliability of systems
• Ensuring compliance with industry safety and quality standards

Planning and Organising

• Conducting routine inspections of machinery and equipment as per customer request
• Liaise with the relevant Service Co-Ordinator and other stakeholders
• Complete service in accordance with the schedule and request forms

Customer Service

• Service and Maintenance concerns to be reported to the escalated timeously for action
• Advises customers on potential problems
• Build relationships with existing and new clients
• Promotes Vulcan equipment and advises sales staff on new opportunities for equipment sales

Stock and Vehicle Maintenance

• Responsible for keeping his vehicle in good running order and in a clean condition
• Stocktaking of the company vehicle as per the company policy and accounts for all variances
• To ensure all consumables are stocked in the service vehicle

Health & Safety Compliance

• Work in accordance with health and safety regulations and company procedures
• Maintain a clean, safe, and organized work environment both on site and in company vehicles

Minimum qualifications and Experience

• Grade 12 or NQF 4 equivalent
• Trade tested (Electrical)
• Red Seal (advantage)
• 2-3 Years in a similar role
• Technical aptitude and knowledge of catering equipment would be an advantage
• Electrical and Mechanical Skills
• Must be willing to travel and have a valid driver’s license

Skills Required

• System knowledge
• Kitchen design
• Equipment usage
• Customer Service