Fresh Roles at Impact

Objective

• A Service Technician is a highly skilled professional responsible for diagnosing, maintaining, and repairing technical equipment and systems. They work across various industries, such as automotive, engineering, or computer-related fields. Also combines technical expertise with excellent customer service to keep equipment running smoothly and efficiently.

Key Performance Outputs

Installation & Commissioning

• Performing repairs and replacing deflective parts
• Commissioning equipment
• Perform diagnosis on faults / malfunctioning of equipment and troubleshooting
• Be prepared to do a call outs and overtime as required
• Carrying out preventive maintenance to ensure high reliability of systems
• Ensuring compliance with industry safety and quality standards

Planning and Organising

• Conducting routine inspections of machinery and equipment as per customer request
• Liaise with the relevant Service Co-Ordinator and other stakeholders
• Complete service in accordance with the schedule and request forms

Customer Service

• Service and Maintenance concerns to be reported to the escalated timeously for action
• Advises customers on potential problems
• Build relationships with existing and new clients
• Promotes Vulcan equipment and advises sales staff on new opportunities for equipment sales

Stock and Vehicle Maintenance

• Responsible for keeping his vehicle in good running order and in a clean condition
• Stocktaking of the company vehicle as per the company policy and accounts for all variances
• To ensure all consumables are stocked in the service vehicle

Health & Safety Compliance

• Work in accordance with health and safety regulations and company procedures
• Maintain a clean, safe, and organized work environment both on site and in company vehicles

Minimum qualifications and Experience

• Grade 12 or NQF 4 equivalent
• Trade tested (Electrical)
• Red Seal (advantage)
• 2-3 Years in a similar role
• Technical aptitude and knowledge of catering equipment would be an advantage
• Electrical and Mechanical Skills
• Must be willing to travel and have a valid driver’s license

Skills Required

• System knowledge
• Kitchen design
• Equipment usage
• Customer Service

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Objective

• Service supervisor oversees daily operations in the service department, ensuring excellent customer service, efficient workflow and team productivity. They handle customer inquiries and ensure compliance with company policies and industry standards.
• The service supervisor oversees putting in place appropriate field education training that covers topics like safety and new products, among others, allocating labor resources effectively and providing our clients with safety, high-quality services, technical support, and other resources.

Customer Service Excellence

• Maintain a good customer service score while also ensuring that most of customer complaints are resolved within 24-48 hours

Equipment maintenance and service efficiency

• Complete all of preventive maintenance schedules on time to reduce breakdowns
• Ensure that emergency repairs are responded to very quickly and reduce downtime through proactive servicing

Team performance and development

• Conduct training for employees on equipment handling and servicing
• Ensure a high safety and hygiene standard in all service operations

Compliance and quality assurance

• Ensure compliance with equipment hygiene regulations and ensure all service activities comply with industry regulations and standards

Cost and Resource management

• Reduce service operational cost by a certain percentage through efficiency improvement
• Optimize spare parts inventory, ensuring an availability rate of most for essential parts

Team Leaderships and Performance

• Train and mentor team members to improve efficiency and compliance
• Monitor individual and team performance against set goals
• Maintain a high level of team management and retention

Technical Expertise

• Have in-depth knowledge of catering equipment operation, maintenance and repairs
• Understand some food safety and hygiene regulations and have the ability to troubleshoot mechanical and electrical issues with catering equipment

Minimum qualifications and Experience

• Grade 12 / Matric or equivalent qualification
• 3-5 Years related experience
• Syspro knowledge would be an advantage
• Experience in operations, and supervisor role
• Knowledge of catering or commercial kitchen equipment is a strong advantage

Skills Required

• Proficiency in Microsoft Office Suite
• Strong leadership and people management skills
• Excellent communication skills, both written and verbal
• Customer Service
• Proven experience in a coordination, scheduling, or administrative role, ideally within a service-based or equipment-related industry