Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
This position will require deep configuration on a Specialist level within ServiceNow across all applications including Services Configuration, Case and Knowledge management, Portals, Mobile Application, Performance Analytics and Virtual Agent. Working alongside a Strategic Lead and other Configurators, ensuring optimal operation of the overall functional area. It will include but not be limited to complex testing, business process design, process implementation, analysis and maintenance in the light of best practice recommendations and creating insightful dashboards and reports.
Job Description
Key accountabilities
Configure and support existing applications and add new functionality as necessary
Ensures requirements are understood, developed, tested, and delivered to specification
Coordinate test activities, including unit testing, system testing and user acceptance testing
Plan ahead and deploy bi-annual feature releases
Play a key role in design to implementation of feature releases and change requests
Troubleshoot and resolve configuration issues, error identification and remediation
Works with the Strategic Lead to develop release estimates
Provide technical assistance to Tier1 teams, managing severity issues and setting prioritization for resolution
Emphasis on providing an optimal user experience and thereby ensuring up to date features, deployments and initiatives for optimal platform usage
Create advanced reports and dashboards including using performance analytics
Ongoing input and recommendations for continuous improvement and evaluation of system functionality
Maintain the stability and useability of the platform across production and non-production environments
Platform upgrade execution
Manage instance security: user/group access, administration, access control lists, etc
Train and mentor developers
Create functional and technical systems documentation
Participate in process design workshops
Determine and implement integration method(s) used, integration directionality and attributes
Template Creation and Updates
Configure Catalog Items and Record Producers
Education
National Diplomas and Advanced Certificates: Computer and Information Science (Required)
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