Career Opportunities at Absa Group Limited (Absa)

Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Portfolio Management:

• Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements

Business Development:

• Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis

Risk Management:

• Ensure that portfolio meets the required risk management standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To administer deceased estates ranking from normal to more complex estates which might involve Capital Gain Tax and Estate Duty.

Job Description

Key Responsibilities :

• Intake and reporting of the deceased estate to the Master of the High Court to obtain Letters of Executorship.
• On receipt of Letter of Executorship from the Master of the High Court; place statutory advertisements; obtain all relevant information from the various stakeholders.
• Draft the liquidation and distribution account to reveal the true reflection of all the assets and liabilities as at date of death and submit any outstanding tax returns to SARS.
• Lodge the Liquidation and Distribution account with the Master of the High Court to attain approvals on the account / estate duty assessment to ensure the executor has adhered to its duties in terms of the Will.
• Instruct the Absa panel attorneys on the expiry date of the advertisement to lodge the transfer documents with the Deeds Office to transfer fixed property into the heirs names and ensure completion thereof. 
• Obtain final tax assessment from SARS and finalise the deceased estate .
• Achieve set target as set out by management at the beginning of the year by taking in the executor's fees within the company norms.
• Keep clients updated on progress of the estate by reporting on a monthly basis (telephonically, written correspondence, etc) in a professional manner to ensure that a high standard of customer service is given
• Maintain a high standard of service during the administration process without any supervision, by providing excellent customer service and immediate attention to client needs
• Build and maintain a relationship with various stakeholders (i.e. valuators, auctioneers, attorneys, Master of the High Court, South African Revenue Service) by continuously engaging and ensuring satisfactory client service and good relations.
• Be knowledgeable on the Estate Administration Act, in order to comply with all the legal aspects in deceased estates.
• Education and Experience Required: National Diploma in Estate and Trust or Deceased Estate Administration Course via Law Society of SA or equivalent NQF level 5 qualification or higher. Two (2) years experience within deceased estate administration environment.
• Knowledge of Administration Of Estates Act (Solid)
• Knowledge of Intestate Succession Act (Solid)
• Knowledge of Financial Statements (Basic)  Knowledge of Estate Duty Act (Basic)
• Knowledge of Wills Act (Basic).
• Knowledge of Income Tax Act (Basic)

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Stakeholder Management:

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Customer service and retention action:

• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps.
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary.

Compliance and Risk Management:

• Reasons for the problems

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

Risk Management:

• To conduct quality credit risk assessments and reviews,
• Proactively manage credit risks associated with clients,
• Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions

Data and Systems Management:

• To produce and analyse relevant management information and insights management

Governance:

• Ensure the bank's credit, philosophy and all relevant legislation is adhered to

Customer Management:

• Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Conduct quality credit assessments, provide responsible risk decisions within personal mandate level and maintain an assigned credit portfolio of clients for Business Bank Commercial (Growth, Premium and High Value Banking ) in accordance with Absa credit policies, processes and procedures

Job Description

Credit Sanctioning:

• Perform quality credit sanctioning within the Operational Level Agreement (OLA), being cognisant of risks, solutions-driven and giving due consideration to compliance requirements

Portfolio and Risk Management:  

• Pro-actively maintain and manage the assigned portfolio within agreed KPI’s 

Stakeholder Management:

• Build and maintain effective relationships with stakeholders

Risk Reporting:

• Identify, assess and report risks arising from significant events, investigations, audit and control issues 

Risk and Control:

• Adhere to policies, procedures and regulations

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Own and maintain the Absa Africa Process Architecture modelling methodology, frameworks, notations, standards, processes and quality assurance and governance framework.Ensure adherence, conformance and compliance to the prescribed modelling methodologies, frameworks, notations, standards and guidelines thereby providing a standardised way of work across the organisation and upholding the quality and integrity of the repository at all times for Absa Africa.
• Provide iServer training to Modellers and External Consultants supporting Business Units with modeling initiatives. Provide Business Liaison and support to Business Units improving their experience re the iServer functionality.

Job Description

Outputs to deliver this accountability:

• Provide input to the documentation of the Process Architecture  methodologies, frameworks and notations (Archimate, BPMN) that will guide Modellers in the creation of  process artifacts for the enterprise of Absa Africa;
• Develop and own the methodology, standards, notation and guidelines for the Business Process Architecture Domain.
• Ensure existence of documented modelling standards and guidelines for the Process Architecture domain to ensure uniform and standardised content creation across the organisation for modelling process artifacts within the different domains.
• Periodically review and update documented modelling standards and guidelines to ensure relevance and to keep up with industry changes.

PROCESS ARCHITECTURE RESPOSITIORY GOVERNANCE, LOGICAL ACCESS MANAGEMENT, CHANGE CONTROL & QUALITY ASSURANCE

• Develop and document process governance, change control and quality assurance processes;
• Set up and implement repository governance, change control and quality assurance structures and engagement processes.
• Maintain the configuration of business process templates, and objects and related attributes.
• Assist with arranging repository access for Users.
• Coach, mentor and support content reviewers to ensure uniform and standard application of quality review and control processes.
• Facilitate and conduct periodic repository governance, change control and quality assurance forums, seminars and presentations.
• Provide Repository health check and maturity periodic reports.

ADHERENCE & COMPLIANCE TO PROCESS ARCHITECTURE GUIDELINES

• Monitor the content creation conformance, compliance and adherence to Process architecture methodologies, frameworks, notations, standards and guidelines;
• Provide Process architecture modelling advice, support and guidance to content creators;
• Conduct Process Architecture repository modelling research into trends, modern techniques and changes;
• Ensure alignment of content to reference architectures, i.e., business capabilities, process, information/data, application and technology reference architectures;
• Facilitate and conduct user forums looking into modelling trends and maturing enterprise repository

PROVIDE iSERVER TRAINING

• Provide and maintain a iServer Process Modelling training curriculum and course material in line with iServer current and improved functionalities.
• Arrange suitable venues, schedule courses via the on-line L&D booking system and present monthly iServer training courses and periodic templates training.
• Maintain up to date record and statistics of delegates trained.
• Obtain official training evaluation per course and maintain statistics.

BUSINESS LIAISON & SUPPORT

• Promote and market the services provided by the iServer Team to the Business and promote the implementation of a structured approach to manage to document and publish their material business processes.
• Determine, discuss and investigate additional repository functionality required by business, to improve the use and effective application of iServer adding value to business operations.
• Be instrumental in the the documentation of additional iServer functionality requirements and solutions required by Business.
• Assist the iServer Product Manager with the testing and implementation of new iServer developments and upgrades.
• Provide process modeling and process management consulting support and guidance to Business

EXPERIENCE

• 6 years exposure to the ICT Industry with specific experience in Business Process Architecture Modelling
• 6 Years experience in a Financial Industry
• 4 Years process analysis and process management experience. 
• Experience in integration projects across multiple domains
• Three (3) years exposure to Africa Technology
• Three (3) years exposure to one or more Architecture Modelling -Tools\Repositories
• ITIL\ ArchiMate exposure
• Lean Sigma.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist marketing expertise.

Job Description

• Events management and coordination across the private wealth banking segments.

Marketing Strategy:

• Develop business unit market strategies to
• Drive consideration and business outcomes.
• Develop business unit marketing plans with a clear focus to meeting business objectives.

Campaign proposition marketing execution:

• Develop 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• The purpose of this role is to link strategy and execution. The Group recognises the importance of aligning execution effort directly to its strategic imperatives and ensuring that the key strategy enabling initiatives are delivered. This function sits alongside the Integrated Planning and Business Transformation functions to ensure cohesion of investment activities between businesses, functions and countries

Job Description

• The aim of this role is to focus on the execution of strategy, identify and monitor the key initiatives that underpin the functional strategy. You must give effect to this strategy through effective stakeholder engagement and alignment. You will partner with executives to ensure full understanding of expectations that they may have of this function and to ensure alignment on key initiatives, enablers, dependencies and interdependencies between areas.

You will be expected to:

• Drive Pan African CIB Risk strategy implementation (in line with Group Risk and CIB Risk strategic priorities)
• Drive business transformation in line with the Pan African CIB Risk strategy
• Drive resolution of governance issues and audit findings
• Manage Pan African CIB Risk Manco meetings and packs, Pan African SLG meetings and pack and Pan African CIB Risk Townhalls, Business Engagement Survey amongst others
• Work closely with the People and Culture, Integrated Planning and Financial Control functions of the Chief Operating Officer’s Office for effective strategy implementation

We are looking for a senior colleague with 12 to 18 years of experience, with a banking and/or economics background. Management experience, stakeholder management skills and a collaborative approach is essential to be successful in this role. A successful candidate will be skilled at solving problems, driving results and operate as a Pan-African citizen.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The purpose of the role is to provide administrative and operational support for RBB Payments in operational and project management, governance maintenance and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives.

Job Description

Accountability: Business Administration

• Provide administrative support for the payments governance structure through minute taking, action log management and escalation of outstanding items through the appropriate Absa structures 
• Support in consolidating commentary from various business units relating to position papers, draft directives etc.
• Assist in payment incident management across the electronic payment streams
• Build Absa’s payments knowledge library through the collection and archiving of all required payment content 

Accountability: Projects

• General support to the RBB Payments area to meet the project requirements coming through the business book of work (internal and external) to ensure strong alignment with Absa group.
• General support in executing all payment project related administration required throughout the project life-cycle phases, such as the initiation of project definition, requirements gathering, delivery tracking sessions, management of project governance requirements etc.

Accountability: Reporting

• Support the payment SMEs in the operations of the reporting requirements and artifacts of the Absa payments data function

Accountability: Administrative Support

• Manage the diary of the direct line manager, reminding them of future commitments and matters requiring attention.
• Participate in team meetings to take minutes of the meetings. Ensure that minutes are typed, approved by the meeting chair and distributed
• On request from any team member, print and bind presentations, newsletters, or other material.
• Take charge of office moves for team members including liaison with building  management and IT
• Build and maintain a contact database for the team and ensure that data is kept current.
• Maintain project documentation for departmental projects on request. Ensure that documents and reports are adequately completed by team members.
• Maintain files for team documentation.
• Record and relay telephone messages for team members who are out of the office.
• Type correspondence, management reports or other documents on request from the line manager or any team member.
• Receive, open and distribute mail after logging the items according to the set procedures.
• Arrange documentation to be sent to archives and retrieve documents from archives when needed.

Accountability: Account and cost maintenance

• Based on requests from team members, request quotes from approved suppliers and generate purchase orders.
• Follow up with vendors for the delivery of items. Check the invoices against items received from vendors.
• Obtain signoff on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
• On a monthly basis, review entries passed against the department's cost centre. Investigate and resolve any unknown entries with the Accounts Payable department.
• On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses. Complete the reconciliations, obtain the individuals signoff and submit for processing.

Education and Experience Required

• National Diploma or equivalent NQF level 6 qualification
• At least five (5) years of payments exposure (working within a payments team)
• At least five (5) year’s administrative experience

Knowledge & Skills:

• Planning, structuring, coordinating
• People orientation and relationship management
• Presentation & excel skills
• Communication skills

Competencies: 

• Planning and organising
• Presenting and communicating information
• Adhering to principles and values

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• This role provides an exciting opportunity to roll out a new strategic initiative within the firm - Enterprise Infrastructure Big Data Service. The Big Data Developer serves as a development and support expert with responsibility for the design, development, automation, testing, support and administration of the Enterprise Infrastructure Big Data Service. The roles require experience with both Hadoop and Kafka. This will involve building and supporting a real time streaming platform utilized by Absa data engineering community. You will be responsible for developing features, ongoing support and administration, and documentation for the service. The platform provides a messaging queue and a blueprint for integrating with existing upstream and downstream technology solutions.

Job Description

Experience required:

You will have the opportunity of working directly across the firm with developers, operations staff, data scientists, architects and business constituents to develop and enhance the big data service.

• Min 5 years’ development experience
• Strong technical / programming experience
• Development and deployment of data applications
• Design & Implementation of infrastructure tooling and work on horizontal frameworks and libraries
• Creation of data ingestion pipelines between legacy data warehouses and the big data stack
• Automation of application back-end workflows
• Building and maintaining backend services created by multiple services framework
• Maintain and enhance applications backed by Big Data computation applications
• Be eager to learn new approaches and technologies
• Strong problem solving skills
• Strong programming skills, proven track record of coding ability and experience (hands-on back end development)
• Ability to effectively code in at least two programming languages (eg. C#, Java, Python etc)
• Excellent understanding of programming concepts
• Background in computer science, engineering, physics, mathematics or equivalent
• Worked on Big Data platforms (Vanilla Hadoop, Cloudera or Hortonworks)
• Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms

Preferred:

• Experience with Scala or other functional languages (Haskell, Clojure, Kotlin, Clean)
• Experience with some of the following: Apache Hadoop, Spark, Hive, Pig, Oozie, ZooKeeper, MongoDB, CouchbaseDB, Impala, Kudu, Linux, Bash, version control tools, continuous integration tools

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience, all within the scope of the Bank’s risk, regulatory and compliance frameworks.

Job Description

Accountability: To build customer relationships in the preferred market segments:

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold the primary relationship with our clients.
• To secure new business through interaction and engagement with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.

• Prepare weekly for performance discussions with Area Manager Coverage to review client contact plans, client relationship plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally.
• To effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the acquisition of new clients
• Analyse sales achieved against opportunities in portfolios on a monthly basis for new and existing client
• Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Area Manager Coverage if actions are required for identified clients.

Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment

• Co-Manage high risk clients’ accounts in collaboration with Risk stakeholders
• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Assist with the development of high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of the portfolios risk management through consistent application the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Preferred Education & Experience

• B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification • Five (5) years’ relevant Private or Wealth or Premium or Private Wealth Virtual Banking experience
• FAIS Compliance
•  OR
• National Diploma / Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 6 qualification • 8 years’ experience in Private or Wealth or Premium or Private Wealth Virtual Banking, of which 4 years must be experience with Non Individuals (Professional Practice) within Private or Business Banking.

Knowledge and Skills

• Sales Acquisition and Business Development
• Customer Relationship Management
• Financial and wealth solutions and planning knowledge, including deal structuring
• Relationship Banking Risk management, including credit knowledge around complex structures as well as solutions
• Financial products knowledge with Superior Communication Skills
• Data analysis to enable data led decision making

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• We are looking to recruit a suitably experienced/qualified Internal Auditor to join our RB IA team which covers the Business, Commercial, Wealth and Private Banking business.

Job Description

Key Responsibilities

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, ABSA Enterprise Wide Risk Management Framework and internal Policies and Policy Standards and IA mandate and IA Methodology.
• Ongoing learning and upskilling on RB and Banking industry knowledge (i.e. general and technical) through on the job, coaching, self-learning, external workshops or training for professional qualifications, and continual feedback and share with colleagues.
• Develop and maintain an in-depth knowledge of the RB business and IA methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audits.
• Deliver on work assigned by the Audit Manager to a high quality and in accordance with the requirements of the IA Methodology.
• Assist the Audit Manager with planning and execution of fieldwork and also during reporting phase, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager  
• Develop and maintain relationships with key audit contacts on each audit and during business monitoring activities. Present effectively at stakeholder meetings and forums to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.
• Engage proactively with the wider Internal Audit colleagues and request technical assistance where required from the Centres of Excellence during audits.
• Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
• Ensure all audit observations and planned actions are factually agreed with management as soon as they arise agile auditing principles and display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
• Perform Issue Validation testing and documenting of the working papers in accordance with the requirements of the Methodology
• Actively contribute to Reporting for relevant RB Risk Committees and during annual planning for RB and wider IA plan.

Experience:

• Governance, Risk and Controls experience with a focus on RB environment.
• Basic knowledge of regulatory requirements pertinent to RB products and services e.g. FAIS, FICA
• Strong documentation and report writing experience
• Exposure to General Technology, use of Computer Assisted Audit Techniques (CAATs) and data analytics

Competencies

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Minimum Requirements

• 3 years’ experience in auditing, risk management or governance and control
• B Degree (Internal Auditing, Accounting, Commercial, Economics or Statistics)
• Certified Internal Auditor (CIA)/ Chartered Accountant (CA)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Overall job purpose

• Provide sales support to Private Wealth Bankers by acting as the conduit between Private Wealth Bankers, Credit Operations, Product, Virtual Channels and operational environments, and perform all activities required to prepare, finalize and fulfil clients’ application requests received from the Private Wealth Bankers.

Job Description

Key accountabilities

Accountability: Portfolio Support

• Log compliments and complaints on CCP (including Fraud incidents)
• Remediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolio
• Finalize outstanding HOC within own portfolio
• Facilitate temporary resident approvals and completion of any requests to finalize the transactions
• Attend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principles
• Maintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending matters
• Deal with inbound calls with regard to all enquiries via telephone/fax/email
• Assist with client requests including AVAF, Home loans, and Credit Card and follow up as necessary
• Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO)
• Dispatch documents to CMO for quality checking
• Obtain client documents for walk-in clients and Private Wealth Banker visits
• Forward requests to Sales Processing and Fulfilment and maintain benchmark norms
• Attend to walk-in clients and fully support Bankers in taking full ownership of all NON-SALE activity
• Manage Queries sent to Private Assist and ensure resolution and attend to all out of scope queries

Accountability: Portfolio Analytics and Sales

• Prepare client interview pack as per agenda set by Banker for meeting
• Monitor client portfolio activity as per daily, weekly and monthly reports
• Identify opportunities for up- sell and cross- sell of products (within regulatory compliance) and refer to Banker via LRS
• Assist in facilitating and promoting Sales and other campaigns (internal and
• National) in customer interaction
• Analyze documentation to ensure adherence to Client Value Proposition and product offering
• Interact with internal stakeholders for holistic solutioning of clients’ needs and manage internal stakeholders in terms of the Service Level Agreements
• Conduct pre credit assessment and Post Sales Reviews to ensure effective end to end finalization of all related transactions
• Ensure maintenance and updating of LRS system
• Assist with client contact plan as per business processes (i.e. contact clients as specified by the relevant Bankers)
• Conduct a welcome call to clients post on-boarding and where business is fulfilled (i.e. new AVAF account opened, update Card as proof of call)

Accountability: Credit Decisions and Risk Monitoring

• Draw client enquiries and obtain any outstanding information
• Finalize credit and financial checks in line with the requisite norms and standards
• Support the bankers in overall monitoring of the portfolio from a risk perspective
• Monitor referral listings daily and liaise with bankers to finalize
• Conduct portfolio reviews on lending products
• Ensure optimal pricing on clients’ accounts for best non-interest revenue (and identify opportunities for new business)
• Submit applications to Credit for informed decisions within agreed SLA’s
• Ensure that external home insurance vetting is managed within business processes and practice notes guidelines

Accountability: Suite Administration

• Support monthly/quarterly/half-yearly checks e.g. collateral / cards
• Provide weekly feedback to the management team on quality and SLA adherence (Stakeholder SLA Management and Productivity SLA management (turnaround times)
• Perform Back Office Teller processing including processing of journals
• Participate in Basel reporting and related administration
• Provide support in respect of opening and closing procedures if required
• Act in the role of OHS (First Aid, Fire Marshall etc) if required
• Action adhoc requests within the scope of the function to “make the lives of our internal and external customers easier”

Accountability: Personal Development

• Continuously upskill oneself on Products, system enhancements, compliance and/or regulatory requirements in order to adhere to the required quality standards to provide a world–class service.
• Keep abreast of updates (circulars, bulletins and manuals) as well as policies and procedures within the Private Banking environment, on a daily basis.
• Develop knowledge and skills identified in the MyContribution Individual Development Plan as required.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Job Summary

• To focus on unlocking tactical and strategic payments data insights, enabling data-driven payments strategies, monetization opportunities and enhance decision making across the organization

Job Description

Accountability: Payment Analytics Strategy

• Set strategic payment analytics direction through the development of a multi-year analytics roadmap and delivery plan
• Ensure that the strategic plan enables the evolution of payment analytics from basic analytics (descriptive & diagnostic) to advanced analytics (Data science) over a medium-term outlook (3-5 years)
• Ensure that the payment data asset build requirements in support of effective transitioning to data science are adequately catered for e.g.  ingestion of new data from a range of alternative sources, integrations into personalization engines, need for AI technologies etc…
• Stay up to date with the latest payment data trends and technologies such as ISO20022, Open Payment APIs, Artificial Intelligence and use to inform internal analytics responses and approaches

Accountability: Analytics & Insights

• Operationalize Absa’s payment data analytics function with immediate focus on establishing and maturing descriptive and diagnostic analytics before advancing to payment data science   
• Expand standard payments business intelligence to provide insights that drive strategic decision making as opposed to only the provisioning of payment reporting and datasets.
• Deliver clearly defined asks to payment MI/BI analysts and data visualization experts within the payment data team in support of analytics execution
• Continuously explore ways to enhance payments business performance by using payments data together with data manipulation and analytical techniques to analyse key indicators such as payments revenue, cost, market share drivers, relationships, trends and identify opportunities
• Analyze payments data across multiple payment rails and dimensions (group, cluster, product) to ensure that cross-rail and organizational impacts are understood
• Develop and implement analytical models and algorithms to support payments business and continuously improve these models and algorithms through experimentation and testing
• Ensure that the appropriate payment performance metrics such as revenue scorecard, market share, BU level payment performance and penetration etc. are catered for as part of the data provisioning, analysis and insights processes

Accountability: Reporting & Communication

• Communicate clear, concise, commercially valuable, data-driven insights and recommendations to business in support of payment business growth and/or operational efficiency improvement
• Partner with business to define requirements informing the build of sustainable,  comprehensive payment analytics & reporting
• Assist MI/BI analysts & visualization experts within the payment data team in creating meaningful visualizations and optimal, easy to understand dashboard designs for consumption within the payments team and business verticals
• Set a standard of reporting used across all payment business areas
• Use available technologies to drive efficient/ streamlined analytics, monitoring & reporting e.g. automated triggers & alerts in Power BI
• Create sustainable channels and communication platforms for data flow within payments businesses e.g. BU manco’s, email etc. to drive payment data analytics integration & consumption

Accountability: Quality Assurance

• Maintain a high standard for payment analytics by ensuring that outputs are constantly quality assured
• Support with the design, development and running of model assessments, validation, enhancement activities and balancing procedures to ensure integrity of payment data

Accountability: Stakeholder Engagement & Collaboration

• Forge relationships and partner with payment business areas to solve challenges through analytics and enable better understanding of payment data & reporting
• Collaborate across internal data pillars to deliver on complex projects. Take on accountability to assess, define and manage project deliverables, milestones, risks and issues
• Work closely with payment business teams to identify and prioritize data-related initiatives
• Manage and prioritize overall payment data analytics demand pipeline
• Collaborate with data engineers to access and manipulate data as needed
• Partner with IT to effectively migrate analytical models from prototype to production
• Partner with internal as well as third party providers of data to expand available datasets
• Partner with analytics teams in payments business verticals to share knowledge and skills and to create a strategic analytics community and roadmap that covers technologies, techniques and standards to ensure uniformity and sustainability in the provision of analytics across the bank
• Develop strong collaborative interlocks with payments data and commercialisation functions to ensure that all strategic delivery is data-led and commercially viable  
• Tightly interlock with payments rail specialists to deliver strategic data insights linked to the performance of Absa’s payment franchise (via rail centric views) into required stakeholders across the Absa group, ensuring that Absa’s payment franchise performance is optimized

Accountability: Analytics Governance

• Ensure that all applicable data risk management standards and policies are adhered to
• Play an active role in the creation, implementation, and maintenance of robust payment analytics model governance to ensure uniformity, sustainability and scalability of all data models produced

Accountability: Training & Development

• Develop a thorough knowledge of payments products and systems
• Leverage available training & development opportunities to advance your specialist payment data analytics skillset into payment data science in line with the evolution of the payment data analytics function

Perform all other duties as reasonably assigned

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• This role will be focused on building financial models using historical data; product related information based on various industry & internal inputs in support of business cases, strategic initiatives, potential new products and partnerships.
• The Finance Analyst performs financial reconciliations’, analysis and reporting in an accurate, complete and timely way; and continuously seeks to improve operations by scaling automated financial processes to doing deep dive and trend analyses to crafting financial solutions aligned to all appropriate controls, business financial health and growth objectives.
• The Finance Analyst equips finance and business leadership with sound financial information to support decision making at all levels.
• The Finance Analyst of the business enables achieving the operational objectives of the business by building an agile finance enablement to transform, to bring stewardship, financial integrity & insights to the current state of the business & its future possibilities to deliver on the new operating model and to achieve the business objectives set by Absa Africa United for PSC.
• The Finance Analyst co-creates Finance capabilities required to lead to exponential growth and business effectiveness.

Job Description

Commercial Finance Execution

• Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and reporting for end-to-end Financial Management in business area.
• Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
• First line of operational support to internal and external auditors within scope of work; and all queries addressed effectively and efficiently.
• Responsible for continuous operational excellence and real-time responsiveness of finance to enable business to achieve growth and profitability objectives.
• Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and business teams.
• Focus on information-driven performance improvement and formulate data into easy access standardised views.
• Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
• Create unprecedented, seamless customer experiences via finance BU enablement.
• Embrace our distinctive brand aspiration and infuse in business.
• Identify and innovate operating practices to optimize the function. Embrace digital solutions.
• Drive continuous process efficiency, financial rigor and controls. 
• Adopt what’s ‘best for absa’ approach in finance practices.
• Have a holistic eco-system view of business, that is, geography, customer, channel and product in developing information views of business.
• Book of work contribution: Build innovative finance business case financial information, insights and benefits tracking’s’ solutions to continuously inform management decisions.
• Transform and evolve Finance planning, tracking and control processes.
• Know BU financial ambitions and balance sheet aspirations of PSC in performance reporting.
• Contribute to the effectiveness of the core finance processes for PSC Finance (annual planning, forecasting, spend trajectory and reporting).
• Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
• Influence the build of a leading global payments hub, where applicable.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
• Be an active force for good in society through business execution.
• Contribute to BCM & cybersecurity processes relevant to the BU and finance execution.

Financial Reporting

• Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
• Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
• Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
• Own the process of delivery of high-quality information for regular and ad-hoc enhanced reporting to agreed requirements, timelines, and standards.
• Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
• Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
• Take a commercial view on business and provide contextual insights into performance reports.
• Integrate advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
• Generate finance narratives and insights driving business; and build pioneering new propositions.
• Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
• Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
• Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
• Align to processes around month-end, year-end and planning cycles across the PSC finance community and BU based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
• Manage the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand-offs in the production.

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Source Utilisation:

• Obtain walk in client or data leads from the Bank staff in the branches (Consultants,

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Risk & Control:

• Ensure that staff members where applicable, i.e. Planner Assistants have a clear

Manage Sales & Growth Targets:

• Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Providing superior Private Wealth customer attraction and retention through a face-to-face interaction, ensuring seamless customer experience in an efficient and cost-effective manner. Performing banking duties and overseeing the financial activities for Private Wealth clients.

Job Description

Key accountabilities

Accountability: To build customer relationships in the preferred market segments:

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (i.e. actioning leads from the Existing Client Management team) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To respond and execute on immediate client requests, ensuring you fully understand your clients’ needs.
• To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients by applying appropriate remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.

• Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
• To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.

Accountability: Protecting our assets through appropriate levels of risk and credit Assessment

• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of clients risk management through consistent application of the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Role/person specification

Preferred Education & Experience:

• B-degree in Commerce or equivalent NQF Level 7 qualification
•  OR
• FAIS Compliance
• 3-5 years' relevant Private or Wealth Banking experience

Knowledge and Skills:

• Building Customer Loyalty  
• Customer Relationship Management  
• Drive Sales Targets  
• Acquire Product Knowledge  
• Quality Orientation  
• Agile

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service:

• Respond efficiently, accurately and courteously to all customer service matters, complaints, requests

Support the development and maintenance of processes in Customer Services Centre:

• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes

Monitor and control risk associated with the Customer:

• Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements

Stakeholder Management:

• Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development:

• Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

This role is a trainee role intended to develop these skills:

• Provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Stakeholder Management:

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Customer service and retention action:

• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps.
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary.

Compliance and Risk Management:

• Reasons for the problems

Additional Requirements:

• 2 to 3 years working experience
• NQF 5 qualification
• RE5

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Achieve contracted service level agreements:

• By being available to cardholders, branches and merchants in order to serve as informational support.

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Resolve all complaints within agreed service level timeframes

Strict adherence to risk and compliance:

• Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.
• Strictly adhere to all risk and governance policies and procedures

Self-development:

• Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Identifying customer needs & managing customer flow (queues)
• Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs

Digital ambassador:

• Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so

Sales & Service:

• Consistently deliver exceptional sales & service & team goals

Compliance and Risk Management:

• Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Execute effective & efficient Software Asset Management practices and processes. This includes:
• Software Asset Management Commercial Management
• Software Asset Management License Management
• Software Asset Management Inventory Management
• Software Asset Management Compliance Management
• Software Asset Management Request and Provision

As a Software Asset Management Specialist in the Absa Software Asset Management team, you will manage software licenses from planning to retirement across a wide range of platforms, to reduce the total cost of ownership while maintaining agreed-upon service levels. You will evaluate the software licensing needs for the organization and actively track licenses to ensure legal and regulatory compliance.
An ideal Software Asset Management Specialist is a recognized expert in the Software Asset Management field with extensive experience optimally manage key software publishers across a wide range of platforms, able to solve tough problems, interpret complex environments, and consistently maintain a high level of accuracy. She/he has a track record of aligning design decisions to business strategy and objectives and of providing insights and direction to the business and product owners at the most senior levels. She/he has a passion for problem-solving and continual service improvement and can provide insights into actionable and sustainable solutions.

Job Description

• Utilise your software licensing expertise by tracking, ensuring compliance, cost savings, risk mitigation, key metrics reporting, administrative efficiency of software licenses, and overall efficiency of the Software Asset life cycle management (people, process and tools)
• Drive maximum value from our license agreements for Cloud, Server and End User Computing Software, while delivering a seamless experience for our users with daily and strategic management and control of the software portfolio to optimize the value, cost, and risk of software
• Manage, track, Update and Optimize the group’s software assets across all the platforms in scope, such as AWS, Azure, Windows, Unix, AIX, Linux, and other
• Manage and maintain Software Publishers and the corresponding data around it by ensuring complete, accurate, and current software and hardware asset inventory on the Flexera Software Asset Management toolset and ensuring it is aligned with the configuration management database (CMDB)
• Prepare the organization for or participate in a software audits with accurate ownership information to realize cost benefits, avoid unneeded software purchases, avoid penalties incurred from non-compliance and unused software licenses.
• Ensure that Software licenses are reconciled and compliance exceptions w.r.t. software usage and license agreements are reported and managed to ensure full compliance with terms and conditions of all software licensing documents and agreements
• Develop, implement and maintain a remediation plan for licenses out of compliance or unauthorized for use within the organization
• Engage with stakeholders and business owners as required as per the Software Asset Management framework, standard, policies, processes, and procedures
• Identify and execute cost-saving opportunities through software re-harvesting and license optimization, in conjunction with Product and Business owners
• Identify risks, savings opportunities for renewals, and license harvesting potential
• Manage and maintain the accuracy and health of the software and hardware inventory in Flexera and related software management tools
• Maintain and optimise Flexera Software Asset Management tools and infrastructure in use in the organisation
• Promote and enable automation and integration between platforms and systems to support a sustainable software asset management environment
• Ensure compliance, accuracy, completeness, and creating processes, metrics, and reporting to support license positions
• Identify, define, measure, report and improve key indicators for in-scope publisher/title(s)
• Create Software License Management and related Reports / Dashboards and drive automation
• Apply the group risk, governance, compliance, regulatory frameworks, and standards, including SAM policies, standards, processes, and risks
• Audit and monitor software asset management group and internal controls (governance)
• Provide inputs & reporting requirements or coordinate relevant processes for all internal/external risk, regulatory, compliance, and governance-related process for managed services provisioning across the estate
• Implement & maintain knowledge management & data management processes for the successful governance of software asset management activities
• Implement and maintain relevant, accurate & timely governance, risk, and compliance information
• Proactively and effectively (time and quality) collaborate and drive collaboration across teams where it makes sense (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area, etc.)
• Apply collaboration skills in business reviews and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
• Contribute to high-performance team environment and culture as a high performing member of a self-directed team aligned agile working environment
• Leverage coaching techniques in all team/service provider related activity to drive a higher quality ITAM service
• Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve ITAM service delivery
• Participate in peer reviews, problem-solving within and across the broader team
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Relevant Information Technology Bachelor`s Degrees and/or Diplomas
• CSAM / IAITAM or recognized related Software Asset Management Certification
• ITIL Certification and firm understanding and practice experience with ITIL best practices
• 5+ Years’ experience as a Software License Manager
• Solid experience with IT Service Management and Software Asset Management processes and platforms
• Solid experience with Technology infrastructure and platforms
• Solid experience using Flexera FlexNet Management Suite of products
• Experience with SCCM, JAMF, and ServiceNow tools and data
• Experience using procurement tools, such as SAP and Coupa
• Experience interpreting licensing terms and conditions
• Experience with the following Publishers: SAP, Microsoft, VMware, Adobe, Oracle, RedHat, IBM, Symantec, Veritas
• Experience with SaaS, Amazon, Google, Azure, and experience with other cloud technologies
• Experience with successful Software licensing audit defence from large technology vendors
• Ability to maintain a strong working relationship with leaders whose departments consume/deploy software titles
• Bring to the table some of the industry best practices in Software Governance, associated processes including Software requisition and fulfilment, procurement, asset management, systems automation, and general project management
• Be a strong team player, collaborate effectively with the SAM Technical Platform support and Operations team, to define, document and agree on SAM data requirements across the software lifecycle for automation and software license optimization
• Understand of IT components (infrastructure, software, PCs, Databases) and how they interact
• Understand hardware technology and configurations including cloud/virtualization technologies (VMware, AWS, Azure etc.)
• Mindset to continuously improve the SAM processes, reporting and metrics.
• Strong analytical and communication skills to prepare and present periodic accurate internal reporting around complete license position and related analysis for in-scope Software Publishers
• Ability to review and define processes and business requirements for automation and service improvements
• Ability to identify, define, measure, report and improve key indicators for in-scope publisher/title(s). Able to create executive Reports / Dashboards and automate
• Ability to manage and execute required processes and reporting for renewals, true-ups, certifications and audits by collaborating with various internal and external stakeholders as needed
• Ability to partner and collaborate with multiple key internal and external stakeholders, including Procurement, Legal, Finance, Sourcing, Vendor Management, IT Asset and Configuration Management, Product Owners (Software Owners), Architects, Administrators, Engineers, User Groups, Vendors/Resellers, to help collect, organize and obtain critical information required for the management of software assets
• Reporting skills, such as PowerBI, Cognos and Excel
• Flexera Certification / Training
• Cloud Technologies awareness, such as IaaS, PaaS, SaaS
• Azure and Amazon Web Services awareness
• Auditing Skills
• Data and MI incl Big Data
• Experience in a similar environment at specialist level
• Information Technology Other
• Agile ways of working
• Analytical Thinking - Advanced
• Application of IT systems and tools
• Audit Methodology
• Business Analysis
• Collaboration with others
• Compliance Advisory & Interpretation
• Data Management
• Emotional intelligence
• Interpersonal effectiveness
• IT Infrastructure & Assets
• IT Systems
• Contract Management Knowledge
• Results orientation
• Digital Affinity
• Effective Communication
• Asset Management (Worker Profiles)
• Business Analysis (Worker Profiles)
• Continual Service Improvement (CSI) (Job Details)
• Data Analysis (Worker Profiles)
• IT Asset Management (ITAM) (Worker Profiles)
• ITSM (Job Details)
• Service Delivery (Job Details)
• Service Improvement (Job Details)
• Software Asset Management (SAM) (Worker Profiles)
• Software License Management (Job Details)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide specialist advice and support within Corporate acquiring, manage a portfolio of mid-corporate clients driving payment acceptance.
• Accountable for portfolio performance in relation to key account management, and new business development

Job Description

Portfolio management :

• Take responsibility for the effective management of a corporate portfolio of clients within the payment acceptance environment, accountable to drive adoption of new payment products, and to support client needs in relation to payments.

Business Management:

• To provide specialist advice and support in assisting to manage and deliver on business initiatives

Ensure that timelines are met:

• Manage portfolio ensuring deadlines are met | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Short Term Insurance Personal Lines, with 2 years consecutive experience essential, RE5, minimum 150 Short Term Insurance FAIS credits (Recognized by FSCA). Operating within Hybrid ABSA Insurance Company Product model. To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Short Term Insurance Personal Lines, with 2 years consecutive experience essential, RE5, minimum 150 Short Term Insurance FAIS credits (Recognized by FSCA). Operating within Hybrid ABSA Insurance Company Product model. To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other Insurance products on offer. Offer financial advice to the customer and handle retentions.

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

Project Management:

• Monitors the progression of a project at every stage and ensure that the objectives of a project are meet

Quality Assurance:

• Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production

Ensure that timelines are met:

• Manage team in such a way that deadlines are met

Stakeholder management:

• Ensure that stakeholders are identified and engaged

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• This position will require deep configuration on a Specialist level within ServiceNow across all applications including Services Configuration, Case and Knowledge management, Portals, Mobile Application, Performance Analytics and Virtual Agent. Working alongside a Strategic Lead and other Configurators, ensuring optimal operation of the overall functional area. It will include but not be limited to complex testing, business process design, process implementation, analysis and maintenance in the light of best practice recommendations and creating insightful dashboards and reports.

Job Description

Key accountabilities

• Configure and support existing applications and add new functionality as necessary
• Ensures requirements are understood, developed, tested, and delivered to specification
• Coordinate test activities, including unit testing, system testing and user acceptance testing
• Plan ahead and deploy bi-annual feature releases
• Play a key role in design to implementation of feature releases and change requests
• Troubleshoot and resolve configuration issues, error identification and remediation
• Works with the Strategic Lead to develop release estimates
• Provide technical assistance to Tier1 teams, managing severity issues and setting prioritization for resolution
• Emphasis on providing an optimal user experience and thereby ensuring up to date features, deployments and initiatives for optimal platform usage
• Create advanced reports and dashboards including using performance analytics
• Ongoing input and recommendations for continuous improvement and evaluation of system functionality
• Maintain the stability and useability of the platform across production and non-production environments
• Platform upgrade execution
• Manage instance security: user/group access, administration, access control lists, etc
• Train and mentor developers
• Create functional and technical systems documentation
• Participate in process design workshops
• Determine and implement integration method(s) used, integration directionality and attributes
• Template Creation and Updates
• Configure Catalog Items and Record Producers

Education

• National Diplomas and Advanced Certificates: Computer and Information Science (Required)

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Job Summary

• Provide specialist support in the implementation and the development of operational planning and associated service delivery processes, methods and techniques.
• Provide specialist support in the implementation of tactical strategies and plans and execute programmes to drive the strategy.
• Analyze and review fraud incidents to elicit fraud modus and trends to enhance and improve customer experience, processes, and procedures.
• Analyse business processes, controls, systems and functionalities to progress and advance the Fraud Customer Journey.
• Guide business by gathering, interpreting, and using data points to develop actionable steps that will improve processes, services and optimize results.

Job Description

Key accountabilities

Accountability: Solutioning & Advisory

• Serve as subject matter expert across all fraud types and channels.
• Drive the execution of the Fraud Solutions Strategy in collaboration with Functional support and oversight.
• Assess business performance against Key Value Drivers and introduce business change to steer business towards strategic objective.
• Critically evaluate fraud modus operandi, customer complaints and Voice of Customer surveys to assess control weaknesses for enhanced service offering.
• Drive control enhancement intervention to improve fraud detection and preventions rates.
• Identify opportunities to improve fraud controls to mitigate fraud losses and negative customer experience.
• Continuously review the fraud recoveries value chain to enhance recovery rates for Customer and Bank.
• Continuously review the fraud Preventions & Investigations capacity to sustain high service performance with effective a Customer contact strategy.
• Provide analysis and recommendations to maintain adequate resource levels.
• Continuous design and configuration of inbound and outbound call flows to maintain maximum effectiveness for operational impact as well as customer and colleague experience.
• Manage and enhance customer contact strategies (through process and or tools) to improve fraud detection, preventions, and customer experience.
• Assess and improve the fraud execution tools to enhance operational execution and to reduce customer friction.
• Identify opportunities to eliminate workflow bottlenecks, to improve ‘Solve for Customer’ and Solve for Bank’ turnaround times.
• Assess business performance issues, identify opportunities, and provide feedback to Fraud Hubs.
• Propagate a culture of treating customers fairly (TCF) and adhere to TCF principles.

Accountability: Business Process & Service Enhancement

• Work with teams to develop a comprehensive understanding of the market, including customer needs, and competitor strategies, and identify opportunities to leverage this information through great customer experiences and enhanced business processes.
• Defining, designing and delivering solutions that drives Fraud Solutions Book of Work.
• Understand and help mitigate potential risks which the strategic projects and initiatives may pose to the organization and adopt ideas to minimize such exposure to risks.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs to close the gaps.
• Develop solutions that will enable Fraud Solutions team members to provide a sustainable, proficient and professional level of service to customers, additionally enhancing the employee experience.
• Develops solutions and redesigns processes to solve repetitive customer failures derived from various information points including root causes and insights that adversely affect customer experience.
• Design, develop and deliver through integrated teams, ongoing customer experience improvements as well as innovations which provide Absa with sources of significant differentiation and competitive advantage.
• Work collaboratively in a team and document functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress.

Accountability: Stakeholder Relationship Management

• Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences and effective change that drive customer intimacy and operational effectiveness, leveraging best practice.
• Build comprehensive networks and sound relationships with businesses across required areas within Absa.
• Engage with Hub Heads and the Fraud Solutions teams to effectively implement new strategies, improve existing strategies and deliver on the strategy.
• Develop and maintain effective relationships with supplier and internal business partners to ensure better support towards Fraud Solutions - strategies, customers, and colleagues.
• Develop and maintain effective relationships with key industry bodies and play an active role in industry related initiatives.
• Build working relationships with the respective internal and external stakeholders and keep them abreast of the fraud trends, root causes, customer experience and service performance.
• Design, develop and deliver through integrated teams ongoing improvements leading to enhanced customer experience, effective contact strategies and operational execution which provides Absa with sources of significant differentiation and competitive advantage.
• Assist in delivering projects which lead to the creation of an industry leading customer experience
• Guide and motivate and Frontline Fraud Solutions Colleagues during business change. 

Accountability: Risk and Control

• Ensure that processes, control requirements and risk management frameworks relating to projects is designed and maintained for Fraud Solutions.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
• Manage the successful integration of new systems by complying with Absa Bank policy, processes and standards.
• Ensure operational reporting, system enhancements, and execution of processes aligns with Bank requirements.

Role/person specification

Preferred Education

• Minimum Business degree (NQF Level 7 equivalence)
• Fraud qualification will be advantageous.

Preferred Experience

• 3-5 years banking/financial services experience.
• Banking product knowledge.
• Fraud experience (advantageous)

Knowledge and Skills

• Delivering results and meeting customer expectations
• Writing and reporting
• Working with people
• Customer measurement methodologies
• Problem solving and analysis
• Understanding of customer needs and expectations

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

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Job Summary

• To provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.

Job Description

Verifying Information:

• Check different types of information for accuracy and inconsistency

Business Analysis:

• To provide specialist business analysis to deliver on projects

Meeting deadlines:

• Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

Customer Service:

• Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
• Support the development and maintenance of processes in Customer Services Centre:
• Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve
• Client Servicing processes

Monitor and control risk associated with the Customer:

• Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements

Stakeholder Management:

• Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development:

• Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)