Officer: Customer Service (C&B) at Absa South Africa February, 2023

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- Officer: Customer Service (C&B) at Absa South Africa
Posted: Feb 22, 2023

Expires: Not specified

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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Officer: Customer Service (C&B)
- Job Type Full Time
- Qualification Matric
- Experience
- Location Gauteng
- City Pretoria
- Job Field Customer Care, Success and Service
Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.
Job Description
- Providing customer service and support: Answer inbound calls and respond to written queries timeously.
- Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
- Resolve all complaints within agreed service level timeframes
Strict adherence to risk and compliance:
- Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.
- Strictly adhere to all risk and governance policies and procedures
Self-development:
- Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Interested and qualified? Go to Absa South Africa on absa.wd3.myworkdayjobs.com to apply

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Officer: Customer Service (C&B) at Absa South Africa

Officer: Customer Service (C&B)

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Officer: Customer Service (C&B) at Absa South Africa

Officer: Customer Service (C&B)

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