Services Specialist - Customer Order and Fulfillment at GE Vernova

Job Description Summary

The Customer and Order Fulfilment Specialist manages parts from Inquiry to Remittance. Operationally lead the collaboration of a focused team of Steam, Generator, Boiler parts experts to provide wing to wing parts service for the Region (sales/CSL). The ITR Manager is the primary point of contact for the Region in ITO (Inquiry to Order) regarding parts quote management from inquiry to order including order conversion and OTR (Order to Remittance) issues relating to total Order Processing including cash collection activities. Meet day-to-day short-term objectives and resolve issues through immediate action or short-term planning to deliver parts on-time and compliant with specifications.

Job Description

Key Accountabilities/ Execution:

• Accountable for wing-to-wing order and quote cycle time. Full ownership of all Region related quote and order KPI (on-time delivery and cycle time) about parts
• Coordination with Global CoEs about quotes and orders. Order and quote prioritization to Global CoEs based on the inputs from Region
• Engage region about open quotes/orders
• Provide quote & order visibility to the region via using global Parts tracking tool
• Participate in Mission Based Cross functional teams with a clear Customer focus lead by Sales & CSL
• Leverage LTSA or initiate request to CoE and prepare full offer including T&C to customer; Create offer in PMx based on LTSA or inputs from CoE
• Making contacts with customer and give regular update about quote and part deliveries
• Fully support logistic and invoices process about comparing packing list vs custom invoice to understand gaps
• Drive localization with Sourcing
• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders and quotes to a minimum
• Strong ITR focus: Wing-to-wing Quotation (ITO) Tracking by working with Global COEs and Wing-to-wing Order Execution (OTR) from receiving PO to invoicing by working with Global COEs
• Risk mitigation between Global CoE and Region
• Initiate process improvement (quality-price-lead time)

Qualifications/Requirements:

• College or university degree in engineering or project management (or other relevant fields)
• Fluency in English
• Minimum 2-3 years experience in the energy industry or ITR process
• Demonstrated track record and able to initiate problem solving techniques
• Strong customer focus mind-set and project management skills

Desired Characteristics:

• Technical degree and familiarity with the Energy Industry
• Integrated Management Systems knowledge
• Prior experience in OTR or Parts business is preferred
• LEAN Principles experience is preferred
• Able to manage wing to wing projects in ITO and OTR
• Excellent communication skills to communicate with regional executives
• Self-motivated, and ability to handle multiple priorities
• Ability to perform in a matrix organization
• Self-starter, capable of working with minimum supervision, work out and apply new ways of resolution, responsive
• Understanding business and logistic processes and priorities