Servicing Administrator - Cape Town at Discovery Limited

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
• Handling of general admin queries

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• MS Office – Especially Excel Skills,
• Group Life /Risk Insurance experience- an advantage
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 -5 years’ experience within a Group Life Administration environment- an advantage