Servicing Owner: Investment Backed Lending (Lombard Lending) at Old Mutual South Africa

Job Description

• The Servicing Owner role maintains and implements the servicing processes and technical operations for the investment backed lending product range.
• An Investment backed loan is a term loan backed by a customer’s investment portfolio. 
• This role will be tasked with leading a team of technical product specialists in executing on the business unit’s service mandate. 

A significant amount of time with be spent on:

• Risk Management: Designing and executing the Loan to Value monitoring procedures and remediation steps if required.
• Customer (internal and external) Engagement in the loan application process.
• Designing, executing and overseeing operational processes to service the product range.
•  Managing a few internal resources while also liaising with a range of contractors and vendors.

Role description

• Significantly contribute to the development of the service strategy and CVP.
• Significantly contribute to the development of operational processes required to sell and maintain this product.
• Liaises with the stakeholders on secured lending matters
• Documents internal processes and issues internal process notes
• Personal Effectiveness    
• Delivers results through setting specific objectives, quality standards and timeframes, ensuring attainment of goals, diagnosis and interpretation of information.  
• Works at a team level, and is accountable for service delivery within a function/team. 

Product Development    and technical service management

• Defines, documents and presents ideas and concepts.
• Understands key financial drivers and metrics relating to secured lending and has the ability to make operational decisions based on these metrics.
• Integrates and develops LTV monitoring processes that align to the ultimate product CVP.
• Ensure the team are equipped to have margin call discussions with distribution and customers.
• Works independently to undertake market/competitor/ customer focused research and document/present findings.

Requirements:

• At least 2 years of relevant Secured Lending  or  asset management experience  in a relevant financial or risk role
• 3 year degree
• Ability to work without supervision
• Ability to communicate with stakeholders in other areas of the business
• Excel, Word

Negotiable

• Type of degree. E.g. Finance, Engineering, Accounting, Economics, Actuarial Science etc. 
• Working with securities based lending products will be advantageous.
• Working in a technical servicing role will be advantageous.