Settlement Manager at Fidelity Services Group

About the Job

Reporting to the – General Manager OPS Finance

• The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended too.

Minimum Requirements:

• Grade 12, Matric certificate or equivalent.
• Fluent in English and Afrikaans.
• Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
• Management/Supervisor experience
• Admin/Finance experience

Key Performance Areas:

• Day-to-Day management of settlement department and settlement staff
• Train and develop settlement staff
• Design and implement internal controls
• Participate in settlement system improvements
• Project management on settlement system changes
• Document changes to settlement department SOPs
• Testing of changes/ enhancements to the settlement systems
• Forecasting and funding of bank accounts
• Timeous and accurate settlement of client device and cash processing deposits
• Timeous and accurate settlement of internal settlements
• Internal reporting – Daily/ Monthly
• External reporting (to clients) – Daily/ Monthly
• Compilation of daily and monthly settlement related reconciliations
• Review daily settlement reconciliation
• Client settlement query management
• Escalate unresolved settlement queries according to company risk management SOPs
• Enforce company risk management SOPs
• Recovery of deposits incorrectly settled to clients
• Handing unsuccessful recoveries over for legal collections
• Proactive internal stakeholder management to improve customer experience

Other personality attributes:

• Assertiveness
• Strong analytical skills
• Accuracy and attention to detail
• Excellent problem-solving skills
• Must be able to work under pressure

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Teamwork