Job Vacancies at Fidelity Services Group

About the Job

Overall Purpose of the Job: 

• The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.

Minimum Qualifications and Experience:

• Grade 12
• Previous technical alarm experience – proven track record.
• PSIRA Registration – Grade C.
• Computer literate – Microsoft Office and Listener.
• Driver’s license (essential)
• Sober habits and candidate must be presentable.
• Good communication skills.

Main Duties and Responsibilities:

• Schedule inspections with clients and capture the inspection results when needed.
• Capture results and file all inspection results when needed.
• Do 8 inspections and complete all inspection documentation daily
• Generate inspection reports based on the inspection outcome.
• Collect photographic evidence on inspection failures
• Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
• Liaise with Dealer and In-house management regarding inspection results.
• Analyse and report trends found.
• Will be required to travel to other branches.
• Vehicle to be kept clean and tidy at all times
• Follow all relevant Standing Operating Procedures
• Ensure that the disciplinary code is adhered to at all times
• Assistance with any client problems or complaints
• Attend all required meetings and training sessions
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed times
• High standard of service must be upheld
• Ensure compliance of the Occupational Health and Safety Act
• Ensure that the FADT Vision and Mission are upheld at all times

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About the Job

• The aim of a Site Manager: Castle Gate is to ensure that the Site is managed in an efficient and professional way. The Site Manager will be reporting to the Branch Manager.
• Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

Qualification/Experience

• Minimum Grade 12 / Standard 10 or equivalent.
• Previous Supervisor/Junior management experience.
• PSIRA registered (Grade A )
• Firearm Competency for business purposes.
• At least 5 years’ experience in the security industry
• Working Knowledge of the Firearm Act and Firearm competency.

Job Requirements and Other Attributes

• Computer Literate (MS Office, advanced Excel, PowerPoint) will be an advantage
• Valid driver’s licence (Code 08/EB)
• Sound knowledge of FSS disciplinary procedures
• Clean Disciplinary record

Key Performance Areas

• Client liaison.
• Staff turnover.
• Administration experience.
• General (have expert knowledge about all facets pertaining to your position).
• Standard operating procedures.
• People management (general management and supervision of security staff to ensure that required performance is met at all times).

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About the Job

• A vacancy exists for an Operations Manager stationed at our Pretoria branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met.

Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required
   

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About the Job

Reporting to the – General Manager OPS Finance

• The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended too.

Minimum Requirements:

• Grade 12, Matric certificate or equivalent.
• Fluent in English and Afrikaans.
• Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
• Management/Supervisor experience
• Admin/Finance experience

Key Performance Areas:

• Day-to-Day management of settlement department and settlement staff
• Train and develop settlement staff
• Design and implement internal controls
• Participate in settlement system improvements
• Project management on settlement system changes
• Document changes to settlement department SOPs
• Testing of changes/ enhancements to the settlement systems
• Forecasting and funding of bank accounts
• Timeous and accurate settlement of client device and cash processing deposits
• Timeous and accurate settlement of internal settlements
• Internal reporting – Daily/ Monthly
• External reporting (to clients) – Daily/ Monthly
• Compilation of daily and monthly settlement related reconciliations
• Review daily settlement reconciliation
• Client settlement query management
• Escalate unresolved settlement queries according to company risk management SOPs
• Enforce company risk management SOPs
• Recovery of deposits incorrectly settled to clients
• Handing unsuccessful recoveries over for legal collections
• Proactive internal stakeholder management to improve customer experience

Other personality attributes:

• Assertiveness
• Strong analytical skills
• Accuracy and attention to detail
• Excellent problem-solving skills
• Must be able to work under pressure

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Teamwork

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About the Job

• The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the KeyAccounts Manager.
• The overall purpose of this position is to build and maintain relationships with the banking partners, clients and key personnel within the Cash Management Industry. This also entails cross-sell and up-sell to existing key strategic corporate clients.
• The ideal candidate is an individual with a proven track record of success in driving profitable business growth, reviews to ensure clients are satisfied with their products and services and are aware of changes within clients as well as unique product requirements per client requisite.
• CashMaster is one of the leading Cash automated device suppliers in SA.

Minimum Requirements:

• Matric/equivalent
• Barchelors Degree/ NQF Level 7
• 5 years’ experience in Key Accounts or Relationship Manager Role
• Strong overall and written communication skills
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Good analytical and problem-solving ability
• Technical understanding

Key Performance Areas: (Relationship Manager)

• Support the Operations Head of Department with all relationship queries to all corporate partners specifically in relation to the Cash Acceptance Devices
• Full understanding of contracts and SLAs
• Drive internal SLA requirements with Operations Managers, Helpdesk/Contact Centre Manager and Regional Managers nationally
• Facilitating the resolution of all client queries including financial, service and installation escalations
• Responsible for contract management, pricing management and tender submissions
• Align internally with: Operations, Production, Research & Development, Procurement, Warehousing and Finance to ensure client’s requirements are met and escalations are attended to timeously
• Responsible for creation and analysis of customer SLA reports
• Responsible for sales and support of products & services offered and developed
• Relationship management strategies; and delivery of customer service standards
• Provides high level experience and technical knowledge for customers and internal teams
• Work closely with Cash Solutions Senior Executives, Sales Leaders / Representatives and Corporate Account Managers to expand banking and direct client relationships
• Coordinate with banking partners to ensure product and service delivery are addressed in an effective manner
• Perform risk management requirements and leadership during audits and exams
• Efficiently manage department functions, personnel, risks and controls, and administrative processes
• Compile and present in-depth reports for Internal and external Manco and Exco Teams
• Manage department’s budget
• Line management

Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client
• Builds strong relationships with clients and external stakeholders
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexities
• Commitment to self-improvement and education
• Motivated and goal orientated personality
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to multi-task and prioritize work schedules
• Ability to work within a team environment

Skills

• Analytical
• Critical thinking
• Diplomacy
• Service orientation

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About the Job

• Reporting to: Fidelity Services Group - Head of Group Marketing and Communications

Minimum qualification and experience:

• B-degree in Communications – minimum criteria
• Minimum 6 years’ as a corporate Communications specialist
• Agency experience advantageous

Overall purpose of the job – communications:

• Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
• Craft, design and execute regional communications plans aligned to marketing for the respective regions
• The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
• Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
• Collaborate with the business on PR and marketing regional specific plans

Main duties:

• Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
• In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
• Ensure regular reporting on success of regional communications activities
• Ensure a consistent brand experience at all touchpoints
• Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
• Build on media relations
• Media monitoring
• Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
• Segment customer base to appropriately define target audiences for optimal relevance of communication
• Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
• Formulate communications policies that aid in representing the organisation to customers, stakeholders
• Manage, distribute and analyse customer satisfaction surveys
• Take on additional communication projects as required
• Compile relevant and accurate internal communications
• Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

Skills/Abilities

• Good written and oral communicator
• Ability to establish and maintain internal networks – organisational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone
• Project management

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About the Job

• The above position is vacant at CashMaster in Waltloo, reporting to the Logistics Manager Operations
• Installation and de-installation, Relocation of CashMaster Cubes, Safes and CIMA’s.
• Drilling Open of problematic safes
• Site Inspections
• Training of Clients on the Devices Installed

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Excellent technical, problem solving and analytical skills
• Strong written and oral communication skills

Key Performance Areas: (not totally inclusive)

• Preparing devices for installation when no installations booked
• Site Inspections
• Loading devices/unload devices
• Assisting on the actual installation/de-installation
• Training of Clients on Device usage
• All relevant functions to be performed/given to by Team leader.
• Solving of relevant technical /electronic failures
• Installation, Relocation and Removal of Cubes
• Drilling open of Problematic Safes on Site

Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation
• Pro Active Thinker and Problem Solving

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About the Job

Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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About the Job

Main purpose of job:

• Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results

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About the Job

Admin Duties

• Update the daily attendance register for the branch staff
• Prepare the data for the NPS perception surveys on a monthly basis throughout
• Check availability of all office supplies monthly and prepare orders as required throughout
• Load Warnings on Hr Manager
• Log IT calls where needed

Payroll Submissions

• Process all staff terminations on E-payroll immediately on the day of termination throughout
• Capture all Annual leave/absenteeism forms on E payroll daily to prevent a bottleneck or backlog at the payroll cut-off dates throughout
• Capture all PER forms as and when required, ensuring that all target dates are met
• Capture daily attendance of staff
• Place uniform orders
• Book training
• Check daily clockings of staff on back end
• Check timebook and fix queries
• Check simulated payslips and fix queries
• Update the crime tracker
• Maintain the branch filing system
• Call and communicate with clients daily
• Receptionist duties - Meet and greet walk-in clients

Receptionist:

• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence
• Receiving incoming faxes – giving through to the correct person
• Purchasing
• Ordering stationery from HO, i.e. contract book etc
• Stationery requisitions i.e. pens, paper etc locally
• General grocery requisitions i.e. coffee, tea, sugar and milk
• Any other purchases as requested from time to time:
  • Obtaining quotation from supplier
  • Creating/requesting requisition
  • Obtaining PO from Procurement (HO)
  • Placing order with the supplier
  • Combine supplier invoice and PO after receiving and checking the goods
  • Handing over to person receipting in the branch (Supervisor)

Filing:

• Preparing the individual file
• Placing the relevant documentation in the file
• File alphabetically according to the Debtor Code

Finance:

• Banking
• Daily banking
• Posting the banking on the Q-Drive

Other:

• Adhoc responsibilities

Sales:

• Receiving leads (phone calls/walk in clients)
• Completing paperwork regarding leads (manual method)
• Capturing leads on Listener (same day)
• Capturing leads on Rep/Consultant individual pages – Q-drive
• Capturing leads on Sales Managers page – Q-drive
• Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
• Drawing previous days leads from Listener / dividing between consultants and following normal lead process
• Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
• Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
• Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
• Tuesday and Friday mornings – update self-generated leads
• Assisting with Telesales

Client queries:

• Assisting walk-in clients with queries and liaising with HO (Sales)

Qualification & Experience

• Minimum Grade 12 (Matric)
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)