Administrator Lenasia at Fidelity Services Group

About the Job

Admin Duties

• Update the daily attendance register for the branch staff
• Prepare the data for the NPS perception surveys on a monthly basis throughout
• Check availability of all office supplies monthly and prepare orders as required throughout
• Load Warnings on Hr Manager
• Log IT calls where needed

Payroll Submissions

• Process all staff terminations on E-payroll immediately on the day of termination throughout
• Capture all Annual leave/absenteeism forms on E payroll daily to prevent a bottleneck or backlog at the payroll cut-off dates throughout
• Capture all PER forms as and when required, ensuring that all target dates are met
• Capture daily attendance of staff
• Place uniform orders
• Book training
• Check daily clockings of staff on back end
• Check timebook and fix queries
• Check simulated payslips and fix queries
• Update the crime tracker
• Maintain the branch filing system
• Call and communicate with clients daily
• Receptionist duties - Meet and greet walk-in clients

Receptionist:

• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence
• Receiving incoming faxes – giving through to the correct person
• Purchasing
• Ordering stationery from HO, i.e. contract book etc
• Stationery requisitions i.e. pens, paper etc locally
• General grocery requisitions i.e. coffee, tea, sugar and milk
• Any other purchases as requested from time to time:
  • Obtaining quotation from supplier
  • Creating/requesting requisition
  • Obtaining PO from Procurement (HO)
  • Placing order with the supplier
  • Combine supplier invoice and PO after receiving and checking the goods
  • Handing over to person receipting in the branch (Supervisor)

Filing:

• Preparing the individual file
• Placing the relevant documentation in the file
• File alphabetically according to the Debtor Code

Finance:

• Banking
• Daily banking
• Posting the banking on the Q-Drive

Other:

• Adhoc responsibilities

Sales:

• Receiving leads (phone calls/walk in clients)
• Completing paperwork regarding leads (manual method)
• Capturing leads on Listener (same day)
• Capturing leads on Rep/Consultant individual pages – Q-drive
• Capturing leads on Sales Managers page – Q-drive
• Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
• Drawing previous days leads from Listener / dividing between consultants and following normal lead process
• Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
• Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
• Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
• Tuesday and Friday mornings – update self-generated leads
• Assisting with Telesales

Client queries:

• Assisting walk-in clients with queries and liaising with HO (Sales)

Qualification & Experience

• Minimum Grade 12 (Matric)
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)