Site Manager / Contracts Manager - Durban at Thorburn Security Solutions (Pty) Ltd

Duties & Responsibilities    
You will be responsible for the following:

• Retain clients by delivering customer service in accordance with SLAs
• Conduct formal minuted monthly customer meetings, including corrective actions as a result of items raised.
• Conduct regular service audits and implement corrective actions where there are gaps
• Resolve customer queries speedily
• Maintain an open communication with clients in line with the escalation procedure Manage the Security Operations in accordance with site specification & PSIRA standards
• Reduce unplanned absenteeism to ensure maximum site coverage
• Control overtime that is caused by unplanned absenteeism
• Prevent claims against the Company through regular assessment of customer risks
• Ensure that all services provided are invoiced accurately and that paid for on time

Skills and Competencies    
Effective Organisation

• Analyse staff-turnover to ensure proper allocation of employees in line with contract/site requirements
• Effective management rosters and shift patterns in accordance with PRP
• Management of time & attendance (overtime, annual and sick leave) Supervision
• Provide for employee engagement platforms including parades attendance
• Conduct regular performance assessments and give corrective feedback on all subordinate employees
• Maintain discipline of employees in accordance with code of conduct and related legislation
• Deploy PSIRA registered officers at the sites
• Ensure that armed response under one’s supervision are certified in accordance with Regulation 21

Qualifications    

• Grade 12 or equivalent
• Driver’s License
• PSIRA Grade A
• Post Matric qualification is an added advantage