Site Manager - Parking (Western Cape) at Servest SA

Job Context    

• Servest Parking has a vacancy for a Site Manager to join the team. The Site Manager is responsible for overseeing the day-to-day operations of one or more parking facilities.
• The role ensures smooth site functioning, high levels of customer satisfaction, staff management, adherence to company policies, and achievement of financial and operational targets.  
• The position is based in the Western Cape area, reporting to the Operations Manager.  The successful individual must have the ability to lead and motivate people.

Minimum Requirements    

• Grade 12
• Business Management Qualification or Relevant  
• 3-5 years experience in a parking management, facilities management or operations supervision
• Experience managing a team and working with the public
• Familiarity with parking enforcement and local transport regulations is an advantage 
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Good understanding of parking systems and technology (eg ANPR, ticketing machines, payment kiosks)
• Good Computer Skills (Ms Word/Excel/Outlook)
• Excellent written and verbal communication skills (English)
• Professional individual who can provide and maintain high service and quality standards
• Driver’s license and own reliable vehicle
• Clear criminal record
• Ability to work efficiently and under pressure
• Must reside in the Western Cape area

Duties & Responsibilities    

• Oversee the daily operations of the parking sites to ensure efficiency and safety.
• Monitor entry/exit systems, payment machines, signage and lighting to ensure all infrastructure is operational.
• Implement and maintain operational procedures in line with company standards.
• Conduct performance reviews, provide coaching and ensure compliance with HR policies.
• Maintain appropriate staffing level to meet operational needs.
• Resolve customer complaints and inquiries in a timely and professional manner.
• Promote excellent customer service by training staff and setting high service standards.
• Monitor and act on customer feedback or incident reports.
• Ensure accurate daily reconciliation of cash, card, and digital payments.
• Monitor revenue performance and identify opportunities to increase occupancy and turnover.
• Implement strategies to reduce revenue leakage or fraudulent activities.
• Enforce site safety rules and ensure compliance with local regulations and company policies.
• Conduct regular safety audits and risk assessments.
• Maintain incident/accident records and take corrective actions as required.
• Maintain daily, weekly, and monthly operational reports.
• Liaise with head office and other departments (e.g., maintenance, IT) as needed.
• Track site KPIs, including occupancy rates, revenue per space, and customer satisfaction metrics.

Closing Date    

• 2025/10/29