Site Manager/Team Leader at Gilbarco Veeder Root

PURPOSE OF POSITION 

To ensure that the current SLA as per required on the mine contracts is met and service improvement. Direct contact with the client on a daily basis to ensure that Gilbarco AFS meets and exceeds client expectations with all aspects of the Gilbarco AFS systems installed at the site/mine.

KEY RESPONSIBILITIES

• Ensure Gilbarco AFS Health & Safety procedures and policy compliance
• Ensure MINE Health & Safety procedures and policy compliance
• Ensure Gilbarco AFS/MINE Service Level Agreement (SLA) compliance by means of monthly audits.
• Ensure Gilbarco AFS Standard Operating Procedures (SOP) compliance by means of monthly audits.
• Attend monthly meetings with client and Gilbarco AFS DDS personnel.
• Contractors Pack compliance and sign off Monthly
• Complete quality control inspections on installations and maintenance tasks as per relevant SOP’s
• Ensure that all problems and issues be communicated to the SDM or operations manager for immediate attention.
• Liaise with clients as to progress of installations and repairs currently busy with.
• Tasking of sub-ordinates on a daily and weekly basis to meet Objectives.
• Stock control and ordering for site/mine. Managemnet of VMI Team
• Monitoring of daily fuel and lube reports to ensure that all Gilbarco AFS systems are functioning within acceptable standards.
• Responsible for any function and or duty that is relevant to the specific mine rules and regulations that have been stipulated for sub-contractors.
• Responsible for financial performance and cost management in the service operations
• Manage van stock to ensure availability of minimum stock levels and ordering of replacement stock, and facilitate quarterly van stock takes.
• Keep AR at less than 10% of total book for the area of responsibility
• Keep Open deliveries at less than R20,000
• Management of improvement exercises like Kaizen, Daily management and PSP

DELEGATION OF AUTHORITY

As per DOA

POSITION RELATIONSHIPS

Internal 

• Company Leadership Team (all departments)
• DDS
• Engineering and Center of Excellence
• HR

External

• Oil companies 
• Sub-Contractors
• Customers

MEASURES OF PERFORMANCE (INDICATORS)

Leading

• Scheduling at 99% accuracy daily for all regions
• 100% Feedback/communication with team for engagement
• Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within 14 days, 100% employee participation in NM / PI reporting and achievement of HSSE targets
• Sustained use of Standard Work in area of responsibility 

Lagging -

• Take on vs Dispense - <0.5%
• Tank Capacity Exceeded - <0
• Meter Reconciliations - <0.5%
• Tank Levels – Customer specific SLA
• Fleet Exceptions - <0
• Financials – AR and OD Zero >60 days
• Best Team Wins – Development Plan, Succession Management, Performance Management
• Customer Service – 90% KPI Score Card as per agreement
• Repeat failures reduction to less than 3%

PERSONAL QUALIFICATIONS & EXPERIENCE 

Education/achievements

• Technical qualification (NQF6) Post graduate qualification (Engineering)

Experience/Knowledge

• Minimum 5 years’ FMS industry experience at management level
• Focus on service solutions, strong people-management experience, including the management of shift workers
• Understanding of the demands of the mining industry from an operational and health & safety perspective.
• 3 year’s relevant industry related experience in technical field.
• Computer Literacy (Advanced Excel skills, Project management)
• Strong written and verbal skills in English

Specific Skills

• Managerial 
• Communication (Written and Verbal)
• High level Computer in Excel & PowerPoint
• Quality Control
• HSSE functions (mine related)
• Good Planning
• Customer Service Orientation
• Basic HR Functions

Potential Skills

Has to be agile to work in various departments

• Operations
• Engineering
• Tactical in Nature

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Competency Descriptors

Customer Obsessed

• Positively copes with change; applies knowledge and skills effectively in new environments to deliver value to the customers.
• Must be obsessed with customer service and service delivery

Build extraordinary Teams

• Is able to build teams in shift work environment

Courageous

• Behaves in ways that are aligned with the Fortive Standards of Conduct.
• Demonstrates personal integrity and is trusted by others.
• Is a good listener; genuinely interested in common solutions and settling disputes equitably; is viewed as someone with great character.

Deliver results

• Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact.
• Organizes and prioritizes to drive results.
• Does not let perfect get in the way of better.

Innovative for Impact

• Thinks outside the box and advances innovation.
• Willing to stand alone to champion a new idea. 
• Demonstrates sound judgment with ideas that involve risk.
• Listens to new ideas even if he / she disagrees with them.
• Ability to influence and position new ideas, initiatives and innovations.

Lead with VBS

• Gathers data from multiple sources, applying judgement and criteria to evaluate the integrity & validity of the data
• Applies Fortive Business Systems (FBS) tools to explore and confirm root causes to problems
• Organises multiple data elements into a compelling and meaningful story to drive decision