Skills Development Facilitator at FutureSoft

Job Summary 

• User and Admin training, handholding during go – live
• Booking of training at Clients as well as in-house
• Responsibly of updating the Manuals, orders and stock control
• Issuing of Certificates
• Interaction with FutureSoft Clients on all Levels , training , advise , general inquires and feedback to business and contact sessions.
• Ability to do comprehensive QA testing and formulate training material for end user
• Test material for grading purposes.
• Transfer of knowledge into other departments in order to share project information
• High standard of professionalism and integrity
• Strong work ethic
• Respecting the company’s work ethic’s and the employees around you , always project a positive attitude to fellow employees and clients.
• Traveling locally and internationally
• Being on time

Required skills and abilities:

• Knowledge of Debt collection industry
• Previous/Current software training skills a MUST.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software