Smart Service Consultant - Life at Discovery Limited

Discovery Life Smart Service Consultant

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life
Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

• Call Cent duties within an Outbound Call Centre Environment


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The successful applicant will be responsible for but not limited to the following broad job functions:

• Timely scheduling of appointments with clients and nurses for completion of medicals to finlaize underwriting process.
• Dealing with e-mail queries, and telephonic queries - Telephone calls, Maintaining SLA's.
• Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals in order to provide quality customer service.

Competencies And Skills

• Strong customer service-focus
• Strong verbal and written communication skills with an ability to influence effectively
• Analytical and attention to detail
• Resourceful problem solver
• Interpersonally agile with excellent relationship building skills
• Systematic and organised with an ability to plan and prioritise effectively
• Flexible, with an ability to work under pressure and adapt to change
• Good team player
• Results and deadline-driven
• Quick learner

Essential
Education and Experience

• Matric
• 1-2 years Call Centre experience
• Computer Literacy: MS Excel, Outlook and Word

Advantageous

• 1-2 years Insurance Industry experience
• 1-2 years experience in an Admin Role
• Previous exposure to Discovery in house systems e.g. SAM & Paradigm

Technical Skills and Knowledge
Essential

• Microsoft Office Proficiency - Intermediate Level
• Excellent Interpersonal Skills.