Snr Specialist: Delivery Compliance Mngt at Telkom

Core Description

Serve as the lead in facilitating the identification, definition, and delivery of IT infrastructure and IT business services for existing and new business lines and locations. In this highly visible role, you will lead a cross functional team consisting of business stakeholders and IT staff (IT Infrastructure, Service Desk, Information Security, and IT Business Administration) using a mix of traditional project management disciplines and Agile, Scrum-based practices. You will be responsible for assisting in owning, guiding technology relationships and day to day operations supporting a dynamic and growing organization. You will ensure adherence to contractual obligations, conform to IT governance standards, identify potential risks, and develop mitigation plans. This role requires understanding the end-to-end technology service catalog, standard IT Service Management frameworks, and IT operations. The ideal candidate will leverage their skills to become a trusted partner, consultant and technology generalist for the internal business units we support. The individual will actively contribute to the success of the overall IT Service Delivery program and provide tactical/operational direction and demand management to enable alignment of business needs with IT capabilities.

Job Responsibilities

• Aligning the IT priorities with the business plans
• Escalation point for business stakeholders in case of IT service issues
• Lead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with IT Business Management, Operations, and Business Solutions
• Regularly collecting feedback on satisfaction with key IT services
• Acting as an advisor to the business stakeholders
• Communication and alignment with business stakeholders on IT compliance and governance activities
• Manage the overall planning, direction, coordination, execution, control and completion of IT Service Delivery needs
• Provide proactive and assertive leadership for IT Service Delivery needs Collaborate with IT leadership to assemble and manage project resources
• Provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updates
• Provide delivery management oversight for IT Operations and support teams responsible for IT technologies and functions
• Responsible for the oversight of the technical components of the Managed Service relationship with application vendors
• Define, implement improvements and meet SLAs
• Primary point of contact for business stakeholders regarding overall and day-to-day service delivery
• Ensures that implementation and ongoing services are delivered on time and meet business requirements by maintaining control over project schedule, risks, scope of work and budget
• Builds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfaction
• Ensures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and support
• Promotes the IT organization's capabilities and works to strengthen the business value of the IT organization
• Develop and drive a strategic vision and continuous improvement roadmap that optimizes architecture and system performance consistent with the strategy of the business
• Oversee the creation of deliverables including architecture and technical design
• Collaborate with IT leadership on Sprint planning.
• Assist IT leadership with developing long-term technology roadmap, resource plans, and budgets.
• Provide leadership and guidance including coaching, mentoring and evaluation with the end goal being optimum performance levels. Onboard, coach and develop the team, creating a culture of innovation, collaboration and continual improvement. Complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Competencies

• Managing Risk
• Acting Decisively
• Testing and Troubleshooting
• Sharing Information

Core Competencies

Core Functional Knowledge/ Skills

Ability to manage multiple concurrent projects, activities and tasks under time constraints; Ability to interface with executives and stakeholders regarding issues of project scope and status; Ability to facilitate productive meetings and drive outcomes; Strong problem solving and influencing skills; Ability to solve problems, determine appropriate actions and complete projects with minimal direction Knowledgeable of IT project management, tracking, reporting, and risk/issue mitigation; Excellent leadership, communication and organization skills with a results-oriented mindset; Strategic planning discipline, with experience building and communicating business cases for technology change; Demonstrated ability to build strong relationships with both business and IT stakeholders and leaders, as well as related IT project and operations teams; Knowledge of varying architecture methodologies, with demonstrated ability to select and apply the appropriate method to the problem at-hand. Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new/emerging technologies; Excellent communication skills with ability to communicate effectively at all levels of the organization; Ability to assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic; Strong analytical problem-solving ability; Self-starter with the ability to work independently or as part of a project team

Competencies (Behaviour)

• Proficient in building/launching new physical data centers with a focus on structured cabling design and implementation; Proficient in developing operational metrics to drive efficiencies; driving a culture of continual improvement; Proficient in representing your team/technical area to senior management; Proficient in contributing to the definition and implementation of automation opportunities within and deployment/ build environment

Education

• NQF 7: 3 year Degree in Information Technology

Experience

• 7 Years relevant experience, of which at least 2 years on management level