Social Media Community Coordinator at Mr Price Group

Job Description

• Mr Price is searching for an individual who is passionate about fashion and people, to become our new Social Media Community Coordinator. This person will be reporting into our Social Media Manager and will focus on customer service through a variety of communication channels.

the key responsibilities:

• Replying to customers timeously and handling customer queries through social media, email and telephonically.
• Maintain Mr Price tone and brand voice through responses on all social media platforms.
• Monitor, obtain, collate, and analyse customer feedback through social media, store feedback and internal platforms to feedback trends and opportunities to relevant parties  to formulate action plans.
• Assist social media manager in collating reports on specific topics and identify insights garnered through social platforms.
• Evaluate the severity of queries on social and escalate to the social media manager when necessary.

what are the minimum requirements?

• Marketing related qualification
• 2 years’ experience in a similar role
• Strong copywriting and communication skills
• Computer and presentation literacy
• Understanding of social media, trends and fashion savvy
• Attention to detail
• An understanding of the Mr Price Brand