Soft Services Manager at Bidvest Prestige

ROLE PURPOSE

• Strong task management, working knowledge and aptitude with equipment, strong communication and presentation skills, understanding of laws, regulations, and codes pertaining to facility infrastructure

MAIN OUTPUTS

• Responsible for driving integrated services and strategy for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective soft service systems in accordance with Client needs
• Conduct audits services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Manage back-to-back SLA agreements with suppliers and contractors
• Monitor performance and effect corrective action on any deviations to the SLA
• Demonstrate and instill effective adherence to processes
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts with colleagues

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• National Diploma/Degree: Property Management, Project Management, Operations Management, or related formal qualification
• Advantageous: being a member of South African Facilities Management Association (SAFMA)
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 6yrs relevant experience in Services Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Communication
• Management Skills
• Trustworthy
• Persuasive and Patient
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication