Soft Services Manager at Tsebo Solution

• The Soft Services Manager is responsible for managing and coordinating all soft services on site to ensure high-quality, compliant service delivery in line with PPP requirements, Service Level Agreements (SLAs), ISO standards, and Tsebo policies.

Duties & Responsibilities    

• Manage and monitor soft service contractors to ensure SLA compliance
• Conduct regular site inspections and address non-conformances
• Oversee asset, furniture, fittings and equipment (FF&E) management
• Coordinate PPMs, work orders, and service requests with the Helpdesk
• Ensure compliance with health, safety, quality, environmental and ISO standards
• Support budget control and compile monthly service performance reports
• Ensure compliance with PPP contractual requirements

Skills and Competencies    

• Understanding of PPP agreements and SLAs
• Working knowledge of ISO 9001, 14001 and 45001
• Strong organisational, communication and reporting skills
• Customer-focused and detail-oriented

Qualifications    

• Grade 12
• Relevant tertiary qualification in Facilities or Property Management
• 2–3 years’ experience in a facilities or soft services management role
• Proven contractor management experience
• Computer literacy (MS Word, Excel, Outlook, PowerPoint, SharePoint)

Deadline:9th April,2026