Software Product Manager at Best Fit Human Resources

A company in the Software Development industry is on the lookout for a new Product Manager to join their team. The company is based in Rosebank, Johannesburg, with branches in the UK & US.

The position reports directly to the Head of Product and will work alongside employees in the following roles on a daily basis:

• Engineers
• UI Designers
• Customer Success Agents
• Fellow product managers

Objectives of the role (non-exhaustive):

• Performing customer discovery/user research (in person and remotely) to explore pain points and test proposed solutions.
• Performing research on industry trends, opportunities and solutions. This often includes seeking out and engaging with industry/domain experts.
• Collaborating with UI designers to create solutions that address specific problems or opportunities. This collaboration would be through the process of white-boarding and wire framing.
• Decomposition of a proposed solution into work-packages with clear outcomes that can be understood by a technical reader, most often: an engineer. This decomposition will need to be performed in collaboration with an engineering lead/manager.
• Daily collaboration with engineers during development.
• Communicating with sales & marketing personnel regarding the functionality of the product manager’s solutions.

Skills

• Deep technical understanding of software and technology (a background in engineering/software development is a huge advantage)
• Superlative communication skills, both written and verbal
• Highly personable with the ability to:
• Actively listen and empathis
• Manage conflict
• Engender trust
• Very strong problem solving skills

Experience

3+ year’s experience with the following:

• Working in high-pressure environments
• Collaborating closely with designers and engineers to produce viable, thought-through technical solutions
• Experience with wire-framing highly preferable
• Performing in-person customer interviews
• Facilitating workshops with designers, engineers and non-technical participants that produce clear outcomes