Solar Installation Manager - Inverters, South Africa at Sun King (Formerly Greenlight Planet)

About the Role:

• Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our inverter installation teams across South Africa. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.

What you will be expected to do:
Team Managing & Field Force Management:

• Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
• Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
• Foster a culture of safety, quality, accountability, and continuous improvement.

Installation Operations & Project Management:

• Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
• Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
• Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.

Quality Assurance & Safety Compliance:

• Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
• Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
• Maintain detailed records of installations, inspections, and compliance certifications.

Customer Satisfaction & Service Excellence:

• Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
• Address customer escalations related to installation quality or timelines promptly and effectively.
• Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.

Operational Efficiency & Performance Metrics:

• Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
• Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
• Prepare and present regular performance reports to senior management.

Technical Training & Development:

• Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
• Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.

You might be a strong candidate if you have:

• A diploma, Bachelor’s Degree or equivalent in engineering, or other relevant disciplines.
• A minimum of 5 years experience in after-sales services team in the electronic consumer goods/inverter industry.
• A valid 3 phase wireman license.
• Hands on experience on solar inverter systems, installation, troubleshooting and maintenance processes.
• Good verbal and written communication skills with the ability to pass information and to different audiences in order to get results.
• Critical thinking skills and a passion for resolving customer queries.
• Driven by the social mission to provide energy to consumers and employment to rural communities.