Vista Entertainment Solutions is the world leader in cinema management software with installations in cinemas in 63 countries across all continents and an estimated 37% global market share in the large cinema circuit market. The Vista software product line comprises over 20 integrated and scalable modules that cover cinema operations across three areas; cine...
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Our Senior Solution Specialist's execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements
They also act as the client facing team for our rapidly increasing platform projects around the world.
They ensure the delivery of great outcomes for our clients and help to generate exceptional client experiences while migrating our clients to our platform offerings.
About the role
Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,
Effectively train Vista clients both remotely and in person
Consult with clients on best practices, helping them realize the full potential of the Vista software
Take ownership of project tasks, delivering through to completion
Build strong relationships with clients and team members
Perform cross-regional and cross-departmental tasks and initiatives
The vast majority of work will be completed during standard business hours however, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
Travel domestically and internationally may be required
Requirements
About you
Experience with Vista Group software would be highly beneficial
Proven experience dealing with medium to large client projects, creating exceptional client experiences and great outcomes
Proven experience taking proactive measures to prevent software issues
Experience in a software application support, deployment, and consultancy
Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
Commitment to excellent customer service and dedication to creating great outcomes and working relationships
Project management and governance experience would be highly beneficial
Consistently achieves business goals and metrics successfully, promptly, and accurately
Some prior experience, or exposure to, team leadership or mentoring
Specific knowledge of cinema operations would be particularly useful
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