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  • Posted: Sep 30, 2024
    Deadline: Not specified
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  • SYSPRO is a global leader in providing Enterprise Resource Planning Solutions. We’re not just another ERP Vendor - we are The ERP Partner that simplifies your success! Your partnership with SYSPRO ERP ensures continued success from the discovery phase right throughout the implementation, training and on-going support of your system. Why choose SYSPRO as y...
    Read more about this company

     

    Solutions Consultant - Technical and Infrastructure

    Key Responsibilities

    • The Solution Consultant assists the customer to ensure business relevant solutions are implemented and maintained and assists SYSPRO to achieve ALF retention and growth.  
    • Provide support and or technical assistance related to the SYSPRO product.
    • Facilitate proof of concept and functional specification documentation.
    • Prepare quotations. 
    • Troubleshoot and resolve technical issues related to SYSPRO, including server and SQL issues.
    • Monitor server resources and ensure optimal performance. 
    • Communicate effectively with clients to understand their issues and provide timely solutions.
    • Work closely with other IT team members and departments to resolve complex issues.
    • Participate in team meetings and contribute to continuous improvement initiatives.
    • Create and maintain technical documentation for troubleshooting procedures and system configurations.
    • Prepare reports on Technical Assessments and provide feedback to customers.
    • Analyze and identify the root cause of issues, recommending and implementing solutions.
    • Stay updated with the latest SYSPRO updates and industry trends to provide proactive support. 

    Skills, Knowledge and Expertise

    Qualifications and Experience

    • Senior certificate or NQF 4 equivalent.
    • B.Com IT or equivalent IT Qualification
    • PPIM will be advantageous.
    • 1-2 years SYSPRO experience
    • SYSPRO LearnIT Qualifications advantageous
    • SYSPRO Certifications advantageous
    • BI and or SYSPRO Embedded Analytics experience advantageous 

    Skills Required

    • Strong channel Industry knowledge
    • Strong influential ability
    • Strong business development abilities
    • Project management
    • Excellent communication skills
    • Microsoft Operating Systems 
    • Microsoft SQL Server Management
    • SYSPRO ERP Knowledge
    • System Administration and Integration
    • System Analysis and Troubleshooting
    • Documentation and Reporting
    • Communication and Collaboration
    • Project Management

    Knowledge

    • Minimum 2 years’ business process experience. 
    • Minimum 2 years’ SYSPRO product experience. 

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to SYSPRO Corporate on careers.syspro.com to apply

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