As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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The Spa Manager oversees the daily operations of a spa facility, ensuring an exceptional guest experience, efficient staff management, and adherence to health and safety regulations. This role includes managing spa services, coordinating with therapists and aestheticians, overseeing inventory and supplies, handling customer service concerns, and driving business growth through marketing and sales strategies.
Minimum Requirements:
Matric
2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
Minimum of 3 years’ experience as a Spa Manager in a reputable Spa
Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wraps.
Flexible and strong upselling skills
Hands-on Problem-Solving approach and the ability to remain calm under pressure
Customer service driven with outstanding communication and active listening skills
Friendly, courteous and service-orientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail and knowledge of spa services, treatments, and industry trends
Presentable/Professional appearance and well spoken
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