Spa Service Expert_SA (Spa Receptionist) at Marriott International

POSITION SUMMARY

• Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences offer the promise of treatments that are both unique and luxurious creating the perfect symmetry of luxury and well-being. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.

Function

• Join our amazing team and create and deliver unforgettable and memorable Spa experiences. We are recruiting for Professional, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Spa Management, the successful candidates will be required manage the front desk / reception area. Upsell and offer guests a wide range of Beauty, Body, Skin Therapy and treatments, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
• At least 2 years` experience in a frontline similar role i.e Receptionist within a hospitality environment 
• Professional telephone, communication and email etiquette 
• People centric with a strong focus on the Guest experience 
• Well-groomed appearance as per company standards 
• Professional Disposition
• Strong planning and administrative and organizing skills
• Proficient in MS Office (Word, Excel, Outlook)
• Working knowledge of Spa booking systems advantageous
• Problem solving, decision making and conflict resolutions skills
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
• Enclose a latest photo of yourself

Key Responsibilities

• Adherence to health and safety as well as COVID protocols within the work environment and at work stations 
• Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
• Adherence to Spa opening and closing procedures 
• Ensure the front desk environment is kept neat and tidy at all times
• Oversee arrival and departure of guests, and access control
• Ensure that the standards of service excellence and guest satisfaction are maintained.
• Maintain a float and make a deposit and accurate report of receipts daily
• Control of cash and daily reconciliations 
• Effectively maintain the booking system
• Assist with Stock checks as and when required
• Report professional stock par levels timeously
• Manage stock levels and administer utilization thereof 
• Liaison with housekeeping team with regards to Spa amenities as required
• Initiate and place amenities orders as and when required
• Complete required administrative tasks
• Assist with efficient booking/upselling 
• Maintain a neat, clean and well-groomed appearance as per company standards
• Maintain strict hygiene standards as set out by management
• Ensure workstations are kept neat and tidy before and after treatments 
• Perform other duties as and when required