Spa Supervisor at Fairmont Hotels & Resorts

Scope of Position:

• The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms, relaxation areas, steam, sauna, and locker rooms. State of the art health club facilities that include a fitness center and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction. 

Qualifications

Responsibilities:

• Demonstrates the Fairmont’s Service Plus Standards in all interactions.
• Welcomes and assists guests’ according to FHR and Fairmont Spa Brand Standards
• Is an ambassador of Fairmont by providing memorable guest experiences.
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Conducts selection interviews for new hires.
• Works with the spa manager in the formulation of plans for projects and other areas
• Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations
• Provides hands on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.
• Maintains knowledge of all spa services, products, experiences and fitness facilities
• Maintains the inventory of supplies for the administration of the spa facility.
• Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly.
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.
• Conducts department performance appraisals in a timely manner.
• Ensures colleagues adheres to all hotel & spa service & brand standards.
• Follows Occupational Health and Safety regulations.
• Reports suspicious people, behavior, and vehicles to Hotels Security
• Ensures adherence to Fairmont’s Code of Ethics

Qualifications:

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in English language (verbal and written) with a second or third language as an asset.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Able to type 25 words per minute.
• Minimum of two-year leadership experience in spa industry, preferably previous Fairmont Spa experience
• Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset.
• Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended.