Spa Therapist at One&Only Resorts

Skills, Qualifications and Requirements

• Certified Beauty Therapy Diploma/Certificate, with a minimum of 1 year of formal Beauty Therapy training from a recognised institution.
• Minimum 2 years’ relevant experience as a Beauty Therapist, preferably within a luxury hotel, resort, day spa or high-end wellness environment.
• Recognised qualifications in relevant beauty and spa treatments, including facials, body treatments, massage, waxing and other applicable treatments.
• Previous experience working with a professional skincare or spa brand is advantageous, with ESPA experience or training being highly beneficial.
• Sound knowledge of professional skincare products, treatment protocols, contraindications and appropriate aftercare recommendations.
• Ability to conduct thorough client consultations, identify client needs and tailor treatments according to individual requirements.
• Excellent understanding and application of health, safety, hygiene and sterilisation standards within a professional spa environment.
• Strong knowledge of luxury guest service standards, with the ability to consistently deliver a personalised and professional five-star experience.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Confident in recommending appropriate treatments, products and packages, with a genuine interest in achieving retail and treatment sales targets.
• Ability to identify opportunities for upselling, cross-selling and repeat business while maintaining a genuine, guest-focused approach.
• Professional appearance, excellent grooming standards and a consistently polished presentation in line with luxury hotel and spa requirements.
• Strong attention to detail, organisation and time-management skills, with the ability to manage treatment schedules effectively and maintain treatment rooms to the required standards.
• Ability to work independently while also contributing positively as part of a multidisciplinary spa team.
• Flexible and willing to work shifts, weekends, public holidays and peak operational periods as required by the business.
• Must demonstrate a professional attitude, reliability, punctuality and a genuine passion for the beauty, wellness and hospitality industry.
• Commitment to ongoing learning and development, including attending brand, product, treatment and operational training as required.
• ESPA product knowledge and/or formal ESPA training will be considered an advantage.
• Knowledge of working within a Forbes Five-Star or other luxury hospitality environment would be advantageous