Spa Therapist at Radisson Hotel Group

Description
Can you be our guests’ superhero? Can you support our members and guests ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation   creating memorable moments for our guests.

As Spa Therapist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Spa Therapist:

•  Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels
•  Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
•  Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
•  Monitor and adhere to all aspects of the Spa's operations
•  Actively promote Spa treatments, programs and promotions and all discounts available.
•  Builds and maintains effective working relationships whilst promoting the company culture and values.
•  Provide accurate, appropriate and immediate responses to all requests by guests
•  Maintain a positive attitude and contribute towards a quality work environment. 
•  Handle guests' questions and concerns professionally and courteously.
•  Possess the ability to work without supervision
•  Work to specific treatment protocols at all time avoiding error in treatment
•  Adhere to all treatment protocols at all timing avoiding error in treatment 
•  Have complete knowledge and understanding of all services and homecare offered
•  Uphold standards of hygiene and sanitation as per health and safety regulations
•  Maintain treatment rooms at all times with regards to professional setup, hygiene and standards, and Spa room setup 

Requirements of the Spa Therapist:

•  Diploma in Beauty Therapy
•  Experience in a 5 star Spa but not essential 
•  Hands on approach with a can do work style
•  Commitment to delivering exceptional guest service with a passion for the hospitality industry
•  Ability to find creative solutions taking ownership for duties and tasks assigned
•  Personal integrity, with the ability to work in an environment that demands excellence
•  Experience of working with IT systems on various platforms
•  Strong communication skills