Current Vacancies at Radisson Hotel Group

Description
Can you be our guests’ superhero? Can you support our members and guests ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation   creating memorable moments for our guests.

As Spa Therapist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Spa Therapist:

•  Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels
•  Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
•  Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
•  Monitor and adhere to all aspects of the Spa's operations
•  Actively promote Spa treatments, programs and promotions and all discounts available.
•  Builds and maintains effective working relationships whilst promoting the company culture and values.
•  Provide accurate, appropriate and immediate responses to all requests by guests
•  Maintain a positive attitude and contribute towards a quality work environment. 
•  Handle guests' questions and concerns professionally and courteously.
•  Possess the ability to work without supervision
•  Work to specific treatment protocols at all time avoiding error in treatment
•  Adhere to all treatment protocols at all timing avoiding error in treatment 
•  Have complete knowledge and understanding of all services and homecare offered
•  Uphold standards of hygiene and sanitation as per health and safety regulations
•  Maintain treatment rooms at all times with regards to professional setup, hygiene and standards, and Spa room setup 

Requirements of the Spa Therapist:

•  Diploma in Beauty Therapy
•  Experience in a 5 star Spa but not essential 
•  Hands on approach with a can do work style
•  Commitment to delivering exceptional guest service with a passion for the hospitality industry
•  Ability to find creative solutions taking ownership for duties and tasks assigned
•  Personal integrity, with the ability to work in an environment that demands excellence
•  Experience of working with IT systems on various platforms
•  Strong communication skills

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Description

• Support the Country Director of Sales and Key Account Directors in client related administrative tasks including appointment setting and follow up.
• Support in creating ad hoc presentations, client communications and sales material/collateral.

Support in setting up and follow up on events:

• Site inspections
• Dinners
• Larger events
• Year End Functions etc
• Support the Sales cluster with the administration for salesforce.com, Lanyon and Sales Presenter.
• Ensure a successful CCF process.
• Assist Key Account Directors with mapping of new business opportunities and with statistical tasks. 

Maximizes Hotel Revenue

•  Achieved budgeted goals by executing sales activities within the assigned market segment.
•  Assists in the development of annual sales targets.
•  Assist the Sales Executives and Country Director of Sales with monthly reporting.
•  Ensures own function operates within cost parameters.
•  Maintains effective correspondence between clients, Hotels etc.
•  Meets budgeted sales and profit margins for group business by soliciting, selling and confirming business as required.
•  Develops data and recommends programs to meet client’s needs.
•  Prepares proposals with the Sales Executives and Country Director of Sales to maximize profit.
•  Use sales calls to solicit existing and new clients.
•  Coordinates activities related to business on the books with Hotels within the Country.
•  Ensures maximum occupancies by performing follow up contact with Hotels within the Country.
•  Increases sales volumes and profitability by assisting in developing and executing projects for assigned market segments.

Sales Strategy and Delivery

•  Conducts regular meetings with the Key Account Directors and Country Director of Sales to set objectives and to ensure that action plans are in place for the Country or designated area/market segment.
•  Assist Key Account Directors in identifying new business opportunities or strategies and shares with the Country Director of Sales.
•  Assist Key Account Directors to achieve overall Sales targets for specific market segments.
•  Assist Key Account Directors to implement strategies to facilitate market penetration for increased national and international production to meet increasing demands reflecting in the change and growth of the Company.
•  Conducts client inspections to secure business or confirm new business.
•  Assists Key Account Directors to increase sales volumes and profitability by formulating and executing projects for all market segments for the Country.
•  Reviews market analysis to determine client needs, occupancy potential, desired and competitive rates etc.
•  Drive and maintain overall sales to gain new business development opportunities and monitor completion of pro-active sales activities and projects.

Role & Responsibilities

•  Drive MICE revenue and market share growth for the Country Hotels through maximizing existing and new clients.
•  Assisting the Key Account Director – MICE as required.
•  Assisting Hotels with MICE enquiries and ensuring and maintaining a quick turnaround.
•  Inspire clients with ideas for venues.
•  Promote Loyalty Program for Planners to relevant clients.
•  Attends all meeting in the absence or upon request of the Country Director of Sales or Key Account Directors.
• Attends Radisson Sales Blitz’s and/or trade shows in key market cities to develop new business and to contact established clients in these cities.

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Description

• Do you enjoy fixing things and having it work as it should? Are you a master multitasker, a fixer, a maker, a doer with the tools to motivate your team and the skill to keep our hotels’ looking top notch? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!
• The role is far more than just changing a light bulb, in property maintenance we are committed not only to ensuring that everything works as it should but where we strive to deliver a hospitality experience that is beyond expectation   creating memorable moments for our guests.
• As Chief Engineer, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Chief Engineer:

•  Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels
•  Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries
•  Develops and implements plans where property maintenance initiatives & hotel targets are achieved
•  Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department
•  Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
•  Builds and maintains effective working relationships with all key stakeholders
•  Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters
•  Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required

Requirements of the Chief Engineer:

•  Proven experience in property maintenance with strong problem solving capabilities
•  Excellent leadership skills with a hands on approach and lead by example work style
•  Commitment to exceptional guest service with a passion for the hospitality industry
•  Ability to find creative solutions, offering advice and recommendations
•  Personal integrity, with the ability to work in an environment that demands excellence, time and energy
•  Experienced in using IT systems on various platforms
•  Strong communication skills   

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Description

• WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THEIR WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION

Radisson RED sees things differently. We don’t have ‘staff’ we have ‘Creatives’.

FINANCE CREATIVE

Tasks

•  Be part of our hotel Finance team.
•  You are constantly moving between payroll, accounts receivable, payable and cost control.
•  Work closely with the Lead Finance to support preparation of the hotels forecasts and budgets.
•  Produce reports with an accurate detail, through understanding, ready to share the workings out.
•  Always on time. Deadlines are embraced and we don’t keep people waiting. Our guests don’t like it and it’s our culture throughout.   We plan properly and make it happen. That’s our reputation and we uphold it. We are proud of it, we did create it.
•  Work closely with our partners, sharing information when required and supporting them.
•  You are not easily bored and value your place in the RED team. It would be no surprise to find you in the Hi all on a Monday morning, playing a game of pool with a regular guest. You enjoy it and recognize the guest experience as the heart of our business.
•  Communicate with fellow creatives … constantly.
•  Offer ideas, make suggestions and encourage fellow Creatives   for the benefit of guests, the venue and your colleagues.
•  Be coached. Go as far as you can. We insist.

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Description

• Do you like keeping up appearances? Can you keep up the pace and run our show? As the standard bearer are you passionate about having pillows plumped to perfection, mirrors gleaming and the team sparkling? Can you keep up the pace and run our show? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Knowing that first impressions count, our Housekeeping Team are obsessed about presentation, having things in the right place and the house being spotlessly clean and striving to deliver a hospitality experience that is beyond expectation   creating memorable moments for our guests.
• As Housekeeping Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Housekeeping Manager:

•  Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
•  Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
•  Delivers on plans and objectives where housekeeping initiatives & hotel targets are achieved
•  Manages the housekeeping team fostering a culture of growth, development and performance within the department
•  Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
•  Builds and maintains effective working relationships with all key stakeholders
•  Delivers an effective programme that advances service standards, profitability and cost control
•  Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required

Requirements of the Housekeeping Manager:

•  Proven experience in housekeeping with excellent problem solving capabilities
•  Excellent managerial skills with a hands on approach and lead by example work style
•  Commitment to exceptional guest service with a passion for the hospitality industry
•  Ability to find creative solutions, offering advice and recommendations
•  Personal integrity, with the ability to work in an environment that demands excellence, time and energy
•  Experienced in using IT systems on various platforms
•  Strong communication skills

go to method of application »

Description

• Can you be our guests’ superhero? Can you support our members and guests ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!
• The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation   creating memorable moments for our guests.
• As Receptionist/Back up Spa Therapist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!
• Key Responsibilities of the Receptionist/Back up Spa Therapist:

Receptionist:

•  Ensuring a warm friendly welcome to clientele at all times
•  Schedule and coordinate guest treatments on the provided booking system
•  Completing daily opening and closing procedures and checking lists per relevant area
•  Monitor availability of treatments and staff to ensure punctual service as per the relevant skills of therapists
•  Organising schedules for fully utilize time and profitability while ensuring that clients' needs are prioritised 
•  Handle cash, credit card and room charge transactions and ensure that all dockets are signed.
•  Assist Spa Manager is stock takes and other inventory duties if and when needed
•  Uphold gracious front desk procedures in the booking and handling of customers

Spa Therapist:  

•  Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels
•  Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
•  Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
•  Actively promote Spa treatments, programs and promotions and all discounts available
•  Handle guest questions and concerns professionally and courteously
•  Builds and maintains effective working relationships whilst promoting the company culture and values.
•  Monitor and adhere to all aspects of the Spa's operation
•  Uphold standard of hygiene and sanitation as per health and safety regulations
•  Manage product usage by following protocols guidelines
•  Have complete knowledge and understanding of all services and homecare offered

Requirements of the Receptionist/Back up Spa Therapist:

•  Experience in a 5 star Spa but not essential
•  Diploma in Beauty Therapy
•  Hands on approach with a can do work style
•  Commitment to delivering exceptional guest service with a passion for the hospitality industry
•  Ability to find creative solutions taking ownership for duties and tasks assigned
•  Personal integrity, with the ability to work in an environment that demands excellence
•  Experience of working with IT systems on various platforms
•  Strong communication skills