Spec: System Engineer at BCX

Core Description

• Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Provide operational support and problem resolution of the entire Microsoft Server Operating system environment which includes building, install, configuring and maintaining Microsoft products, monitoring tools, and capacity management tools as part of the Microsoft Server Operating System Managed Services environment.
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.

Core Functional Skills & Capabilities

• Communication
• Teamwork
• Microsoft Azure
• Risk Management
• Customer Service
• Customer Needs Analysis

Core Behavioural Competencies

• Job Match
• Culture Match
• Deciding & Initiating Action
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Leading and supervising

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments

OR

• 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments

Certifications

• Preferred/Advantageous Certifications:
• Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
• VMWare

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker