Specialist Accounts Receivables - (730) at BankservAfrica

PURPOSE

• The Specialist Accounts Receivables plays a crucial role in managing the accounts receivables team and overseeing all financial transactions related to the organization's billing and collection accounts. They are responsible for ensuring accurate and timely billing and collections from customers, adherence to financial policies and procedures, and effective communication with internal and external stakeholders.

You will engage with the following stakeholders:

External

• Customers
• Vendors
• Banks
• External audit

Internal

• Business Unit Managers
• Department Managers
• Department Employees
• Finance Business Partners
• Client Account Manager (CAM)

Your key responsibilities include:

Team Management:

• Manage the accounts receivable team, providing guidance, training, and coaching to ensure departmental goals are met.
• Set performance targets, conduct regular performance evaluations, and provide feedback.

Pricing Process:

• Analyse and maintain pricing models to support strategic pricing decisions across all products.
• Maintain pricing data integrity and accuracy within the company's pricing model.
• Collaborate with Customer relationship managers, Product managers, and business support teams to develop pricing proposals and present pricing recommendations to senior management.
• Participate in cross-functional projects related to pricing optimization and process improvement.

Systems

• Responsible for the end-to-end process relating to billable volumes (uploading, reconciliation, approvals) on TM1
• Assist in implementing internal system controls (preventative and detective) to provide quality assurance over financial data on TM1.
• Ensure the integrity, accuracy and consistency of data on TM1
• Working with the TM1 consultant to design delivery schedules for systems development.
• Utilize TM1 (Planning Analytics) extensively for data management and reporting purposes.
• Identify opportunities to automate billing processes, streamline workflows, and optimize system functionalities.
• Proactively engage with stakeholders to understand their requirements and provide solutions that address their analysis needs.

Financial Controls:

• Develop and enforce policies and procedures for accounts receivables processes.
• Continuously identify and implement enhancements to accounts receivables processes to increase efficiency, accuracy, and productivity. Collaborate with cross-functional teams to streamline workflows and improve overall financial operations.
• Ensure compliance with financial regulations and internal control guidelines.
• Identify and implement process improvements to enhance efficiency and accuracy.
• Support the company in optimizing its financial transactions and systems
• Stay up to date with industry best practices and trends in accounts receivables, implementing process improvements and technology enhancements to increase efficiency and productivity.

Billing and Collections Operations Management 

• Manage and oversee the day-to-day billing operations, ensuring accurate and timely processing of invoices.
• Manage and oversee the day-to-day collections operations, ensuring the timely collection of outstanding debts from customers.
• Develop and implement billing policies, procedures, and controls to ensure compliance with regulatory requirements and internal standards.
• Monitor billing system performance, identify and resolve any issues or discrepancies, and conduct regular audits to ensure data integrity.
• Ensure effective communication and collaboration with customers and internal stakeholders to address collection inquiries, resolve disputes, and provide exceptional customer service.
• Act as a point of escalation for complex and high-value customer collection issues, coordinating with relevant teams to find resolutions and maintain customer satisfaction.
• Ensure cash inflow is maximized through focused collection efforts.
• Assess variances from cash forecasts and suggest areas for improvement where cashflows can be better managed

Reporting and Analysis:

• Collaborate with finance teams to generate accurate and timely billing reports, supporting financial analysis and reporting requirements.
• Provide insights and recommendations based on billing data analysis to support decision-making processes and revenue forecasting.
• Assist in the preparation of month-end and year-end financial reports related to accounts receivables
• Provide support during internal and external audits, ensuring compliance with audit requirements.
• Provide support and assistance during the budgeting and forecasting process by providing accurate and up-to-date accounts receivables data.

QUALIFICATIONS / KNOWLEDGE

• Matric Certification required
• Bachelor’s degree in accounting, finance, or a related field is required
• A Diploma in accounting or bookkeeping may be acceptable for candidates with strong experience
• A post graduate qualification would be advantageous
• Proficiency in Microsoft Office Suite (especially Excel, Outlook, and Word)

EXPERIENCE

• Minimum of 5 years of experience in accounts receivables, with at least 2 years in a supervisory or team lead role
• Experience in working with a billing management system
• Proven ability to manage collections, reconciliations, and customer account queries