Specialist: Billing Production at Vodacom

Responsible for the execution of the Billing and production activities within Vodacom Services timeously and accurately;

Your Responsibilities Will Include

• To Run Production Processes on time and ensure that they are executed 100%
• To strive for continual process improvements on all production activities within the departments
• Assist in products and services configured on Epix meet the business requirements accurately and timeously concluded
• To monitor and correct data incongruences that could directly impact the quality and accuracy of production processes.
• To carry out system-wide reconciliations and assurance mechanisms.
• To ensure that activities adhere to the relevant government policies and procedures.
• Responsible for and manage Service Requests in the billing department and from various stakeholders.
• Ensure customers receive month-end bill packs timeously.
• Liaise with business stakeholders to meet the billing deadlines by submitting all billing activations and deactivations timeously.

The Ideal Candidate For This Role Will Have

• Matric / Grade 12 or SAQA Accredited Equivalent
• Degree/Diploma in Information Technology or equivalent qualification.
• A minimum of 3 - 5 years’ experience within the telecommunications billing industry, financial services, especially service provision.
• Experience with RDMS and SQL queries.
• Sound knowledge of business and financial processes.Sound knowledge of billing systems, specifically EPPIX / CS3. (advantage)