Specialist, Client Management at Standard Bank Group

JOB PURPOSE

In this role I am concerned with selling of all products in an asset class and cross-sell on related products. I would be required to identify and leverage cross-sell opportunities across the Wholesale Client Segment. I am able to solution for a client where their needs are fairly common and the market is stable. I operate in a single complex market or even across multiple markets.

Key Responsibilities
Strategy

• The requirement to look to the internal and external realties and potentials to better plan for the Portfolio by collaborating with other segments and partners to deliver against business objectives. Identifies trends and disruptors to improve performance of the overall business with a 1 year horizon.

Product

• The requirement to sell commoditised products to clients by leveraging price competitiveness. Largely relies on digital channels. Sells all products in an asset class and also bundles cross-sell opportunities with secondary products. Looks at product performance across multiple clients.

Product

• Solutioning The requirement to leverage client/market insights and trends to provide input into optimal solutioning design outcomes. Solutions (originates) new business opportunities where the client need is aligned to their current business model. Co-ordinates solutioning tactics in an environment that is relatively stable (liquidity and regulations)

Client

• Sell products & package solutions to targeted client segments & sectors, to acquire new clients & originate new business with existing clients to grow share of wallet. To provide thought leadership to drive overall relationship management outcomes, market share & competitiveness. Engages & resolves different needs across multiple clients & integrates all client experience touch points in environments with more variable hand-offs. Identifies trends & patterns that impact client requirements.

Risk, Regulatory, Prudential & Compliance

• The requirement to adhere to the Client SBG risk and regulatory framework, to ensure the transparency of dealings, respect client rights, ensure fair pricing, good execution and after sales client experience. Ensures compliance within relevant risk and regulatory frameworks . Tactics concerned with new solutions and not existing products only. May be across multiple jurisdictions.

Data

• The requirement to ensure the integrity and compliant management of GM client data to be able to provide insights and reliable reporting of key client metrics. Applies client and market data, analytics and reporting to better inform client origination and retention.

Technology & Architecture

• The requirement to be aware of technology evolutions, client digital appetites and requirements and partnering to be able to scale products and solutions to meet client needs. Drives technology enablement value proposition to create client centric technology evolutions so that the Portfolio can stay ahead of competitors.

Experience Required
Global Markets Client Management

• Macro Generic
• Experience Required: 3-4 years
• Demonstrate evidence of deeper understanding of integration across asset classesDemonstrate evidence of knowing how to identify cross-sell opportunities across the bankfilter and leverage multiple sources of credible data to originate sales opportunities (horizon up to 1 year)

Global Markets Client Execution

• Macro Generic
• Experience Required: 3-4 years
• Demonstrate evidence of knowing how to interpret trends to apply to clients' businesses to source shorter cycle opportunities.Demonstrate evidence of knowing how to optimise the value chain and key handover points including technology enablement to improve client experience.Successful track record of client portfolio revenues

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce