Specialist - Collections.Finance at MTN

Responsibilities

Customer Queries Resolution

• Customer Queries Resolution with agrees turnaround times.
• End to end query resolution with correct escalation path and feedback to the business and external customers.
• Do all the investigation on customer queries.
• Calculate the credit due to the customer if any is due to a customer.
• Doing follow ups on query raised and provide necessary feedback to the business and the customer.
• Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues.
• Resolution of any queries raised, timeously and ensuring appropriate corrective action through relevant stakeholders.
• Ensure revenue leakages identified via the Revenue Assurance process is continuously updated.

Monthly Customer invoicing

• Prepare trend analysis of client invoices with the objective to pick up anomalies.
• Investigate and report all invoicing abnormalities identified.
• Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
• Prepare reconciliation between distribution as per warehouse data vs actual invoicing.
• Prepare adhoc invoices when required.

Debtors Management:

• Run weekly age analysis and monitor balances.
• Ensuring that the customer call cycle is strictly adhered to and achieved.
• Positively impact cash flow by ensuring the accurate and timely collection and processing of payments of accounts receivable.
• Accurate allocation of payment to invoices as per remittance received within agreed timelines accurate accounting records.
• To handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Produce regular (agreed timelines) and accurate reconciliations for customers’ accounts and ensure that payments are allocated, and these are stored centrally for ease of access.
• Timely engagement with customer on default payments.
• Resolution of customer disputes and queries related to the function to ensure timely collection of payments.
• Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
• All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
• Follow up on legal procedures and monitor the progress of handed over accounts.
• Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained.
• Do forecasts on a weekly / bi weekly and monthly basis.

Risk Management

• Ensure the credit risk exposure is within the acceptable risk.
• Ensure compliance with MTN credit risk framework.
• Manage working capital within required parameters and Operating budgets.
• Provide a framework and fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements.
• Establish relationships to optimise collections activities and engage and influence to ensure alignment of key stakeholders.
• Ensure that MTN SA is always in possession of the latest customer information to assess risk exposure.
• Calculate and report on bad debt and credit notes provisions at a customer level monthly within deadline.
• Manage debtors’ days (terms) within company targets or policy.
• Provide input in all relevant commercial agreements drafting and operate within the agreements.
• Ensuring all credit and collection policies and procedures are adhere to.
• Perform risk assessment on new and current accounts to ensure Credit risk exposure is within the acceptable credit tolerance levels with MTN

Reporting

• Prepare provision for credit notes monthly.
• Daily, Weekly and monthly Debtors Performance Reporting using the Age Analysis as the bases.
• Prepare and manage all other reporting required in line with collections requirements and Analysis of Accounts.
• Prepare cashflow reports within the deadline.
• Closing receivable month-end and report/recons (Sub-Ledger to GL).

Customer Relationship

• Responsible for maintaining and building good internal and external customer relationship based on MTN Brand values.
• Liaise with customers to ensure client expectations and service levels are being adhered to regarding maintenance of customer accounts.
• Ensuring that client queries are resolved within agreed SLA’s, TAT’s and set guidelines.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
• Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions- all forms.
• Responsible for escalation and feedback to customer on all issues and matters raised both by customer and sales channels.
• Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
• To liaise with sales and have regular contact with clients by agreed mediums. Notify on status of accounts.

Managed audits

• Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously.
• Ensure the auditors receives all the required information to ensure that audits are completed within deadline and budget.

Project Management

• Contribute to delivery of agreed projects including primary controls, policies and procedures.

Quality Management

• Ensure evaluations and quality checks are done according to MTN quality standards.
• Ensure adherence to credit management primary controls, policies and procedures.
• Ensure service delivery according to MTN quality standards.
• Contribute to the closure of any audit findings.

Qualifications

• BCom Accounting or similar
• Experience 5 years+ (Preferably having worked in a credit control environment)
• Proficiency in Microsoft Excel and PowerPoint

Apply Before: 07/25/2025