Hot Jobs at MTN

Job Description

Payroll Processing:

• Verify and reconcile payroll data from ESC for processing
• Ensure payroll files are loaded correctly and timeously onto the banking system.
• Upload, reconcile & administer non-recurring payments (e.g., travel claims, Life benefit claims, commission, etc)
• Balance non-recurring payroll elements.
• Obtain third party payments according to payroll schedules, reconcile and to ensure timeous payments.
• Identified variances to be calculated and submitted to supervisors for approval before processing
• File all payroll related documentation for audit purposes
• Run oracle payslip process within agreed SLA: can take out, not relevant anymore

General Ledger

• Reconcile clearing control accounts for all salary related accounts in the GL
• Ensure payroll related items are accurately allocated in the GL
• Prepare and upload journals into the GL
• Identify and resolve misallocations and take necessary steps to rectify accordingly
• Keep an audit trail of all transactions relating to payrolls and GL

Customer Satisfaction / Customer Service

• Resolve queries timeously by drawing information requested by the customer from the system
• Escalate queries timeously if unable to resolve
• Prepare ad hoc reports on request by extracting of data from the system
• Prepare monthly, quarterly and annual ad hoc reports on request

Compliance and Quality Control

• Adhere to payroll and payment related deadlines and ensure all EFT’s are authorised timeously
• Ensure that internal controls and PPP’s are complied with
• Identify risks and escalate to supervisors
• Identify processes and procedures where the quality of work may be improved
• Recognise and follow up on business needs identified
• Ensure the accuracy of data captured onto the system
• Work consistently according to standards of accuracy, deadlines and formats

Personal Growth and Development

• Constant engagement with fellow team members to share knowledge
• Ongoing systems and legislation training

Qualifications

Education:

• Diploma / Certificate in Payroll advantageous
• Fluent in English

Experience and required skills:

• Minimum of 3 years’ experience as a Payroll Administrator and working in a team
• Experience working in a large, demand and high-pressured environment
• Ability to administer and process multiple types (ie LDC/Temps/Perm/Contractors) payrolls.
• Payroll systems experience, with Sage experience advantageous
• Good MS Office Skills (Intermediate excel knowledge)
• Good communication skills with internal and external stakeholders via email and other forms of communication

Apply Before: 07/24/2025

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Job Description

Key Deliverables

Strategic Implementation

• Contribute to the development and implementation of the functional strategy for MTNSA Payroll Function
• Support the AP Manger to develop goals, tactical strategies, and plans needed to achieve the Finance Operations department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.

Functional KPA’s/Operations

• Comply with the salary payment policy and monitor the execution thereof to ensure that the salary payment process is according to policy
• Manage the payroll to ensure employees and third parties are paid accurately, on time and according to legislation
• Ensure controls are in place and effective for payroll with integrated payroll system, payroll validation & processing
• Deliver quality employee benefit fund administration services to the company
• Ensure the payroll processes are reviewed, evaluated, and renewed on an ongoing basis
• Assist with the handling of payroll related queries from operations
• Design and implement reporting on travel and expenses across the organisation
• Ensure the annual audit of payroll and tax is concluded effectively
• Communicate with third-party services to resolve benefit-related issues
• Support the HR team with compensation related topics for the purpose of recruitment and talent management activities
• Manage subordinate HR employees and daily operations related to compensation and benefits activities. Support the Human resources division in payroll reporting, queries and planning
• Preparation and review of all payroll related reconciliations
• Support the generation of rule based and automated payroll processing and aoutomated and real time visibility Payroll Reconciliations
• Resolve escalated payroll queries and issues, work, and act as the main point of contact for all related 3rd parties
• Support the Payroll Manager in partnering to drive technology solutions (SAGE 300) to improve Payroll processes and transactions and creating best in world class processes and service

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to manage risk of inaccurate and invalid payroll payments
• Ensure proper controls are in place to manage financial and operational risks across the business.
• Ensure compliance of the Delegation of Authority Policy within MTNSA

Financial Management

• Preparation and review of payroll journals and reconciliations
• Assist in the forecasting, cashflow forecasting, planning, and development of the department’s payroll budget and business plans.
• Monitor payroll expenditure in line with agreed budget

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience
• Identify trends and patterns pertaining to internal customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Payroll and Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of teamwork, high performance, accountability, and consequence management

Qualifications

Education:

• Financial / Payroll Diploma or Certificate advantageous
• Fluent in English

Experience & Skills:

• Minimum of 5 years’ experience in a payroll supervisory role in a medium to large organization
• Telecoms experience an advantage
• Advanced knowledge of Excel
• Payroll Processing Skills
• Financial systems skills – Payroll Systems, Oracle and any other related ERP, etc.
• Communication skills and interpersonal skills

Apply Before: 07/24/2025

go to method of application »

Job Description

Key Deliverables

Strategic Implementation

• Contribute to the development and implementation of the functional strategy for the Finance Operations department
• Develop goals, tactical strategies, and plans needed to achieve the Finance Operations department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.

Functional KPA’s/Operations

• Develop the salary payment policy and monitor the execution thereof to ensure that the salary payment process is processed and controlled
• Manage the payroll to ensure employees and third parties are paid accurately, on time and according to legislation
• Ensure controls are in place and effective for payroll with integrated payroll system, payroll validation & processing
• Deliver quality employee benefit fund administration services to the company
• Ensure the payroll processes are reviewed, evaluated, and renewed on an ongoing basis
• Assist with the handling of payroll related queries from operations
• Provide insights to EXCO on annual salary increases and benchmarking of current salaries
• Design and implement reporting on travel and expenses across the organisation
• Ensure the annual audit of payroll and tax is concluded effectively
• Working with HR, implement new compensation and benefits programs, policies, and procedures into the payroll module
• Working with HR assist with engagement with third-party services to negotiate benefit plans and resolve benefit-related issues
• Support the HR team with compensation related topics for the purpose of recruitment and talent management activities
• Support HR with the implementation of profit-sharing, incentive, employee wellness, and performance management programs for processing within the payroll module
• Manage subordinate HR employees and daily operations related to compensation and benefits activities. Support the Human resources division in payroll cost management, reporting and planning
• Generate rule based & Automated/ Real time visibility Payroll Reconciliation
• Resolve escalated payroll queries and issues, work, and act as the main point of contact for all related 3rd parties
• Partner to develop technology solutions to improve Payroll processes and transactions, creating best in class processes which will scale with our business
• Provide monthly/annual payroll reporting
• Provide commentary and variance analysis on monthly/annual movements
• Ensure adequate support for IRP5 and attend to related queries
• Engage with relevant stakeholder to ensure smooth payroll runs
• Manage engagements with relevant external service providers/stakeholders (Statutory and others)

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper controls are in place to manage financial and operational risks across the business.
• Act in accordance with the Delegation of Authority.

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget.
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management

Responsibilities

Key Deliverables

Strategic Implementation

• Contribute to the development and implementation of the functional strategy for the Finance Operations department
• Develop goals, tactical strategies, and plans needed to achieve the Finance Operations department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.

Functional KPA’s/Operations

• Develop the salary payment policy and monitor the execution thereof to ensure that the salary payment process is processed and controlled
• Manage the payroll to ensure employees and third parties are paid accurately, on time and according to legislation
• Ensure controls are in place and effective for payroll with integrated payroll system, payroll validation & processing
• Deliver quality employee benefit fund administration services to the company
• Ensure the payroll processes are reviewed, evaluated, and renewed on an ongoing basis
• Assist with the handling of payroll related queries from operations
• Provide insights to EXCO on annual salary increases and benchmarking of current salaries
• Design and implement reporting on travel and expenses across the organisation
• Ensure the annual audit of payroll and tax is concluded effectively
• Working with HR, implement new compensation and benefits programs, policies, and procedures into the payroll module
• Working with HR assist with engagement with third-party services to negotiate benefit plans and resolve benefit-related issues
• Support the HR team with compensation related topics for the purpose of recruitment and talent management activities
• Support HR with the implementation of profit-sharing, incentive, employee wellness, and performance management programs for processing within the payroll module
• Manage subordinate HR employees and daily operations related to compensation and benefits activities. Support the Human resources division in payroll cost management, reporting and planning
• Generate rule based & Automated/ Real time visibility Payroll Reconciliation
• Resolve escalated payroll queries and issues, work, and act as the main point of contact for all related 3rd parties
• Partner to develop technology solutions to improve Payroll processes and transactions, creating best in class processes which will scale with our business
• Provide monthly/annual payroll reporting
• Provide commentary and variance analysis on monthly/annual movements
• Ensure adequate support for IRP5 and attend to related queries
• Engage with relevant stakeholder to ensure smooth payroll runs
• Manage engagements with relevant external service providers/stakeholders (Statutory and others)

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper controls are in place to manage financial and operational risks across the business.
• Act in accordance with the Delegation of Authority.

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget.
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management

Qualifications

Education:

• Minimum of 3-year financial degree
• Fluent in English
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Advanced knowledge of Excel and PowerPoint
• Financial systems skills – Oracle, Hyperion, ERP, etc.
• Presentation and interpersonal skills

Apply Before: 07/24/2025

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Responsibilities

Secondary Controls:

• Understand the business rules, processes, stakeholders, and details for their assigned supporting area within their team.
• Design, test, create, document, and implement secondary controls within the FMS defined systems and/or in an ad-hoc nature (Power Bi / SQL), with reference to the Risk and Control Framework.
• Ensure existing secondary controls are functional and mature within their domain and proactively refine controls as and when business processes or rules change.
• Ensure that secondary controls are being analysed and scrutinized appropriately and any control failures or issues are investigated for the root cause and reported to the Fraud Prevention Assurance Management and the appropriate business/finance stakeholders immediately.
• Liaise with the Shared Operations Hub to ensure control execution is being executed according to schedule and requirements
• Primary Controls:
• Fully understand the primary control landscape within their assigned allocation within their team, ensuring the primary controls are understood, documented and the primary control owners are known.
• Guide business to consistently improve their primary control environment and to aid maturity and coverage of the primary control areas.
• Proactively assist business to design primary controls that will be effective.
• Escalate any immaturity or lack of control coverage within their allocated area.

Operational Incident Management:

• When there is a control failure or an incident within the incumbent’s supporting area, there is a need for the incumbent to analyze the data in detail, identify the root cause and present the findings of the root cause.
• There is a need to report the incident in the defined tools and documents
• Provide guidance and proposed remediation steps to the business.
• Implement remediation steps as per DOA (i.e. suspensions)
• The incumbent will be required to attend ‘critsits’ or ‘war-rooms’ to assist with the resolution process.
• Quantification of the leakage risk relating to the incidents identified

Mission/ Core purpose of the Job

• Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group

Change Management & Continuous Improvement:

• The incumbent will be responsible to attend change management sessions, workshops or meetings within their area to fully understand the impact of the changes taking place and report the changes and details to the Fraud Prevention Assurance team.
• Provide requirements to business to ensure the primary controls are implemented appropriately
• Ensure secondary control requirements are understood and implemented as part of the change
• Input of operational improvements required to reduce and mitigate risks identified
• Engagement with key stakeholders in the review and agreement of improvement motivations
• Support for improvement delivery, ensuring timeliness and quality standards are met
• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Support for control gap closure, control quality and risk reduction improvement delivery
• Reporting of improvement results and residual risk levels

Ad-hoc Analysis

• As and when required, a deep-dive analytics exercise will need to be conducted to proactively understand and find insights into risks, issues or pro-active identification of future forecasts.
• Reporting and presenting the results to internal and external stakeholders.
• Perform ad-hoc analyses of data stored in MTN databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the MTN databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods.
• Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models

Stakeholder Management

• Support for the framework development for the supply and performance of services from and to these customer and stakeholders
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
• Assist Business Assurance with investigations where required
• Highlight any findings to Business Assurance that requires Fraud to investigate

Audit Management

• Awareness of audit supplier expectations in relation to audit plans and approach
• Providing audit support provided to auditors during the performance of the audit
• Review, and input to audit findings, ensuring an optimal outcome for MTN
• Support for prompt and effective issue resolution and closure.
• The incumbent needs to keep up to date with all Business Assurance matters relating to MTN SA and share learnings with the team.

Key Deliverables

• Primary & Secondary Control management and design
• Improved and efficient control performance
• A view of control failures through monitoring of preventative control
• Primary & secondary control thresholds set
• View of Business Unit control coverage
• Mitigating control implementation
• Automated control coverage
• Risk Identification & Resolution

Reporting and Stakeholder Management

• Ensure reporting is in accordance with MTN Group standards as per the Risk and Control Framework.
• Ensure issue management is in line with PPP’s and Risk Escalation Matrix
• Collaborate with business and Business Assurance / RAFM stakeholders in an ongoing and partnering manner
• Effectively communicate analytical reports to stakeholder.

Data Analysis

• Utilise big data analytics to analyse data and extract meaningful business insights.
• Model complex business problems and discover business insights using analytical software and visualization techniques.
• Investigate trends, identify behavior patterns, and anomalies in the data.
• Proactively mines data lake to identify issues, trends and patterns and generates insights for business.
• Communicate results of analysis to business partners/stakeholders.

Operational Planning–Monitoring & Action Planning

• Monitored residual risk
• Revenue/Fraud leakage action planning
• Escalation matrix
• Secondary controls operations
• Fraud incident management
• Root cause analysis & resolution
• Accurate leakage quantification

Collaboration / Coordination

• Collaborate with business assurance teams and various stakeholders throughout the organisation to ensure controls are operating adequately and efficiently
• Collaborate with other functions across the business to ensure effectiveness of analysis conducted.

Qualifications

Education:

• Minimum of 3-year tertiary degree in Computer Science, Business Information Systems, Audit or related quantitative field
• Certified Data Analyst
• Preferred: Certifications of either of the following: CFE, CRISC, CISA, CSX-P,

Experience:

• Minimum of 4 years’ experience in a complex, telco, banking, insurance or fintech industry.
• Minimum 3 years working with Advanced SQL/PLSQL
• Minimum 3 years in data wrangling, data insights using tools such as Python, Alteryx or other
• Minimum 2 years’ experience in data modelling (i.e.SPSS modeler, SSIS, SSAS)
• Minimum 2 years Power BI
• At least 2 years of experience in a financial fraud, AML or similar environment
• Experience working in a medium to large organisation
• Minimum 2 years’ experience with big data tools (i.e. Hadoop, Spark, Kafka)

Any other specifications

• Reporting and analytics.
• Data Visualisation (Power BI, OBIEE, Tableau etc.)
• Big data tools (Spark, Hive etc)
• Solution automation (RPA)
• Critical thinking & problem solving
• Communication & presentation
• Either Telco, Banking, Insurance, Fintech Fraud experience
• Cyber security & cyber fraud
• AI & ML understanding
• Risk management

Professional membership

• Institute of Information Technology Professionals, ISACA

Apply Before: 07/25/2025

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Responsibilities

Competencies

• Hospitality Grade HR Delivery: Creates seamless, emotionally intelligent employee experiences at every stage of the lifecycle, mirroring world-class hospitality standards.
• Group Ways of Work Fluency: Embeds MTN’s Ways of Work by driving distributed teaming, empowered execution, continuous learning, and outcome orientation.
• Workforce Foresight: Designs adaptable, modular workforce strategies that align with DataCo’s innovation cycles and commercial needs.
• EX (Employee Experience) & Culture Design: Crafts rituals, identity markers, and human-centred HR solutions that strengthen team cohesion, belonging, and purpose.
• Data-Driven People Strategy: Leverages people analytics and predictive insights to inform business decisions, mitigate risks, and unlock growth.
• Wellbeing & Inclusion Stewardship: Anticipates and responds to emerging workforce needs through inclusive, holistic care models that promote resilience and equity.
• Leadership Coaching & Enablement: Develops leadership capability focused on trust-building, performance clarity, team cohesion, and human-centred decision-making.

Key Deliverables

Internal:

• Full-cycle, data-driven recruitment plan with channel metrics and time-to-hire stats.
• Quarterly talent dashboard featuring candidate pipeline, diversity indicators, and retention forecasts.
• Launched performance, reward, and wellness programs aligned to innovation initiatives.
• Workforce structure and mobility pathways aligned with upcoming product and sprint launches.
• Culture program calendar including rituals, intro sprints, and peer recognition campaigns.
• People analytics dashboard highlighting engagement, capability, and growth insights.

External:

• Employer brand toolkit for career platforms and community engagement.
• Formal partnerships with innovation hubs, coding academies, or diversity networks to augment talent pipelines.

Qualifications

Education:

• 4 year Degree in HR, Industrial/Organisational Psychology, Business or related.
• Advanced certifications in Agile, HR strategy, People Analytics, or EX (Employee Experience) design are advantageous.

Experience:

• 5 - 8 years in HRBP or Strategic HR roles within tech-enabled or fast-scaling environments.
• Proven experience in designing or leading employee experience transformations or future of work interventions.

Apply Before: 07/25/2025

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Qualifications

Education:

• Minimum of 4 year tertiary degree (specialization in Commerce/Sciences/Management/Human Resources/Behavioural Sciences/as appropriate)
• MBA or Masters (advantageous)

Experience:

• Minimum 5 years senior management experience
• Minimum 3 years in telecommunications sector and HR Strategy, Organization Development and Performance Management domain
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• Experience in working with numbers
• Experience in operating centres of excellence (preferred)
• Telecommunications industry experience
• Pan Africa multi-cultural experience
• Financial / Numeracy experience

Competencies:

Functional Knowledge:

• HR Strategy development & integration
• People analytics and modelling
• Workforce insights
• HR performance reporting
• HR budget and cost management
• HR data management
• Performance Management
• KPI design and measurements
• Operating model & architecture design
• Emerging talent acquisition and succession models
• Top Talent strategies
• Leadership/Entrepreneurial approaches
• Global Working and Collaboration
• Organisational considerations

Skills

• Analytics and Interpretation
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership

Responsibility towards:

• Key external stakeholders: External contractors
• Key internal stakeholders:
• Group Chief Human Resources Officer
• Regional Talent Partners
• Business Talent Partners
• MANCO HR Operations
• Global Rewards
• Global Employee Experience
• Global Leadership & Learning Innovation
• Group and OpCo Leadership

Apply Before: 07/28/2025

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Job Description

Core Purpose of the Job:

• The Manager – Terrestrial Solutions is expected to implement & manage the technology roadmap for Opco FibreCo by aligning and managing the efficient and effective design and planning of passive infrastructure, supporting the roll out, operating a cost effective and future proof infrastructure, delivering excellent quality of service, coverage, and capacity.
• This role will also focus on supporting the Fixed Business Unit Commercial and Pre-sale teams.
• This role is to provide sound technical guidance in the field of specialisation.
• The role is expected to be the go-to expert and play an integral role in setting up the fibre-based infrastructure to deliver products through service orchestration.

Key Performance Areas:

The Manager - Terrestrial Solutions will be accountable to achieve the following objectives:

Strategy Adoption and Implementation

• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Participate in the regular review of the functional strategy and roadmap, under oversight of SM Terrestrial & Subsea Infrastructure and GM Planning & Design, to ensure its alignment with the changing dynamics of the internal and external ecosystem.

Operational Delivery

• Manage the design and planning of passive Infrastructure, support the Optical solutions and engagement for International optical Leased Lines, National optical Transit, Backhaul, National & Metro Leased Line, FTTX.
• Input into the management of Fibre assets & capex.
• Oversee team, where applicable, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery.
• Accountable for the passive architectural and responsible to the develop of the Fibre Network and supporting Infrastructure environment.
• Support technical implementation of agreed initiatives working with all required parties to ensure successful delivery.
• Assist Group Technology team in deploying optical Infrastructure and assets within the organisation and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards.
• Manage Technology & Network work packages including Fibre network design, underground conduit design, and Fibre splicing design.
• Manage Fibre infrastructure Network Deployment plans in line with Bayobab Technology team guidelines.
• Accountable for fibre resilience and redundancy plans for the network.
• Manage passive equipment providers, subcontractors (civil engineering), technical teams
• Manage terrestrial fibre Planning & Capacity, support Network operations and Infrastructure roll out.
• Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements.
• Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation.
• Develop, track, and maintain passive infrastructure availability and quality metrics for all routes.
• Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
• Ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term.

Staff Management

• Source, induct and manage talent in accordance with legislative guidelines.
• Continually develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Company governance.

Governance

Operational Meetings

• Participate and provide input in operational meetings.
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of KPIs.
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures.

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Terrestrial & Subsea Infrastructure and GM Planning & Design.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of SM Terrestrial & Subsea Infrastructure and GM Planning & Design.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the Bayobab Technology teams.
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.

Job Requirements:

Education:

• Minimum 4-year Academic Degree (BBA, Engineering /Computer Science)
• Post graduate qualification MBA/Masters (Economics, Engineering /Computer Science) is advantageous.
• Fluent in English and language of country preferable

Experience:

• Minimum 5 years relevant experience in a similar position with at least 3 years in a managerial role
• 5+ years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/industry with required knowledge in planning & designing, implementing, and operating Fibre (Access/Metro/NLD) Networks.
• Experience working in a service-based business delivering both passive and active end products will be advantageous.
• Experience in optical support systems and tools specifically for passive and active fibre-based infrastructure will be useful.
• Good knowledge of vendor landscape and solutions including BOQ and BOM for passive infrastructure.
• Proven track record in leading and delivering successful terrestrial fibre rollout projects.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.

Functional Knowledge:

• Terrestrial Passive Fibre Networks (Access/Metro/NLD)
• Access/Metro network architecture, design & planning (FTTX)
• Backbone architecture, design & planning (NLD)
• Terrestrial Passive Infrastructure solution design
• Commercial knowledge and terrestrial infrastructure solutioning
• Fibre testing methodologies and tools
• Experience in developing BOM/BOQs for passive infrastructure rollouts.
• Cabling & leased line management
• Knowledge of international terrestrial infrastructure standards
• Active Transmission/Optical Networks (xWDM/OTN)
• Network operations management
• Outsourcing contract management
• Optical service & platform management
• Service Orchestration
• Service monitoring

Skills

• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation
• Presentation

Apply Before: 07/25/2025

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Job Description

• Deliver strategic programs on time, within budget, and to scope, ensuring alignment with organizational priorities and measurable business outcomes.
• Establish and maintain program governance structures, enabling effective oversight, decision-making, and risk mitigation across all phases of program delivery.
• Drive cross-functional alignment by coordinating efforts across multiple teams, business units, and external partners to ensure seamless execution and integrated delivery.
• Manage program risks, issues, and dependencies proactively, ensuring timely escalation and resolution to protect delivery timelines and quality.
• Lead and develop project and program managers, promoting delivery excellence, capability growth, and consistent application of program management frameworks and tools.
• Communicate program status and value delivery to senior stakeholders through structured reporting, enabling transparency, trust, and informed decision-making.
• Responsibilities
• Oversee the planning, execution, and completion of complex, cross-functional programs that align with organizational objectives.
• Ensure delivery within agreed timelines, scope, and budget while managing constraints and dependencies effectively.
• Translate strategic goals into executable program roadmaps with measurable milestones and success metrics.
• Establish and lead program governance structures, ensuring adherence to organizational frameworks, standards, and reporting protocols.
• Ensure programs operate within established risk, audit, and compliance frameworks, with clear escalation and decision-making processes.
• Conduct regular reviews to assess health, progress, and alignment to business objectives.
• Build and maintain strong relationships with executive sponsors, business owners, and delivery partners.
• Provide clear, timely, and tailored communication to stakeholders at all levels, including executive briefings, dashboards, and risk updates.
• Align expectations across business and technical domains, ensuring shared understanding of priorities, outcomes, and responsibilities.
• Proactively identify, assess, and manage program-level risks and issues, ensuring mitigation plans are in place and regularly updated.
• Manage interdependencies between multiple workstreams, projects, and business units to reduce delivery risk and ensure cohesive outcomes.
• Enable scenario planning to navigate uncertainty and minimize disruptions.
• Develop and manage program budgets, ensuring resource allocation aligns with delivery needs and financial controls.
• Monitor financial performance against budget and forecast, driving cost efficiency and value for money.
• Support capacity planning by coordinating resource requirements across projects and teams.
• Lead, mentor, and develop program and project managers, fostering a high-performance delivery culture.
• Champion best practices in program and portfolio management, ensuring consistency and continuous improvement.
• Build team readiness and agility to manage evolving priorities and complex delivery environments.
• Define and monitor the realization of intended program benefits, ensuring alignment with strategic business goals.
• Support business units in embedding change and achieving operational outcomes post-delivery.
• Use value tracking metrics to inform decisions and optimize ongoing investments.

Qualifications

Education:

• Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, or a related field is required.
• A Master’s degree (e.g., MBA, MPM) is advantageous and preferred for strategic-level program oversight.
• Professional certification in program or project management is required or highly preferred

Experience:

• Minimum of 8–10 years of experience in project and program management, with at least 3–5 years at a senior or leadership level overseeing complex, multi-disciplinary programs.
• Proven track record of leading enterprise-scale programs across business and technology domains, including digital transformation, regulatory, or operational initiatives.
• Demonstrated ability to manage program budgets, risks, resources, and stakeholders across functional boundaries and geographies.
• Experience working within structured governance frameworks and delivering in Agile, hybrid, and traditional (Waterfall) environments

Skills :

• Able to develop, manage, and adjust complex program timelines, roadmaps, and interdependent project plans.
• Skilled in creating and managing program budgets, performing variance analysis, and ensuring cost efficiency.
• Experienced in identifying, tracking, and mitigating program-level risks and issues to protect delivery outcomes.
• Experienced in leading program and project managers, supporting performance management, coaching, and team development.

Apply Before: 07/29/2025

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Job Description

• Anticipate, assess, and manage legal risks across commercial, regulatory, IP, and contractual matters to protect the organization’s interests.
• Draft, review, and negotiate high-quality legal agreements that support business objectives while ensuring legal and regulatory compliance.
• Offer timely, pragmatic legal counsel to senior leaders to inform strategic decisions, operational activities, and new initiatives.
• Support the implementation and continuous improvement of policies, frameworks, and processes to meet governance and compliance standards.
• Manage relationships with external legal advisors and regulators to ensure cost-effective, expert representation and alignment with internal legal strategy.
• Provide legal insight into emerging areas such as software licensing, data privacy, IP protection, and technology partnerships.
• Conduct legal training, develop toolkits, and build legal literacy within business units to foster empowered, risk-aware decision-making.

Responsibilities

• Prepare, review, and negotiate a wide range of technology-related agreements, including software licensing, SaaS, managed services, build-operate-transfer models, service level agreements, and data processing agreements.
• Conduct data privacy impact assessments and ensure alignment with local and global standards (e.g., POPIA, GDPR).
• Support the adoption of data governance policies and group-wide data privacy programs.
• Ensure compliance with applicable laws and protocols governing information security, cybersecurity, data localization, and industry-specific technology regulations.
• Oversee the protection, registration, and enforcement of the company’s IP rights, including patents, trademarks, and copyrights.
• Proactively identify and mitigate legal risks related to technology and business operations, including litigation exposure, contract disputes, and policy breaches.
• Provide legal oversight for technology-related intercompany agreements, licensing arrangements, transfer pricing recharges, and exchange control matters.
• Drive and provide legal support for procurement processes, including vendor contract negotiations, risk assessments, and compliance with procurement policies.
• Perform company secretarial duties such as maintaining statutory records, coordinating board and committee meetings, and ensuring regulatory filings are completed accurately and on time.
• Liaise with internal business units, external counsel, and regulators to ensure legal alignment, regulatory compliance, and informed decision-making.
• Ensure compliance with regulatory requirements across jurisdictions and maintain up-to-date knowledge of relevant laws and regulations.
• Support the development and implementation of legal, data, and compliance policies.
• Drive internal legal awareness and training to improve compliance and reduce risk.
• Implement process improvements, manage external legal spend, and track legal KPIs to ensure timely and cost-effective legal service delivery.

Qualifications

Education:

• Bachelor’s degree in Law (LLB) or similar qualification.
• Admission as an attorney or advocate in South Africa or another African jurisdiction (under a recognized professional body)
• Master’s degree (LL.M, MBA, or M.Sc. in technology law, commercial law or similar) advantageous.

Certifications (at least one preferred):

• CIPP/E, CIPP/A, CIPM (IAPP)
• Commercial law or technology law or similar

Experience:

• Minimum 10 years in legal, data protection, or information security roles.
• At least 5 years in a senior leadership position in a telecom, fintech, or regulated tech environment.
• Proven experience with legal frameworks and regulatory engagement

Skills:

• Strong knowledge of African corporate, commercial, and technology law.
• Excellent drafting, negotiation, and communication skills.
• Ability to think strategically and provide practical legal solutions.
• High ethical standards and integrity.
• Proficiency in legal research and contract management tools.
• Experience in handling cross-border transactions and international legal frameworks.
• Familiarity with emerging technologies and their legal implications.

Apply Before: 07/29/2025

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Responsibilities

Customer Queries Resolution

• Customer Queries Resolution with agrees turnaround times.
• End to end query resolution with correct escalation path and feedback to the business and external customers.
• Do all the investigation on customer queries.
• Calculate the credit due to the customer if any is due to a customer.
• Doing follow ups on query raised and provide necessary feedback to the business and the customer.
• Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues.
• Resolution of any queries raised, timeously and ensuring appropriate corrective action through relevant stakeholders.
• Ensure revenue leakages identified via the Revenue Assurance process is continuously updated.

Monthly Customer invoicing

• Prepare trend analysis of client invoices with the objective to pick up anomalies.
• Investigate and report all invoicing abnormalities identified.
• Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
• Prepare reconciliation between distribution as per warehouse data vs actual invoicing.
• Prepare adhoc invoices when required.

Debtors Management:

• Run weekly age analysis and monitor balances.
• Ensuring that the customer call cycle is strictly adhered to and achieved.
• Positively impact cash flow by ensuring the accurate and timely collection and processing of payments of accounts receivable.
• Accurate allocation of payment to invoices as per remittance received within agreed timelines accurate accounting records.
• To handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Produce regular (agreed timelines) and accurate reconciliations for customers’ accounts and ensure that payments are allocated, and these are stored centrally for ease of access.
• Timely engagement with customer on default payments.
• Resolution of customer disputes and queries related to the function to ensure timely collection of payments.
• Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
• All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
• Follow up on legal procedures and monitor the progress of handed over accounts.
• Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained.
• Do forecasts on a weekly / bi weekly and monthly basis.

Risk Management

• Ensure the credit risk exposure is within the acceptable risk.
• Ensure compliance with MTN credit risk framework.
• Manage working capital within required parameters and Operating budgets.
• Provide a framework and fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements.
• Establish relationships to optimise collections activities and engage and influence to ensure alignment of key stakeholders.
• Ensure that MTN SA is always in possession of the latest customer information to assess risk exposure.
• Calculate and report on bad debt and credit notes provisions at a customer level monthly within deadline.
• Manage debtors’ days (terms) within company targets or policy.
• Provide input in all relevant commercial agreements drafting and operate within the agreements.
• Ensuring all credit and collection policies and procedures are adhere to.
• Perform risk assessment on new and current accounts to ensure Credit risk exposure is within the acceptable credit tolerance levels with MTN

Reporting

• Prepare provision for credit notes monthly.
• Daily, Weekly and monthly Debtors Performance Reporting using the Age Analysis as the bases.
• Prepare and manage all other reporting required in line with collections requirements and Analysis of Accounts.
• Prepare cashflow reports within the deadline.
• Closing receivable month-end and report/recons (Sub-Ledger to GL).

Customer Relationship

• Responsible for maintaining and building good internal and external customer relationship based on MTN Brand values.
• Liaise with customers to ensure client expectations and service levels are being adhered to regarding maintenance of customer accounts.
• Ensuring that client queries are resolved within agreed SLA’s, TAT’s and set guidelines.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
• Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions- all forms.
• Responsible for escalation and feedback to customer on all issues and matters raised both by customer and sales channels.
• Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
• To liaise with sales and have regular contact with clients by agreed mediums. Notify on status of accounts.

Managed audits

• Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously.
• Ensure the auditors receives all the required information to ensure that audits are completed within deadline and budget.

Project Management

• Contribute to delivery of agreed projects including primary controls, policies and procedures.

Quality Management

• Ensure evaluations and quality checks are done according to MTN quality standards.
• Ensure adherence to credit management primary controls, policies and procedures.
• Ensure service delivery according to MTN quality standards.
• Contribute to the closure of any audit findings.

Qualifications

• BCom Accounting or similar
• Experience 5 years+ (Preferably having worked in a credit control environment)
• Proficiency in Microsoft Excel and PowerPoint

Apply Before: 07/25/2025