Specialist - Customer Value Management Systems Technology Information at MTN

JOB DESCRIPTION
Strategic Input

• Assist in developing goals, strategies, and plans needed tachieve the portfolios vision and build the capabilities tenable optimal delivery with input from relevant stakeholders.
• Support the strategic analysis of MTN system strategies tensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist with developing the CVM Technolgoy roadmap, sourcing of new data sets and phasing of core reference data sets
• Ensure the enablement of a self-service philosophy
• Assist in conducting strategic analysis of MTN system strategies tensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
• Ensure the enablement of a self-service philosophy
• Assist in developing and implementation of a vendor sourcing strategy tmanage technical delivery of requirements intthe production environments as well as support and maintenance for the production environments.
• Assist timplement the strategy tadopt key new technologies tenable best in class real time contextual marketing, e.g AI, machine Learning

Customer

• Understand customer needs and develop/fine-tune systems accordingly
• Educate business on CVM capabilities that is available for commercialisation
• Give input tthe relevant business units intthe key drivers for budget and forecast purposes
• Ensure that CVM present tbusiness on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem

Governance

• Follow all corporate governance procedures.
• Ensure that changes tthe current environment are properly documented and tested before promoting intproduction. Post production changes should be documented and managed.
• Support the prioritisation process tdrive prioritisation of requirements and initiatives in functional areas tensure timeous delivery of requirements.
• Support Revenue Assurance functions tunderstand issues and resolve any revenue issues or leakage.
• Create visibility of changes tcore systems, data and products by informing the organisation of changes.
• Support assessment of Portfolimaturity on an annual basis.
• Influence and implement aspects of data security policies.
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which alsensures that any IScertifications can be maintained and ensure that they are being utilised in day tday operations.

Tactical Planning and Operations

• Provide system consultation for all applications related projects sthat decisions can be made as tthe most appropriate delivery methodology.
• Ensure the existence of proof of concept environments tassist with requirements definitions.
• Ensure delivery of (authorised) projects according tthe prioritised project list.
• Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary tpass MTN IS governance forums.
• Ensure that vendors (whether they ddevelopment or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven tfulfil these.
• Ensure that any common business rules, metrics and measures set in IS are followed.
• Provide input intthe design of technology solution architectures with a 2 t5 year horizon. Focus for both converging IT, Telctechnologies and future ICT requirements.
• Engage with other operations textract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Assist in the evaluation of new technologies and products tdetermine feasibility and desirability of incorporating their capabilities intthe Company’s IS systems
• Continuously review, improve and integrate processes, in order toptimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products tbe used, application interfaces internally and external tMTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.

Internal Processes

• Key areas and critical processes must always have an up tdate Policy, Process or Procedure in place such that Business risk is managed which alsensures that any IScertifications can be maintained and ensure that the team can show evidence where these are being utilised in day tday execution of job functions
• Ensure Delivery of Internal Business as Usual Projects through continual identification of:
• Oversee Capacity Upgrades that are required due tCustomer growth, network traffic or CVM campaign projections
• Oversee Software Upgrades required tensure adherence tmaintenance agreements
• Oversee Aspects of a system that have not been performing optimally that require changes tarchitecture
• Ensure Hardware that is reaching end of life and requires replacement
• Any PoC required tdemonstrate some item of functionality tBusiness
• Ensure all BAU project work that needs ttake place in any given year and need tbe executed on time and on budget

Financial

• Assist tracking the budget for the functional area
• Provide input tCAPEX Plans for the area
• Provide input tcompile and manage CAPEX and OPEX budgets relating tfunctional activities
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
• Give input intbudgets that will enable delivery of area of expertise tthe relevant business unit.
• Support CAPEX submissions tensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas
• Assist in tracking infrastructure budgets related tthe support of business area platforms, processes and initiatives
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
• Adhere ta non-inflationary or escalating contract pricing model

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways tfine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways tuse minimum resources tachieve maximum outputs

Core planning functions

• Ensure that the team defines, plans, architects and implements requirements with vendors and Operational area
• Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it treproduce a systems functioning with least 95% level of accuracy
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing

Ensure that Requirement Analysis and the supply of Functional Specifications tvendors happens for each project and that these:

• Impart an understanding of the problem space
• Provide the business and product objectives of the project
• Give an understanding of where the product and target system are in the context of fulfilling the business objectives
• Provide detailed and specific instruction tthe reader in terms of what the target system or component thereof is required tachieve Provide an understanding of the environmental and business constraints in achieving a solution tthe requirements
• Provide documentation creation and update requirements for the project
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation
• Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated tbusiness. This should be done using the multi-skilling of team members where one often needs twrite scripts and/or small ad-hoc applications in order tperform such a demonstrations quickly and therefore at the lowest cost
• Ensure that the team always have System Reporting and E2E tests in place and that these are done by the team as much as possible
• Ensure that Incident and Event Reports are done by team members where required. Note that an example of an event would be the festive season in December
• Make sure that each system has at least a primary and secondary owner
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible
• Track all System licensing making sure that MTN is not paying for licensing that is not used.
• Ensure that the capture of Business Requirements and the Analysis thereof takes place and proper Functional Requirements Specifications are produced for all projects