Current Opportunities at MTN

Mission/ Core purpose of the Job: (Short description)

• Implement and monitor the established Enterprise Risk Management programme and methodology for Mobile Financial Services CI, in alignment with Enterprise Risk Management frameworks, standards and solutions using both internal and external industry benchmarks. Conduct detailed risk identification, assessment and/or risk deep dives, analyses as well as monitoring of remediation across all possible internal and external risks.

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Changes in consumer behaviour
• Shortage of skill

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
Strategic input

• Contribute to, challenge and implement the long-term strategy for the Group Risk Management strategies in MFS and ensure alignment of all activities undertaken in the unit to the strategy
• Provide input during revision of organisational activities and assist in recommending corrective actions where necessary
• Take ownership and implement the MFS CI Enterprise Risk Management framework in alignment with Group Risk Management strategies and overarching business goals to ensure the maintenance and improvement of Risk Management leadership positioning and reputation
• Analyze external industry trends and highlight areas of Enterprise Risk Management that may be developed further

Operational Planning

• Take ownership and implement the Group Risk Escalation and Acceptance Policy
• Take ownership and implement all Anti-Money Laundering directives
• Take ownership and implement the King III Report framework – take responsibility for the management and control of all risks affecting Mobile Money
• Manage and resolve escalations impacting the critical path of service delivery
• Escalate issues in line with Group Risk Escalation and Acceptance Policy
• Own, manage and remedy issues that require formal resolution
• Provide end-to-end support in the identification of existing and future risks experienced by Mobile Financial Services
• Prioritize risks according to material impact and remedy along with Organisational Leadership mitigating as effectively as possible
• Provide support to the various departments deploying the appropriate risk controls
• Own and implement effective risk registers that enable the development and maintenance of the overall Mobile Financial Services Risk Register
• Take responsibility for the update of the Risk Management System with the identified risks ensuring it is done accurately and in a timely manner
• Methodically conduct risk assessment for identified risks ensuring all value-adding activities within the organization are evaluated effectively. Once completed, effectively define the risks that follow
• Follow structured standard procedures to assess risks ensuring practical models and techniques are utilized
• Analyze risks from a Financial, Operational, Strategy and Compliance, Technological as well as external perspective to support strategic decision-making in relation to risk prevention and mitigation
• Provide Risk Management analytics data across all possible internal and external risks
• Provide input and make recommendations on risk standards and practices derived from analytics in internal data where appropriate
• Aid and make recommendations in testing risk programmes and related systems, processes and procedures to ensure their continued effectiveness
• Perform Business Impact Trend Analyses on internal and external risks that need to be addressed for the stability of business operations
• Identify possible implications and make corrective recommendations out of Trend Analyses  
• Facilitate the continuous revision of internal controls
• Aid in the administration process that track, evaluate recommend and report on risk mitigation activities
• Prepare and present significant internal and external risk reports to Senior Management by defining risks requiring immediate attention. This is done to enhance the effective and efficient operation of Mobile Financial Services
• Utilize the insights gathered in the preparation of reports to make recommendations for continuous improvements to the Risk Management Framework seeking guidance from Senior Management on more complex issues
• Manage resources (people, finances), taking local conditions into consideration
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Attend and align in all risk management forums to insure planning and priority setting

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Evaluate and assess people performance
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance
• Deploy and redeploy resources to get the work done
• Build and enforce a customer-centric approach
• Build talent by identifying and developing new leaders for the respective environment
• Assist with employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Display insight into leadership style and how it impacts on performance positively and negatively
• Possess and develop the insight and flexibility to adapt to different situations
• Manage boundaries that separate units to optimize workflow
• Live the MTN Brand – changing and influencing employee behaviour

Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.

• Apply risk management tools in an optimal way to add as much value as possible to other areas of the business
• Proactively apply risk assessment results and recommend adjustments or enhancements to existing risk management policies and process to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN SA’s performance
• Deploying and redeploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Explore innovative ways to improve the Enterprise Risk Management Framework
• Define and exploit opportunities for new developments in high risk areas
• Negotiation of best possible solutions for risk mitigation
• Establish sound relationships with other business areas primarily IS, Network Groups, Finance Operations and Brand & Communications
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to proactively manage risks
• Encourage continuous service improvement
• Proactively seek information on business issues, particularly outside the Risk Management function which may impact on Mobile Financial Services

Vulnerabilities (control span): Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

• Limited resources
• Evolution of technology
• Changes in South African regulatory environment
• Changes in Labour Relations Act
• Fluctuations in the market
• Banking, Financial Services and Tax legislation
• Competition acts
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration: Refers to formal and informal relationships

Responsibility towards: who are they and what do they receive from the incumbent.

Direct reports: 3
Matrix reports: None
Key customers: EXCO, GM
Key suppliers: All internal MTN departments, Risk Leaders – provide departmental information and facilitation
Relations, etc.: Chief Officer: Financial Services, Risk Leaders
Discretionary Space: The degree to which individuals can exercise independent thought and judgment.

Independent thought and Judgment: Relate to the decision-making constraints placed upon a position or conversely, the degree of freedom in decision-making.

• Strategic input
• Operational planning
• Project management

Authorities:

• As per delegation of authority

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• 3-year Degree in Commerce (Risk Management / Financial Risk Management / Business Administration) or related
• Honours degree preferable
• Professional qualification in Enterprise Risk Management advantageous (Certified in Risk and Information Systems Control (CRISC); Corporate Risk Associates (CRA))

Global Experience Standards (5)

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

Training:

• Risk Management training
• Systems training
• Audit training
• Computer training
• Network training
• Project management
• Legislation
• People management
• Competencies

  Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages risk management innovation and continuous improvement for systems, processes, tools and policies

Heart – Emotionally Intelligent (30)

• Culture and Change Champion – Acts as a role-model for ethical practices through living the MTN values and vital behaviours for others to follow
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realizing potential
• Relationship Builder - Builds relationships across the business to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever - Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
• General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

Flexible working hours

• Attending workshops and forums outside work hours
• Constant pressure to meet extremely tight deadlines

KPA Quality Standards

• Expenditure within budget
• Quality of risk monitoring and administration
• Quality of reports
• Timely reporting and the accuracy thereof
• Employee satisfaction index
• Objectives set for the unit
• Dissemination of information
• Implementation of project plans
• Team motivation
• Overall Risk Management effectiveness

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Mission

• This role is accountable for conducting high risk internal audits with respect to Finance and Operations, as assigned, and project manages low to medium risk/priority internal audits, in line with the audit plan and the standards and methodologies set by Internal audit. 
• The role also performs analysis, monitoring and reporting on risks and effectiveness of the internal audit, providing recommendations on improvements, ensuring that internal audit processes and systems are robust enough for risk identification and mitigation.  
• Lastly, the role also contribute to the development of internal processes and procedures.

Key Performance Areas

• The Senior Auditor: Internal Financial Audit role will be accountable to achieve the following objectives:  
• Work with internal business stakeholders and the broader Internal Audit team in the execution of audit plans and roadmaps, in line with the business plan  
• Provide meaningful recommendations to senior manager on the integration of current best practices in audit with processes and systems in use, in order to ensure a solid and robust control framework
• Assist with the development of methods, processes and systems to enhance effectiveness and meet organisational goals
• Execute audit plans to identify risks and vulnerabilities in the Finance and Operations areas to ensure that processes and systems comply with company policies, and statutory and regulatory policies
• Conduct internal high risk/priority internal audits in the Finance and Operation’s areas by analyzing reports, conducting system and process audits, conducting interviews and testing, preparing database updates, providing status reports and preparing final audit reports, in line with internal standards and methodologies
• Manage and perform moderately complex, high risk or high profile internal audit assignments to uncover any inconsistencies, in order to establish the extent of vulnerabilities, weaknesses and risks
• Ensure that all audits and assessments, done by either self or team managed are conducted with respect to Finance and Operations
• Ensure that controls established by management to safeguard assets and liabilities of the company are carried out as expected
• Prepare/review final audit report, ensuring plan execution, consistency, quality and adherence to standards and methodologies
• Provide high quality and meaningful recommendations to management on risk identification and mitigation
• Ensure that internal audit processes are robust, aligned to best practices and regulatory requirements  
• Provide input in the audit plan and programme, to ensure effectiveness of the risk management through internal audit, on the area of specialisation

Key Deliverables

• High quality audit plans, processes and reports
• Actively ensure internal audit processes are in line with the third line of defence.

Role Dependencies

• Active support from the Group Chief: Internal Audit 
• Understanding of the respective OpCo technology and business contexts and the fraud risks associated with these
• Intrafunctional collaborations with Compliance and Risk & Compliance
• Alignment of OpCo with OpCo risk management initiatives
• Skilled and experienced Suppliers/Specialists to support and safeguard functions

Education

• 4 Years Bachelor of Commerce/Bachelor of Science as well as a post graduate qualification: CIA
• Fluent in language of country with basic command of English 
• English and French (as an advantage)

Experience

• Minimum 5 years’ experience in internal audit, with experience in supervising others
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization

Competencies

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Skills

• Strong investigations skills – preferably in the context of Technology
• Project Management
• Customer Focused

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Mission/ Core purpose of the Job: 

• The MFS Sales & Distribution will support the Chief Officer: Financial Services to implement and drive the Sales and Distribution strategy for Financial Services.

RESPONSIBILITIES
Key Job Responsibilities

• Drive agent network Strategy
• Drive and ensure agent management structure & strategy
• Merchant recruitment processes, structure & strategy
• Merchant management processes, structure & strategy
• Distribution in the regions (trade development representatives) and in MTN SA’s service centers
• Drive field activation
• Systems for recruiting agents, processing applications, and training new agents
• Efficient use of analytics to boost performances
• Ensure float requirements are correctly set and maintained.
• Trade marketing support:
• Agent branding and merchandising
• Merchant branding and merchandising
• Customer education and protection role
• Audit all activities end-to-end are performed adequately and according to the rules (trade audit)
• Trade marketing support
• Training 

Strategy Development and Implementation

• Deliver business goals set by EXCO and in accordance with overall OpCo strategy
• Ensure and drive the  development of Financial Services in general and Mobile Money in particular follows strategic growth plan, with the provision of a clear direction and structure
• Expand and manage the distribution and merchant network
• Put on the market products and services of the highest quality, as soon as possible

Staff Leadership and Management

• Source, induct and nurture talent in accordance with MTN guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set ‘SMART’ KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Drive performance management in accordance with HR policy and legislation
• Drive leadership  and  skills development of the  team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Adhoc, Operational and Tactical Meeting

• Set up / participate in adhoc and operational meetings
• Participate and provide input into tactical meetings
• Ensure regulations are always complied with, through strict respect of rules set up by regulators

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Opco Operational

• Set up and manage project status meetings; manage budgets
• Ensure Financial Services Sales and Channels business processes are implemented and used efficiently
• Work closely and effectively with GSM’s Sales and Distribution to improve distribution performances

Performance

• Review and evaluate performance of own staff against agreed KPIs
• Assess and monitor plan for continuous improvement
• Review performance of distribution management agencies against agreed KPIs
• Review SLAs

Reporting

• Report on a regular basis to the Head of Financial Services about progress made and potential issues, all in accordance with the measurement metrics set by the OpCo
• Develop and produce daily, weekly, monthly, quarterly and annual reports as and when required
• Report on an adhoc basis on specific management requirements as and when necessary
• Track daily performances and achievements against targets and KPIs. Report to top management and team to improve strategy implementation

Budgets

• Manage Financial Services Sales and Channels budget in line with business objectives
• Make sure to operate within budget and that operations are cost-effective, in line with a least cost operating strategy
• Develop business case and motivate for additional budget and resources when required

QUALIFICATIONS
Education / Business Degree

• 4 years degree in Business or related field / MBA advantageous
• Proof of continuing education through courses, personal development and seminars desirable
• Fluent in English

Work Experience

• Minimum of five 5 to 8 years’ Distribution Management experience (with a proven track record and attention to detail) in relevant industries (Mobile Money distribution, FMCG, GSM distribution…)
• Minimum of 3 years’ experience continuously managing a distribution-oriented team towards success in relevant industries (Mobile Money distribution, FMCG, …)
• Demonstrated commitment to getting the job done
• Strong operational experience in field visit to understand the day-to-day growth of the network
• Strong experience in expending and managing the distribution of a mass market product or service
• Demonstrated experience in building a distribution network from the start and managing its expansion
• Worked across diverse cultures and geographies advantageous
• Strong experience in customer data a big plus

Training / Certifications

• Any mobile money-related training is considered a plus

Industry(ies)

• Telecommunications (Mobile Money Distribution, GSM Distribution) / FMCG / Distribution Management agencies

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ABOUT THE TEAM

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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JOB DESCRIPTION
Mission/ Core purpose of the Job
To ensure continuity and quality of service to MTN EBU high net worth customers.

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity: 

• Service availability 
• Ensure accurate service inventory throughout the customer lifecycle
• Customer and service take-on to ensure correct service implementation
• Change management pertaining to customer SLA
• Service business continuity and improvement (both from a customer and core perspective

Service unavailability

• Ensure escalation management processes and procedures in relation to the internal management structures
• Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
• Problem management in identifying root causes for non SLA compliance incidents

Service improvement

• Accumulate and assess root cause analysis assessments and recommend corrective measures are in place for SLA compliance
• Coordination and project management of Service Improvement Plans in line with corrective measures
• Escalation management for internal stakeholder in relation to project completion

Customer maintenance

• Customer name/address changes (bill to, ship to, registered office)
• Proactive management of customers Mergers & acquisitions in line with Legal regulatory compliance and customer experience
• Contact management – RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
• Ensure customer engagement agreement and documented for Business continuity purposes
• Rica compliance for change in company details

Service maintenance

• Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
• Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals

SLA compliance

• Analyse and understand customer agreed SLA
• Ensure implementation for mechanism for SLA compliance
• Monthly, quarterly SLA compliance reporting (as per customer engagement agreement)
• Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable)
• Ensure that  improvement plan to mitigate SLA penalties and to drive 100% compliance

Customer experience management

• Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements;
• Summarise the specified turnaround times as per the SLA or customer expectation
• Implement mechanism to meet and manage customer expectation across the customer life cycle

Role Dependencies

• Accountability for the delivery of good quality service and the resultant relationship between the client and MTN Business

Job Requirements (Education, Experience and Competencies)

Education:

• Matric plus 
• 3 year Degree / Diploma in Engineering / Telecommunications

Experience:

• Minimum 3 years Customer Service Management 
• Minimum 5 years in Telecommunication industry, enterprise based  and Fixed line opco

Competencies:

Head - Big Picture Focus

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent 

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused 

• Results Achiever  -  Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others  

Authorities
As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards:  

• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and    given necessary tools to develop, manage and support the products
• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, Technology, Customer Service department and  IS departments

QUALIFICATIONS
Education:

• Matric plus 
• 3 year Degree / Diploma in Engineering / Telecommunications 

ABOUT THE TEAM

• The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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JOB DESCRIPTION
Mission/ Core purpose of the Job:

• Ensures that tangible deliverables are met.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• Consumer satisfaction.

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge

Manage stock in store:

• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve 
• Communication, in outlet, and with MTN 
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

Job Requirements (Education, Experience and Competencies)

Education:

• Senior Certificate (Completed) 
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organization

Competencies:

Head - Big Picture Focus (5)

• Solution Provider - Executes task in relation to tactical plans
• Problem Solver - Learns from others and draws on past experience to solve challenges
• Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Heart – Emotionally Intelligent (15)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours 
• Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential 
• Relationship Manager - Champions the MTN brand

Hands – Results Focused (60)

• Results Achiever - Delivers individual results and support team objective
• Operationally Astute - Organizes work to deliver on daily priorities and plans

Authorities
As per MTN DOA

Collaboration (Formal and Informal Relationships)
Responsibility towards: 

• who are they and what do they receive from the incumbent
• direct reports, 
• matrix reports, 
• key customers, 
• key suppliers, 
• relations, etc.

QUALIFICATIONS

• Senior Certificate (Completed)
• Fluent in English

ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

go to method of application »

JOB DESCRIPTION
Mission/ Core purpose of the Job

• To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• Management of Inventory Stock
• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPP’s across the functional areas
• Compiles Stock Reports 
• Responsible for Housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply first-in, first-out principle in Inventory control
• Responsible for physical receipting of Stock and all associated Documentation
• Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
• Responsible for POD’s retrieval
• To clean and clear stock interfaces
• Accountable for management training and OBF
• Technical returns and receipts of technical repaired phones

Reporting

• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

Job Requirements (Education, Experience and Competencies)

Education:

• Senior Certificate (Completed)

Experience:

• Customer Service
• Computer literate
• Stock control experience
• Stock control, fulfilment and distribution experience

Competencies:
Head - Big Picture Focus (5)

• Solution Provider - Executes task in relation to tactical plans
• Problem Solver - Learns from others and draws on past experience to solve challenges
• Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement

Heart – Emotionally Intelligent (15)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours 
• Caring People Employee  - Is self-aware and takes accountability own personal development to realise full potential 
• Relationship Manager  -  Champions the MTN brand

Hands – Results Focused (60)

• Results Achiever  -  Delivers individual results and support team objective
• Operationally Astute - Organizes work to deliver on daily priorities and plans

Other:
Authorities
As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards:  
Direct reports:  none
Matrix reports: Owned Stores Supervisor 
Key customers: Internal departments, Banks and Insurance companies 
Key suppliers:  credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
Relations:  other regions 

QUALIFICATIONS
Education:

• Senior Certificate (Completed)

ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

go to method of application »

JOB DESCRIPTION
Strategic Input

• Assist in developing goals, strategies, and plans needed tachieve the portfolios vision and build the capabilities tenable optimal delivery with input from relevant stakeholders.
• Support the strategic analysis of MTN system strategies tensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist with developing the CVM Technolgoy roadmap, sourcing of new data sets and phasing of core reference data sets
• Ensure the enablement of a self-service philosophy
• Assist in conducting strategic analysis of MTN system strategies tensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
• Ensure the enablement of a self-service philosophy
• Assist in developing and implementation of a vendor sourcing strategy tmanage technical delivery of requirements intthe production environments as well as support and maintenance for the production environments.
• Assist timplement the strategy tadopt key new technologies tenable best in class real time contextual marketing, e.g AI, machine Learning

Customer

• Understand customer needs and develop/fine-tune systems accordingly
• Educate business on CVM capabilities that is available for commercialisation
• Give input tthe relevant business units intthe key drivers for budget and forecast purposes
• Ensure that CVM present tbusiness on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem

Governance

• Follow all corporate governance procedures.
• Ensure that changes tthe current environment are properly documented and tested before promoting intproduction. Post production changes should be documented and managed.
• Support the prioritisation process tdrive prioritisation of requirements and initiatives in functional areas tensure timeous delivery of requirements.
• Support Revenue Assurance functions tunderstand issues and resolve any revenue issues or leakage.
• Create visibility of changes tcore systems, data and products by informing the organisation of changes.
• Support assessment of Portfolimaturity on an annual basis.
• Influence and implement aspects of data security policies.
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which alsensures that any IScertifications can be maintained and ensure that they are being utilised in day tday operations.

Tactical Planning and Operations

• Provide system consultation for all applications related projects sthat decisions can be made as tthe most appropriate delivery methodology.
• Ensure the existence of proof of concept environments tassist with requirements definitions.
• Ensure delivery of (authorised) projects according tthe prioritised project list.
• Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary tpass MTN IS governance forums.
• Ensure that vendors (whether they ddevelopment or system configuration) are correctly driven, and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven tfulfil these.
• Ensure that any common business rules, metrics and measures set in IS are followed.
• Provide input intthe design of technology solution architectures with a 2 t5 year horizon. Focus for both converging IT, Telctechnologies and future ICT requirements.
• Engage with other operations textract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Assist in the evaluation of new technologies and products tdetermine feasibility and desirability of incorporating their capabilities intthe Company’s IS systems
• Continuously review, improve and integrate processes, in order toptimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products tbe used, application interfaces internally and external tMTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.

Internal Processes

• Key areas and critical processes must always have an up tdate Policy, Process or Procedure in place such that Business risk is managed which alsensures that any IScertifications can be maintained and ensure that the team can show evidence where these are being utilised in day tday execution of job functions
• Ensure Delivery of Internal Business as Usual Projects through continual identification of:
• Oversee Capacity Upgrades that are required due tCustomer growth, network traffic or CVM campaign projections
• Oversee Software Upgrades required tensure adherence tmaintenance agreements
• Oversee Aspects of a system that have not been performing optimally that require changes tarchitecture
• Ensure Hardware that is reaching end of life and requires replacement
• Any PoC required tdemonstrate some item of functionality tBusiness
• Ensure all BAU project work that needs ttake place in any given year and need tbe executed on time and on budget

Financial

• Assist tracking the budget for the functional area
• Provide input tCAPEX Plans for the area
• Provide input tcompile and manage CAPEX and OPEX budgets relating tfunctional activities
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS
• Give input intbudgets that will enable delivery of area of expertise tthe relevant business unit.
• Support CAPEX submissions tensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas
• Assist in tracking infrastructure budgets related tthe support of business area platforms, processes and initiatives
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team
• Adhere ta non-inflationary or escalating contract pricing model

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways tfine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways tuse minimum resources tachieve maximum outputs

Core planning functions

• Ensure that the team defines, plans, architects and implements requirements with vendors and Operational area
• Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it treproduce a systems functioning with least 95% level of accuracy
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing

Ensure that Requirement Analysis and the supply of Functional Specifications tvendors happens for each project and that these:

• Impart an understanding of the problem space
• Provide the business and product objectives of the project
• Give an understanding of where the product and target system are in the context of fulfilling the business objectives
• Provide detailed and specific instruction tthe reader in terms of what the target system or component thereof is required tachieve Provide an understanding of the environmental and business constraints in achieving a solution tthe requirements
• Provide documentation creation and update requirements for the project
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation
• Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated tbusiness. This should be done using the multi-skilling of team members where one often needs twrite scripts and/or small ad-hoc applications in order tperform such a demonstrations quickly and therefore at the lowest cost
• Ensure that the team always have System Reporting and E2E tests in place and that these are done by the team as much as possible
• Ensure that Incident and Event Reports are done by team members where required. Note that an example of an event would be the festive season in December
• Make sure that each system has at least a primary and secondary owner
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible
• Track all System licensing making sure that MTN is not paying for licensing that is not used.
• Ensure that the capture of Business Requirements and the Analysis thereof takes place and proper Functional Requirements Specifications are produced for all projects

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JOB DESCRIPTION

• The SGAM/GAM is the leader of the global account team.  The role will achieve this through the indirect leadership of the Local account managers, Global Solutions and Manager, Global Service Manager and commercial, innovation and service teams at regional and local level, integrating a cross functional and geographical virtual team.
• The Senior Global Account Manager will work with a diverse team (including but not limited to Sales, Pre-Sales/Solution Architects, Service Managers) to maintain and grow account base and ensure service delivery and customer satisfaction. 
• The SGAM is expected to play a leadership role that also includes briefing and advising the management in the different MTN operations (OpCos)  and in Group EBU and other MTN Group functions on the strategy, risks and opportnutiies of the Multinational clients in their portfolio.

RESPONSIBILITIES

• Manage ~1 to 6 Global Premium MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint with Portfolio size above 600ZAR with ambition to growing the strategic accounts above 1BZAR within 18-24 months
• Engage with Premium MNC customers at executive level
• Be fully responsible and accountable for the managed accounts revenue targets (large accounts)
• Deliver strategic account planning and manage pipeline through use of statistical data related to clients and industry trends 
• Briefing and advising the management in the different MTN operations (OpCos)  and in Group EBU and other MTN Group functions on the strategy, risks and opportunities of the Multinational clients in their portfolio.
• lead of the global account team
• Mentor the local account managers
• Defend accounts through understanding competitive intelligence and understanding customer’s needs
• Understand and translate customer strategy and business drivers into the creation of new opportunities, thus developing the account globally
• Cross-sell and up-sell to existing client to grow account revenues and share of wallet
• Pursue sales opportunities and leads to close new accounts
• Ensure delivery of financial and operational targets aligned to strategic targets 
• Ensure customer satisfaction for the global account 
• Liaise with and manage interaction with Global Account Managers for his/hers dedicated accounts within each OpCo and other virtual team members across all relevant functions
• Manages strategic and operational related to his/her managed accounts with the Global Account Managers within each OpCo
• Partner with bid management organization to build out detailed RFP responses and contract development
• Develop and maintain strategic long-term relationships with the key account decision makers
• Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
• Provide input into data collection for reporting and forecasting
• Adhere to MTN policies for compliance and sound governance
• Work collaboratively to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
• Remain responsible for quality bid and proposal management, identifying and reporting on key risks and issues
• Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
• Create reports on sales pipeline and expected RFPs from the account managed
• Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
• Interlock with supporting departments and stakeholders to ensure billing customer service centers are supporting the nominated account

QUALIFICATIONS
Education:

• Minimum 4-year Academic Degree (Sales & Marketing / Finance / IT)
• Post graduate qualification (MBA/CA/Masters as advantage)
• English, French and Arabic (as advantage)

Experience:

• 15+ years sales experience in ICT industry focused on the ISP/Telecommunications sector 
• Gold Certified Seller as per MTN Sales Academy Certification process – within 12 months in the role
• Experience with Multinational Accounts and growing accounts into large revenue accounts 
• Experience in managing sub-ordinates and ability to elevate account management 
• Ability to manage virtual teams to optimize virtual collaboration and performance
• Knowledge of sales performance reporting 
• Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
• Worked across diverse cultures and geographies advantageous
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of performance against sales targets 
• Fluency in French (desired)
• Deep understanding of MTN products and solutions
• Ability to share knowledge about the different solutions to address the demand with client and account team (without necessarily the need of pre-sales and specialist team)

Competencies:

Other – Personal Attributes:

• Ability to operate in a complex environment, full of ambiguity and continuous change
• High energy and work rate with ability to manage highly stressful periods
• Curious mindset, excited and have the ability to learn new ICT offerings
• Mentor/Coach to up-and-coming Sales members in both formalised and informalised settings
• Available to travel locally or internationally dependent on operational requirements

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Mission/Core purpose of the Job

• To provide stewardship of MTN South Africa’s performance in the organization-wide management of revenue leakage risk, and future design and implementation of a revenue responsible organization, commercial framework and technology landscape.
• The role integrates assurance and risk management disciplines into an overall proactive data-centric assurance discipline, with the goal of continuously protecting and improving financial integrity, while also enhancing business value and customer experience, strengthening the Second level of Defense. Ensures access to cross-domain data sources and cross domain analytics knowledge.
• The role encompasses both Revenue Assurance and Business Assurance. Business Assurance is a level up from Revenue Assurance as it addresses not only revenues but also experiences, products, partners, and other factors that are a part of the value chain. Revenue Assurance addresses the operational aspect and is normally expected to offer a solution to a known issue. Business Assurance, on the other hand, focuses on the control aspect and isn’t directly involved in operational activities.
• Business assurance is the solution which allows organizations to adequately address challenges by implementing a flexible and effective control framework with real time monitoring capabilities.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes and reporting
• High cross-functional dependency to deliver timeously
• Oversight of service revenues of R40bn, cost of sales R20bn and leakage risk of R3bn.
• An operating environment that has an assessed inherent risk more than double the industry average (>7% of revenues)
• A level of Revenue Assurance capability that is lower, by 33%, than the benchmarked industry average.
• A highly skilled and multicultural environment.
• Convergence in markets and emerging adjacent revenue streams requiring complex interpretation and structuring.
• Dynamic legal and regulatory environment.
• A fast evolving industry risk environment with a material threat of cyber-crime to MTN’s future strategy and performance.
• Increased competition, slowing organic growth and increased emphasis on improved effectiveness.
• Evolving industry sector constantly presenting new challenges and opportunities to the core business.
• More prescriptive Corporate Governance requirements in line with IFRS and King III.
• A transformative environment within MTN SA that increases the risk of failure and inefficiency in the short to medium term.
• A financial performance environment characterised by slower revenue and profitability growth.
• An executive and governance environment with high expectations for transformation and improvement across the business.
• A diverse and complex operating company environment characterised by dynamic change.
• A highly regulated operating company environment that imposes requirements for compliance.
• Low levels of competency within many operating functional areas within MTN SA, restricting the implementation of best practice.
• An impacting cross functional environment with varying, and in some cases, conflicting priorities to Revenue Assurance and Fraud.
• An operating environment with a high propensity for subscriber fraud.
• Evolution of Revenue Assurance into Business Assurance

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

RA Frameworks & Polices 

• Stakeholder Awareness & management
• Oversee management and coordination of Revenue Assurance and Fraud Management activities for various stakeholders within the MTN SA organization – including the Chief Financial Officer, Executive Committee, Audit Committee and various internal customers.
• Localise and implement Group RAFM strategy for MTN SA to effectively manage service revenues and profitability within an effective Governance Framework.
• Work with the EXCO and Finance business partners and take accountability to ensure that revenue leakage is prevented and minimised across MTN SA
• Influence the change in awareness and engagement required at all Executive levels in the South African Operating Company organizations to achieve a revenue responsible organization.
• Create partner awareness & adoption of the business assurance role
• Identify key stakeholders within SA, the broader Group and externally
• Establish and maintain effective stakeholder alignment and awareness
• Monitor subsequent application of policies and frameworks by business units
• Enable clear understanding from primary control owners of their responsibilities.
• Ensure KPIs are embedded into Business Units for control measures
• Maintain a data driven view of organisational control coverage
• Solicit continued feedback from business on performance, frameworks & procedures
• Create understanding by business of their role & responsibility where business assurance is concerned
• Maintain risk exposure awareness at senior executive level
• Establish and maintain awareness and acceptance of control framework by business units
• Deliver centralised RCA tracking
• Deliver full control assessment & heatmap
• Frameworks, Policies & Threshold management
• Control threshold aligned to emerging risk
• Ensure adequate internal controls are implemented and are functioning effectively throughout the organization, in line with Internal Financial Control requirements, to safeguard financial performance of the Group. 
• Participate in development of new business verticals, propositions and technologies – oversight of assessment and management of risks to revenue and profitability in relation to new lines of business, revenue streams, proposition, technology, contracts and service solutions.
• Design and lead the approach to MTN SA’s compliance with regulatory and audit requirements in relation to Revenue Assurance.
• Management of the Shared Service Hub’s RAFM service in relation to Revenue Assurance, ensuring the effective design and operation of internal controls, as well as identification and management of risks.
• Lead and Represent the MTN SA organization at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the Groups RAFM standards, reporting, policies and financial results.
• Maintain and monitor risk coverage aligned to group risk control framework and mitigating controls
• Develop a standardised business assurance framework
• Update threshold limits aligned to industry & past experience
• Maintain accurate leakage quantification*
• Define primary & secondary control thresholds
• Update risk and control framework
• Update Risk policies
• Continuously update control frameworks aligned to the evolving business environment

Execution 

• Monitoring & Action Planning
• Define the business unit controls that need to be in place across the MTN SA organisation to minimise revenue leakage
• Design control effectiveness monitoring tools or processes across the MTN SA organisation to minimise revenue leakage
• Influence decision-making in relation to partner and vendor selection, deployment and management to ensure the safeguarding of service revenues and profits.
• Deliver improved competencies and business unit specialism within MTN SA in the management of risk relating to service revenues and profitability.

Monitor residual risk

• Conduct revenue leakage action planning
• Develop and maintain escalation matrix
• Monitor Secondary controls
• Agree action plans on unmitigated risk.
• Conduct root cause analysis & resolution
• Maintain incident escalation aligned to MTN group standards
• Deliver accurate leakage quantification*

Primary & Secondary Control management

• Deliver improved and efficient control performance 
• Maintain a view of control failures through monitoring of preventative control
• Set Primary & Secondary control thresholds
• Review Primary & Secondary controls for efficiency & effectiveness
• Monitor view of Business Unit control coverage
• Implement mitigating controls
• Deliver automated control coverage

Risk Identification & Resolution

• Classify and resolve revenue leakage risk
• Proactively identify potential revenue leakage risk
• Proactively identify emerging risks
• Deliver automated revenue leakage risk identification
• Reporting & Analytics
• Analysis & Insights
• Provide decision support in relation to the risk and performance of the South African Operating Company in relation to Revenue Assurance at various governance forums, including Exco, Audit Committee and stakeholder forums.
• Provide insights to business based on end-to-end process knowledge
• Support improved financial performance & future benefits
• Provide Business decision support aligned to updated data insights
• Monitor forecasts from predictive analysis
• Promote Proactivity, Innovation, Insights  

Reporting

• Support and comply with Group RAFM reporting standards to ensure risk and performance information is standardized, aligned, and consistent with industry set standards and best practise.
• Manage the MTN SA RAFM business planning, budgeting and quarterly forecast process.  This includes the setting and managing of resourcing, investment and target setting. 
• Provide proactive Revenue leakage mitigation reporting
• Deliver automated reporting on incident management including root cause analysis
• Report on averted losses and failed mitigations
• Provide Primary & Secondary control assessment reporting
• Provide stakeholder & executive reporting

Data & technology

• Identify and augment existing technology and automation solutions on an ongoing basis to enhance technology enabled RAFM processes and disciplines
• Manage data quality aligned to BICC standards
• Provide system application management & Incident management
• Implement and manage the local RAFM technology infrastructure that supports reconciliation, re-performance, testing, reporting, incident management and knowledge management.

People Leadership and Organisational Capability Building

• Lead a process of continuously enhancing RAFM performance delivery through attention to transforming skills, ways of work and culture
• Define the organization structure, size and competencies
• Recruit senior management team for MTN SA RAFM
• Set and manage KPIs and milestones to achieve strategy
• Support competency development through active learning plans and pathways and succession planning
• Provide ongoing training development and coaching to team members to build the overall capability of the function
• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for FInance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Business Assurance Responsibilities

• Enable evolution of mindset across the organization, to embrace BA’s ways of working and Drive evolution of the mindset within the RAFM environment towards BA transformation
• Empower expansion of RAFM to additional sub domains of BA, aid access to cross-domain data sources and knowledge of their analytics and create and protect the revenue of new digital and connected services
• Ensure embedding of BA across organization in order to support the decision-making processes. Shifting the focus towards revenue-based approach, in addition to the traditional risk- based approach
• Drive the evolution of RAFM systems to support the business assurance objectives and Incorporation of digital technologies into business processes within and beyond traditional RAFM environment
• Empower BA’s trust across customers, functional stakeholders, internal platforms and external platforms, through assurance on data integrity and platform connectivity
• Assure profit and margin maximization by providing value chain insights and Focus transformation from ARPU (Average revenue per user) to AMPU (Average margin per user)
• Assess and incorporate technology enables for Business Assurance including (but not limited to) AI-ML, Block Chain and RPA techniques across Big Data, IOT and Cloud Technology

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating, and influencing others. ‘

Creativities (improvement/innovation inherent)

• Experience of organizational transformation projects and initiatives
• Capability in implementation of organizational structure, processes and systems in a diverse operating company environment
• Work with external suppliers to support effective Business Assurance operations
• Development of resource capabilities from a limited gene pool of skills
• Continuous innovation and creativity on revenue assurance strategies to protect organisational value
• Fostering and development of a continuous improvement environment with active participation and leadership from operating entities
• Development of cross functional relationships that can be used to embed revenue responsibly cultures in organizations
• Development and dissemination of group-wide communication strategies that can improve awareness and influence.

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Work across functional verticals in the MTN organisation
• Working knowledge and understanding of the primary controls and corresponding risk management across a telecom operator’s business functions
• Working knowledge of OSS and BSS elements across the telecom value chain
• Ability and experience of managing system transitions and tool migrations and deployment
• An understanding of Revenue Assurance across organizational silo’s
• Gain commitment / buy-in from executive stakeholders
• Knowledge and experience of Telecom RAFM tools and technologies along with the ability to utilise automation systems for Revenue Assurance
• Alignment of strategy with MTN Group for MTN SA operating company requires insight into direction and performance
• Research of new developments in the Revenue Assurance arena and ways MTN can implement these to achieve Best Practice
• Development of a competent organization requires strong organizational awareness and skills development capabilities
• Influencing of various stakeholders at an executive level requires insight into departmental priorities and techniques to garner support and engagement
• RAFM awareness improvement requires strong communication ability and consideration of how to create a simple and understandable message that can support the awareness objective
• Being able to create engagement and support in a cross functional environment with differing priorities requires strong influencing skills
• Ability and experience of leading a team of more than 15 to 20 professionals

Key Metrics

• Proactive Impact Monitoring
• Eliminate Revenue Leakage
• Maximize Margin across all business units
• Business Insights based actions
• Assurance of Digital Transformation
• Continuous Maturity Improvement
• Build Strong Community and utilize new opportunities
• Value Protection
• Customer Experience

Independent thought and Judgment:

• Alignment of strategy with MTN Group for MTN SA operating company requires insight into direction and performance
• Research of new developments in the Revenue Assurance and Business Assurance arena and ways MTN can implement these to achieve Best Practice
• Development of a competent organization requires strong organizational awareness and skills development capabilities
• Influencing of various stakeholders at an executive level requires insight into departmental priorities and techniques to garner support and engagement
• RAFM awareness improvement requires strong communication ability and consideration of how to create a simple and understandable message that can support the awareness objective
• Being able to create engagement and support in a cross functional environment with differing priorities requires strong influencing skills

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary qualification and Honors / Masters advantageous
• Post Graduate Qualification –Actuarial sciences/CISA/CISM/CRISK/ MBA/CA.SA/
• Experience in Risk, Contriols, Technology, Data and Analytics

Experience:

• At least 12 to 15 years of leading a Revenue Assurance and or Fraud Management organization in a Tier 1 telecommunications company or similar industry
• At least 8 to 10 years in relevant sector/ industry relevant role/ similar industry
• Experience working in a global/multinational enterprise with experience working in emerging markets
• Worked across diverse cultures and geographies
• Proven track record of business transformation ownership and delivery
• Risk management techniques
• Customer Centric
• Digital Business
• Transforming Value Chains
• Leakage detection and prevention
• Revenue Recovery

Training:

• Knowledge of Governance Legislation and regulations – King/Sarbanes Oxley/IFRS
• Telecommunications technology
• Audit training
• MTN Behaviours

Head - Big Picture Focus (25)

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution
• Decisive Problem Solver -  Has the mental agility to understand complex business challenges and provide effective solutions through effective influencing
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation to maximize business impact

Heart – Emotionally Intelligent (35)

• Culture and Change Champion -  Drives ethical business practices by holding others accountable for demonstrating the MTN values and vital behaviours 
• Inspiring People Leader -  Is self-aware and leads/coach’s others to develop capabilities for realising individual potential
• Relationship Builder –  Collaborates across teams and builds networks and relationships with internal and external stakeholders

Hands – Results Focused (30)

• Results Achiever -  Produces sustainable enterprise results through ethical practices
• Operationally Astute - Plans, organizes and sets controls in place for delivery of strategies                

Authorities
As per MTN SA delegation of authority guide

Collaboration (Formal and Informal Relationships)
Responsibility towards: 

• Direct reports: SM: BA Frameworks & Policies; SM: Fraud Prevention Assurance; SM: Business Assurance Partner(s); SM/ Manager: Reporting Analysis & Technology
• Key customers: SA Executives, GMs Finance Business Partners, GMs of all functional departments in MTN SA
• Key suppliers: SA Executives, GMs of all functional departments in MTN SA
• Relations, etc.: Group RAFM, MTN SA Audit Committee, SA Exco, SA CFO, Auditors, BRM, OPCO’s in MTN Group

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JOB DESCRIPTION
Strategic Plan
Strategic & Financial Planning

• Market Analysis: Increase focus on the TechCo market's evolving demands and opportunity. Proactively drive building diversified TechCo Revenue pipeline, predict and anticipate changes with a focus on business agility and flexibility
• Strategic Business Conduit: Act as an strategic conduit for management information between MTN SA and Business Unit leadership teams. Collaborate with business stakeholders to deliver MTN SA’s strategic priorities.
• Appraisal of Investment Decisions: Provide investment appraisal support to ensure investments are aligned to MTN SA’s strategic objectives and ensure the return on resources is maximised
• Project Appraisal: Support with business case preparation and benefit tracking for strategic investments
• Change Management: Establish a culture of agility and openness, support the delivery of change initiatives to aid changing business models from MTN SA to business unit
• Co-create Business Strategy
• Support, enable and monitor a dynamic, agile, iterative Strategic Plan
• Provide insights driven business understanding of Budget Results
• Develop and monitor integrated Financial and Operating Plan(s)
• Planning Budgeting & Forecasting
• Strategic Planning & Budget Setting: Develop overarching PB&F framework for business unit plans, provide commercial, financial analytics and insights on short- and long-term evaluations
• Budgetary Controls: Identify root causes to cost pressures and investigate opportunities for better cost management. 
• Resource Allocation: Advise on optimal resource allocation to support strategic ambition
• Deliver integrated and accurate Machine-Enabled Forecasting / Planning Data Collection
• Deliver integrated and accurate Machine Enabled Budgeting Data Collection / Reporting
• Provide Capital Project Prioritisation enabled by effective PPPs
• Guide on Capital Allocation Informed by Advanced Analytics
• Deliver Real Time, Predictive Forecasts and Executive Reports

Business Performance Management Reporting

• Performance Management: Tackle sub-optimal performance, ensure challenging businesses achieve true potential by aligning commercial, financial decisions with strategic KPIs
• Understand and influence key cost drivers, optimise value from the commercial cost base within the function
• Review, challenge and influence capex spend / business cases for investment made on advertising product enhancement
• Formulate strategies with the support of commercial and operational teams to address trends in loss of contract customers / churn
• Understand and challenge top accounts and deal size, identifying patterns (e.g. reduction in sales, volume of new customers this year vs. last year) and reasons for these trends and understanding the commercial impact
• Provide the following in support of Business Performance Management: 
• Trended, Predictive MetricsReal-Time Business Performance Tracking
• Automated Strategic Initiatives Tracking
• Integrated, standardised, and automated Cost Efficiency & Optimisation Reporting
• On-Demand, Business/Ad-hoc Reports
• Identify New Reporting Requirements
• Customer and Product Profitability Analysis
• Pricing and Contracting Management: Influence management approach and negotiations. Build competitive negotiation position with key business partners (e.g. Agents), platforms and device manufacturers. Support with contract negotiation, pricing and the delivery of financial, commercial commitments
• Promotion and Advertisement Optimisation: Advise and assess campaign impacts and effectiveness with data driven insights. Influence rollout strategy
• Guide Channel Developments enabled by predictive analytics and integration
• Guide Capital Mgmt. Enabled by Analytics, automation performed in real time
• Provide Pricing Decision Support enabled by advanced analytics
• Provide Outsource/ Insource Analysis enabled by advanced analytics
• Deliver Future Focused Customer Insights
• Deliver Scenario Planning and Visualization
• Provide Real-Time Competitor Benchmarks and Insights
• Provide cross functional commercial decision support enabled by advanced analytics
• Support AI-Informed M&A / Divestiture Financial Decisions
• Guide Profit Acceleration and Value Creation Initiatives
• Conduct Macro-Economic Trend Sensing

Financial Analysis and Decision Support

• Insight & Analysis: Provide strategic insight and cross functional analysis decision support in key areas including:
• Forward Looking Insights into Profitability
• Timely and Actionable Financial Narratives
• Cost and Pricing Advanced Analytics
• Data & Insights-Informed Decision Making
• Predictive Analytics for Issue/Risk Identification
• Financial Impact of Operational Decisions

FBP – Financial Control

• Risk Management: Support the business to assess external and internal environment, identify and mitigate commercial, financial, and digital transformation risks.
• Undertake Proactive Risk & Opportunity Identification and Management
• Maintain and renew Policies Processes and Procedures
• Conduct Operational Planning Management
• Establish and maintain effective processes for Internal Controls and governance
• Provide Cognitive Enabled Working Capital Mgmt.

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for the Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

QUALIFICATIONS
Education:

• CIMA or equivalent/ MBA / Masters Advantageous 

Experience:

• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) 
• Worked across diverse cultures and geographies 
• Large Corporate/commercial accounting experience (at least 7-10) with last 3 years working with Board/ exco/senior management. 
• Extensive reporting and analysis background
• Familiarity with BI & Reporting Tools
• Solid presentation preparation to Board/ exco/senior management level